Copying problems
CONDITION | SUGGESTED SOLUTIONS |
|
|
Copies are too light | Use Darkness to darken or lighten the |
or too dark. | background of the copies. |
Smears, lines, | • If defects are on the original, press |
marks, or spots | Darkness to lighten the background of your |
appears on copies. | copies. |
| • If no defects are on the original, clean the |
| scan unit. (See "Cleaning the scan unit" on |
| page 48.) |
Copy image is | • Ensure that the original is face down on the |
skewed. | scanner glass. |
| • Check that the copy paper is loaded |
| correctly. |
|
|
Blank copies print | Ensure that the original is face down on the |
out. | scanner glass. |
Image rubs off the | • Replace the paper in the tray with paper |
copy easily. | from a new package. |
| • In high humidity areas, do not leave paper |
| in the machine for extended periods of |
| time. |
|
|
Frequent copy paper | • Fan the stack of paper, then turn it over in |
jams occur. | the tray. Replace the paper in the tray with |
| a fresh supply. Check/adjust the paper |
| guides, if necessary. |
| • Ensure that the paper is the proper paper |
| weight. 75 g/m2 (20 lb bond) paper is |
| recommended. |
| • Check for copy paper or pieces of copy |
| paper remaining in the machine after a |
| paper jam has been cleared. |
|
|
Toner cartridge | • Your originals may contain pictures, solids, |
produces fewer | or heavy lines. For example, your originals |
copies than expected | may be forms, newsletters, books, or other |
before running out of | documents that use more toner. |
toner. | • The machine may be turned on and off |
| frequently. |
| • The scanner lid may be left open while |
| copies are being made. |
|
|
Scanning problems
| CONDITION | SUGGESTED SOLUTIONS |
|
| |
The scanner does | • Make sure that you place the original to be | |
not work. | scanned face down on the scanner glass. | |
|
| • There may not be enough available memory |
|
| to hold the document you want to scan. Try |
|
| the Prescan function to see if that works. Try |
|
| lowering the scan resolution rate. |
|
| • Check that the USB cable is connected |
|
| properly. |
|
| • Make sure that the USB cable is not |
|
| defective. Switch the cable with a known |
|
| good cable. If necessary, replace the cable. |
|
| • Check that the scanner is configured |
|
| correctly. Check scan setting in the |
|
| SmarThru Configuration or the application |
|
| you want to use to make certain that the |
|
| scanner job is being sent to the correct port. |
|
| |
The unit scans very | • Check if the machine is printing received | |
slowly. | data. If so, scan the document after the | |
|
| received data has been printed. |
|
| • Graphics are scanned more slowly than text. |
|
| • Communication speed slows in scan mode |
|
| because of the large amount of memory |
|
| required to analyze and reproduce the |
|
| scanned image. Set your computer to the |
|
| ECP printer mode through BIOS setting. It |
|
| will help to increase the speed. For details |
|
| about how to set BIOS, refer to your |
|
| computer user’s guide. |
|
| |
Message appears on | • There may be a copying or printing job in | |
your computer | progress. When that job is complete, try your | |
screen: | job again. | |
• | “Device can't be | • The Selected port is currently being used. |
| set to the H/W | Restart your computer and try again. |
| mode you want.” | • The printer cable may be improperly |
• “Port is being used | connected or the power may be off. | |
| by another | • The scanner driver is not installed or the |
| program.” | operating environment is not set up properly. |
• | “Port is Disabled. | • Ensure that the machine is properly |
• | “Scanner is busy | connected and the power is on, Then restart |
| receiving or | your computer. |
| printing data. | • The USB cable may be improperly |
| When the current | connected or the power may be off. |
| job is completed, |
|
| try again.” |
|
•“Invalid handle.”
•“Scanning has failed.”
