Samsung CLX-3175FW, CLX-3175FN, CLX-3175N, CLX-3170FN manual Solving Other Problems

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service.

Paper feeding

CONDITION	SUGGESTED SOLUTIONS
Paper is jammed	Clear the paper jam. (See "Tips for avoiding
during printing.	paper jams" on page 54.)
Paper sticks	• Ensure there is not too much paper in the tray.
together.	The tray can hold up to 150 sheets of paper,
	depending on the thickness of your paper.
	• Make sure that you are using the correct type
	of paper. (See "Setting the paper size and
	type" on page 35.)
	• Remove paper from the tray and flex or fan the
	paper.
	• Humid conditions may cause some paper to
	stick together.
Multiple sheets of	• Different types of paper may be stacked in the
paper do not feed.	tray. Load paper of only one type, size, and
	weight.
	• If multiple sheets have caused a paper jam,
	clear the paper jam. (See "Tips for avoiding
	paper jams" on page 54.)
Paper does not feed	• Remove any obstructions from inside the
into the machine.	machine.
	• Paper has not been loaded correctly. Remove
	paper from the tray and reload it correctly.
	• There is too much paper in the tray. Remove
	excess paper from the tray.
	• The paper is too thick. Use only paper that
	meets the specifications required by the
	machine. (See "Selecting print media" on
	page 30.)
The paper keeps	• There is too much paper in the tray. Remove
jamming.	excess paper from the tray. If you are printing
	on special materials, use the manual feeder.
	• An incorrect type of paper is being used. Use
	only paper that meets the specifications
	required by the machine. (See "Selecting print
	media" on page 30.)
	• There may be debris inside the machine. Open
	the front cover and remove the debris.
Envelopes skew or	Ensure the paper guides are against both sides of
fail to feed correctly.	the envelopes.

Printing problems

CONDITION	POSSIBLE	SUGGESTED SOLUTIONS
	CAUSE
The machine	The machine is not	Check the power cord
does not print.	receiving power.	connections. Check the
		power switch and the power
		source.
	The machine is not	Select Samsung CLX-3170
	selected as the	Series as your default printer
	default printer.	in your Windows.

Check the machine for the following:

•The front cover or rear cover is not closed. Close the cover.

•Paper is jammed. Clear the paper jam. (See "Clearing paper jams" on page 54.)

•No paper is loaded. Load paper.

•The toner cartridge is not installed. Install the toner cartridge.

•If a system error occurs, contact your service representative.

The connection	Disconnect the printer cable
cable between the	and reconnect it.
computer and the
machine is not
connected properly.
The connection	If possible, attach the cable
cable between the	to another computer that is
computer and the	working properly and print a
machine is	job. You can also try using a
defective.	different printer cable.
The port setting is	Check the Windows printer
incorrect.	setting to make sure that the
	print job is sent to the correct
	port. If the computer has
	more than one port, make
	sure that the machine is
	attached to the correct one.
The machine may	Check the printer properties
be configured	to ensure that all of the print
incorrectly.	settings are correct.
The printer driver	Repair the printer software.
may be incorrectly	See Software section.
installed.
The machine is	Check the display message
malfunctioning.	on the control panel to see if
	the machine is indicating a
	system error.
The document size	Get more hard disk space
is so big that the	and print the document
hard disk space of	again.
the computer is not
enough to access
the print job.

59_Troubleshooting