SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service

Paper feeding

CONDITION

SUGGESTED SOLUTIONS

 

 

Paper is jammed

Clear the paper jam. (See "Tips for avoiding

during printing.

paper jams" on page 70.)

Paper sticks

• Ensure there is not too much paper in the tray.

together.

The tray can hold up to 150 sheets of paper,

 

depending on the thickness of your paper.

 

• Make sure that you are using the correct type

 

of paper. (See "Setting the paper size and

 

type" on page 40.)

 

• Remove paper from the tray and flex or fan the

 

paper.

 

• Humid conditions may cause some paper to

 

stick together.

Multiple sheets of

• Different types of paper may be stacked in the

paper do not feed.

tray. Load paper of only one type, size, and

 

weight.

 

• If multiple sheets have caused a paper jam,

 

clear the paper jam. (See "Tips for avoiding

 

paper jams" on page 70.)

Paper does not feed

• Remove any obstructions from inside the

into the machine.

machine.

 

• Paper has not been loaded correctly. Remove

 

paper from the tray and reload it correctly.

 

• There is too much paper in the tray. Remove

 

excess paper from the tray.

 

• The paper is too thick. Use only paper that

 

meets the specifications required by the

 

machine. (See "Selecting print media" on

 

page 35.)

 

• If an original does not feed into the machine,

 

the ADF rubber pad may require to be

 

replaced. Contact a service representative.

 

 

The paper keeps

• There is too much paper in the tray. Remove

jamming.

excess paper from the tray. If you are printing

 

on special materials, use the manual feeder.

 

• An incorrect type of paper is being used. Use

 

only paper that meets the specifications

 

required by the machine. (See "Selecting print

 

media" on page 35.)

 

• There may be debris inside the machine. Open

 

the front cover and remove the debris.

 

• If an original does not feed into the machine,

 

the ADF rubber pad may require to be

 

replaced. Contact a service representative.

 

 

Envelopes skew or

Ensure the paper guides are against both sides of

fail to feed correctly.

the envelopes.

 

 

Printing problems

CONDITION

POSSIBLE

SUGGESTED SOLUTIONS

CAUSE

 

 

 

 

 

The machine

The machine is not

Check the power cord

does not print.

receiving power.

connections. Check the

 

 

power switch and the power

 

 

source.

 

 

 

 

The machine is not

Select Samsung CLX-3170

 

selected as the

Series as your default printer

 

default printer.

in your Windows.

 

 

 

Check the machine for the following:

The front cover or rear cover is not closed. Close the cover.

Paper is jammed. Clear the paper jam. (See "Clearing paper jams" on page 71.)

No paper is loaded. Load paper.

The toner cartridge is not installed. Install the toner cartridge.

If a system error occurs, contact your service representative.

 

The connection

Disconnect the printer cable

 

cable between the

and reconnect it.

 

computer and the

 

 

machine is not

 

 

connected properly.

 

 

 

 

 

The connection

If possible, attach the cable

 

cable between the

to another computer that is

 

computer and the

working properly and print a

 

machine is

job. You can also try using a

 

defective.

different printer cable.

 

 

 

 

The port setting is

Check the Windows printer

 

incorrect.

setting to make sure that the

 

 

print job is sent to the correct

 

 

port. If the computer has

 

 

more than one port, make

 

 

sure that the machine is

 

 

attached to the correct one.

 

 

 

 

The machine may

Check the printer properties

 

be configured

to ensure that all of the print

 

incorrectly.

settings are correct.

 

 

 

 

The printer driver

Repair the printer software.

 

may be incorrectly

See Software section.

 

installed.

 

 

 

 

 

The machine is

Check the display message

 

malfunctioning.

on the control panel to see if

 

 

the machine is indicating a

 

 

system error.

 

 

 

 

The document size

Get more hard disk space

 

is so big that the

and print the document

 

hard disk space of

again.

 

the computer is not

 

 

enough to access

 

 

the print job.

 

 

 

 

Troubleshooting_ 77

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Samsung CLX-3175N, CLX-3175FW manual Solving Other Problems, Paper feeding, Printing problems, Condition Suggested Solutions