Troubleshooting | Samsung SCX-4520S, SCX-4720FS manual

9 TROUBLESHOOTING

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Clearing Document Jams

•Clearing Paper Jams

•Clearing LCD Error Messages

•Solving Other Problems

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Samsung SCX-4520S, SCX-4720FS manual Troubleshooting

Contents

Page About the User’s Guide Contact Samsung World Wide Iii Contents Printing Tasks Scanning Troubleshooting Using USB Flash Drive Appendix C Printing from a Macintosh Important Precautions and Safety Information Laser Safety Statement Ozone Safety Power SaverMercury Safety Recycling Radio Frequency Emissions Canadian Radio Interference RegulationsUnited States of America FCC Information to the User FCC Statement for Wireless LAN use Fax Branding Ringer Equivalence Number You should also know that EC Certification Declaration of Conformity European CountriesApprovals and Certifications Wireless Guidance Regulatory Compliance Statements Xviii Replacing the Fitted Plug for UK Only Page Differences Between British and American English British English American English Memo Special Features Understanding Component Locations Introduction Special Features Print with excellent quality and speedHandle paper flexibly Save time and money Use a USB flash drive Wireless LAN 802.11b Wireless LAN Machine FeaturesFeatures SCX-4520 SCX-4520S 4720F 4720FS Front View Understanding ComponentLocations EXT Jack Connector Tray 2 CableRear View Control Panel Functions SCX-4720F/4720FS Introduction SCX-4520/4520S Introduction Installing Software Setting Up Your MachineSetting Up the Machine System Starter Toner Cartridge AC Power Cord Quick Install Guide CD-ROMPower cord must be plugged into a grounded power socket Unpacking Tape Selecting a Location Clearance Space Installing the Toner Cartridge Groove Tab Loading Paper Getting Started Changing the Size of the Paper in the Paper Tray Getting Started Making Connections TAM lead For UK users only To the parallel port on your computer Turning the Machine On Setting Up the Machine System Changing the Display Language Setting the Machine ID SCX-4720F/4720FS Only Entering Characters Using Number Keypad Keypad Letters and Numbers Changing Numbers or NamesInserting a Pause Key Assigned numbers, letters, or characters Setting the Date and Time When the cursor is not under the AM or PM indicator Setting the Paper Size and Type Changing the Clock Mode Speaker, Ringer, Key Sound, Alarm Sound Using and press Enter to save itUse the scroll button Want to use and press Enter Use the scroll button Speaker Volume Press On Hook Dial. a dial tone sounds from the speaker Using the Save Modes Toner Save Mode Power Save Mode Scan Lamp Save Mode Linux Driver About Samsung SoftwarePrograms for Windows Printer Driver Features FeatureMacintosh Printer Driver SCX-4520S/4720FS only PCL 6 Printer PostScript Driver Requirements Recommended Installing Samsung Software in WindowsSystem Requirements Installing Samsung Software Boots up Getting Started Getting Started Installing Samsung SmarThru Click Install SmarThru Components you want to install. Click Next Repairing Software Uninstalling the MFP Driver Removing Software Uninstalling Samsung SmarThru Using the Printer Settings Utility Printer Settings Utility window opens Scan Settings Tab Phonebook Tab SCX-4720F/4720FSOnly Printer Tab When you click Group dial, the following window opensClick the Printer tab to configure print system settings Firmware Update Tab Paper Handling Selecting Print Materials Paper Type, Input Sources, and CapacitiesInput Source/Capacity Paper Type Tray Guidelines for Paper and Special Materials Standard Tray Paper full Paper empty Multipurpose Tray Paper Handling Using the Manual Feed Mode Tips on Using the Multipurpose Tray Selecting an Output Location Printing to the Front Output Tray Face down Open the rear door by pulling it upward Printing to the Rear Output Slot Face upTo use the rear output slot Paper Handling Printing Tasks Printing a Document in Windows Open the document you want to print Canceling a Print Job To stop a print job from the Printers folderDouble-click the Samsung SCX-4x20 Series PCL 6 icon From the Document menu Printer Settings Select the Samsung SCX-4x20 Series PCL 6 machine icon Layout tab PropertyDescription OrientationLayout Options Paper Tab Property Description CopiesSize Paper loaded in the tray Property Description Graphic Tab Toner Save TrueTypeTrueType Options button TrueType Options When the Print All Text Black option is Extras TabPrint All Text Black Option About Tab Printer TabOption Description Overlay Using a Favorite Setting Using Help From the Type drop-down list Printing Multiple Pages on One Sheet of PaperFrom the Layout tab, choose Multiple Pages per Side Printing Posters Inches Fitting Your Document to a Selected Paper Size Printing a Reduced or Enlarged Document Multiple Pages per Side from the Layout tab Click OK and start printing Using WatermarksUsing an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Creating a New Page Overlay Using OverlaysWhat is an Overlay? Edit Overlay window, click Create Overlay Using a Page Overlay Printing Tasks Deleting a Page Overlay Click Delete Overlay Memo Copying Loading Paper for Copying Selecting the Paper Tray Preparing a Document Making Copies on the Document Glass Images, use the document glass To clear the settings, use the Stop/Clear buttonMaking Copies from the Automatic Document Feeder Adjust the document guides to the document size Setting Copy Options DarknessOriginal Type If you have an original document containing faint markings Press Reduce/Enlarge Reduced/Enlarged CopyTo select from the predefined copy sizes Press No. of Copies Using Special Copy FeaturesNumber of Copies Press Special Copy Clone CopyingCollation Copying Auto Fit Copying Sides on 1 Page Copying Up or 4 Up Copying Poster Copying Changing the Default Settings Setting the Time Out Option Memo Scanning Scanning Basics Scanning From the Control Panel to an Application Scan To Scanning Using Samsung SmarThruSmarThru 4 window opens Copy PrintApplication Mail Web Using Onscreen Help FileSettings From the Start menu on your desktop window, select Scanning Using the WIA DriverSettings, Control Panel, and then Scanners Cameras.6 Scanning to USB Flash Drive Page Setting the Network Scan Option Scanning Using Network Scan Scanning Setting Network Scan Timeout Faxing SCX-4720F/4720FS only Setting Up the Fax System Changing the Fax Setup options Available Fax Setup Options Discarded. Settings range from 0 to 30 mm Receive Start Code is preset to *9* atFactory. Settings range from 0 to 9. See You can set your machine to print a report Pattern Detection Drpd feature, which Drpd ModeDetails about this feature, see This menu, you can set the machine to To fax a document using the Automatic Document Feeder ADF Loading a Document To fax a document from the document glass Page Adjusting the Document Resolution Mode Recommended for Page Sending a Fax Manually Redialing the Last NumberTo redial the number you last called Press Redial/Pause Confirming Transmission Automatic Redialing Receiving a Fax About Receiving Modes Receiving Automatically in Fax Mode Receiving Manually in Tel ModeYour machine is preset to Fax mode at the factory Loading Paper for Receiving Faxes Receiving Automatically in Ans/ Fax Mode Receiving Manually Using an Extension Telephone Receiving Faxes Using the Drpd Mode Receiving Faxes in the Memory One-touch Dialing Storing a Number for One-touch Dialing Sending a Fax using a One-touch Number Speed Dialing Storing a Number for Speed DialingPress Phone Book on the control panel Start over with another speed-dial number, press Upper Sending a Fax using a Speed Dial Number Feed the documents face up into the ADF. Or Enter Setting a Group Dial NumberGroup Dialing Editing Group Dial Numbers Sending a Fax Using Group Dialing Multi-address Transmission Press Enter when Search&Dial appears on the display Searching for a Number in MemorySearching Sequentially through the Memory Searching with a Particular First Letter Printing a Phonebook List Other Ways to Fax Sending Broadcast Faxes Sending a Delayed Fax Will not be present Load the documents face up into the ADF If you do not want to assign a name, skip this step Sending a Priority Fax Page Adding Documents To a Scheduled Fax Canceling a Scheduled Fax Additional Features Using Secure Receiving Mode Sent Fax Report Printing ReportsPhonebook List Power Failure Report Received Fax ReportSystem Data List Scheduled Job Information Printing a Report Using Advanced Fax SettingsScan Journal Changing Setting Options Advanced Fax Setting OptionsIs completed without any error Faxing SCX-4720F/4720FS only Be sent All Delete option Maintenance Clearing the Memory Cleaning the Inside Cleaning Your MachineCleaning the Outside Maintenance Cleaning the Scan Unit Maintaining the Toner Cartridge Toner cartridge storageSaving toner Expected Cartridge Life Redistributing Toner Replacing the Toner Cartridge Close the front door Setting Notify Toner Option SCX-4720F/4720FS Notification cases are like this Cleaning the Drum Ignoring the Toner Empty Message ADF rubber pad Approx ,000 pages Transfer roller Fuser unit Consumables and Replacement PartsItems Yield Average Replacing the ADF Rubber Pad Maintenance Server Information section Setting E-mail NotificationSetting the Machine Setup tab SysAdmin E-mail Address enter the system Recipient list & Conditions section This section, you can select various settings Select Notification section Setting the Contact Information tab Memo Troubleshooting Clearing Document Jams Input Misfeed Exit Misfeed Roller Misfeed Message Location of Jam Go to Clearing Paper JamsTray Optional Tray Fuser Area or Around the Toner Cartridge Troubleshooting Paper Exit Area Multipurpose Tray Tips for Avoiding Paper Jams Clearing LCD Error Messages Display Meaning Suggested solutions Clear the jam. See Cartridge Fuser area Set up a copy or fax Try again Operation with noLSU Error Problem has occurred Only for the SCX Use has no number 4720F/4720FS Assigned to itAdd Paper Tray has run out Operation You are doing the Add Clear the jam. See page 9.5 Stop/Clear button Condition Suggested solutions Solving Other ProblemsPaper Feeding Problems Select Samsung SCX-4x20 Series Printing ProblemsCondition Possible cause Suggested solutions SCX-4x20 Series PCL 6 machine icon Printing Quality Problems Select Download as Bit ImageTrueType Options window Light or faded print Toner specs DropoutsVertical lines Gray background Toner smear DefectsMisformed Characters Condition Skew Loose toner Character VoidsHorizontal stripes Curl Copying Problems Scanning Problems Port is Disabled Scanning has failed Power is on, Then restart your ComputerPower may be off There may be a copying or printing job Computer screen Noisy phone line can cause line errors Machine does notSend On the document glass TX should show up on the display Can receive your fax Common Linux Problems Problem Possible Cause and Solution MFP port, the situation of simultaneous access List Interface MFP port, the situation of simultaneousScanning Present port’s owner is not functioning properly If you don’t want to uninstall MFP driver and install it CommandEncounter error Can’t print when Installable Options section to Installed Troubleshooting PostScript Errors SCX-4720F/4720FS onlyProblem Possible Cause Solution Printing Errors Common Macintosh Problems SCX-4720F/4720FS onlyProblems in the Chooser Using USB Flash Drive Installing a USB Flash Drive About USB Flash Drives Scanning With Default Settings Load the document face up into the ADF Scanning With Your Own Settings Using USB Flash Drive Changing the Default Settings Managing the USB Flash Drive Deleting an Image File Formatting the USB Flash Drive Otherwise, select No by pressing the scroll button or Viewing the USB Memory Status Printing From the USB Flash Drive Backing Up Data Using USB Flash Drive Using Your Machine in a Linux Getting Started Installing the MFP Driver Supported OSRecommended Hardware Requirements Software Installing the MFP Driver Click Install Using Your Machine in Linux A.5 Click Uninstall Click Next Click Finish Double-click MFP Configurator on the desktop Using the MFP ConfiguratorOpening the MFP Configurator Printers Configuration Printers Tab Classes tab shows a list of available printer classes Scanners ConfigurationClasses Tab MFP Ports Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Change the printer and print job properties Printing a DocumentPrinting from Applications Printing Files Scanning a Document Click Properties Using Your Machine in Linux A.15 Adding Job Type Settings Scanned image appears in the new Image Editor window Using the Image Editor You can use the following tools to edit the imageTools Function Saves the image Allows you to flip the image vertically or horizontally Using Windows Installing PostScript Drivers Installing PostScript DriversPage Repairing PostScript Drivers Select Samsung SCX-4x20 Series, and then MaintenanceRemoving PostScript Drivers Click PrinterPostScript and then click Next Select Samsung SCX-4x20 Series PS Using PostScript Printer Driver FeaturesAccessing Printer Properties Property Description Orientation Printer SettingsLayout tab Property Description Order For the pages to printPages Per Sheet Paper/Quality tab Tray Selection Printing from a Installing Software for Macintosh Your Machine Available Driver ConnectionRequirements Operating system Mac OS 8.6 ~ 9.2/10.1~ Click Install After the installation is finished, click Quit Click Continue Setting Up the Machine For a Network-connected MacintoshMac OS 8.6 ~ Mac OS 10.1 ~ Select SCX-4x20 Series and click Add For a USB-connected MacintoshSelect the AppleTalk tab Printing a Document Using Advanced Printing Features Printing Multiple Pages on One Sheet of Paper Scheduling a Print Job Select Scheduler Using Your Machine on D a Network Wired Network-connected Machine Wireless Network-connected MachineAbout Sharing the Machine on a Network Locally-Shared Machine Setting Up a Locally-Shared Machine Setting Up the Host ComputerSetting Up the Client Computer From the Start menu, select Control Panel from Settings Windows NT 4.0/2000/XP Select Local port and click New Port Supported Operating Systems Setting Up a Network-Connected MachineConfiguring Network Parameters on the Control Panel Printing a Network Configuration Network Operating Novell Netware 4.x, 5.x SystemVarious Linux OS SCX-4520S/4720FS only Setting Network Protocols Configuring TCP/IP Static Addressing Dynamic Addressing BOOTP/DHCP Configuring IPX Frame Types Page Using Your Machine on a Network Hexadecimal Alphanumeric Bit WEP Digits Characters 26digits Memo Installing Machine E Options Installing Memory Dimm Installing Machine Options E.3 Select the Samsung SCX-4x20 Series PS printer Removing a Memory Dimm Installing a Network Interface Card Network Card optionsEthernet 10/100 Base TX Ethernet 10/100 Base TX + Internal Guide Installing Machine Options E.7 Installing Machine Options Reconnect the power cord and turn the machine on Installing an Optional Tray Installing Machine Options E.11 Setting Tray 2 in the Printer Properties Then Printers Select the Samsung SCX-4x20 Series PS machine iconClick the right mouse button on the machine icon and select Properties Memo Specifications General Specifications Module Scanner and Copier SpecificationsCompatibility Twain standard Scanning method Printer Specifications Gray scale Levels Compatibility ITU-T Group Applicable line Facsimile Specifications For the SCX-4720F/4720FSChart Paper Specifications Overview Legal X 14 Bond 16 to M2 bond 216 x 356 mm Lb for Paper Dimensions Weight CapacitySupported Sizes of Paper Guidelines for Using Paper Symptom Problem with Paper Solution Paper Specifications Category SpecificationsPaper Output Capacity Paper Storage Environment Envelopes Minimum Maximum Envelopes with Double Side Seams Envelopes with Adhesive Strips or FlapsEnvelope Margins Type of Address Minimum Maximum Labels Transparencies Index Windows 2.28 PostScript B.2 Printer properties Linux A.12 Windows Linux A.6 Windows PostScript B.4 Visit us at