Condition

Suggested solutions

 

 

 

 

 

 

 

Toner smear

• Clean the inside of the machine. See “Cleaning the Inside”

 

 

 

 

 

 

on page 8.3.

 

 

 

 

 

 

 

 

 

 

 

 

• Check the paper type and quality. See “Paper

 

 

 

 

 

 

Specifications” on page F.6.

 

 

 

 

 

 

• Remove the toner cartridge and install a new one. See

 

 

 

 

 

 

“Replacing the Toner Cartridge” on page 8.8.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Vertical repetitive

If marks repeatedly appear on the printed side of the page at

defects

even intervals:

 

 

 

 

 

 

• The toner cartridge may be damaged. If a repetitive mark

 

 

AaBbCc

 

 

occurs on the page, print a cleaning sheet several times to

 

 

AaBbCc

 

 

clean the cartridge; see “Cleaning the Drum” on

 

 

AaBbCc

 

 

 

page 8.11. After the printout, if you still have the same

 

 

AaBbCc

 

 

 

problems, remove the toner cartridge and install a new

 

 

 

 

one. See “Replacing the Toner Cartridge” on page 8.8.

 

 

AaBbCc

 

 

 

 

 

 

• Parts of the machine may have toner on them. If the

 

 

 

 

 

 

 

 

 

 

 

 

defects occur on the back of the page, the problem will

 

 

 

 

 

 

likely correct itself after a few more pages.

 

 

 

 

 

 

• The fusing assembly may be damaged. Contact a service

 

 

 

 

 

 

representative.

 

 

 

 

 

 

• If you use inferior quality paper;see “Cleaning the Drum”

 

 

 

 

 

 

on page 8.11.

Background scatter Background scatter results from bits of toner randomly

 

 

 

distributed on the printed page.

 

 

A

• The paper may be too damp. Try printing with a different

 

 

batch of paper. Do not open packages of paper until

 

 

necessary so that the paper does not absorb too much

 

 

• Ifmoisture.background scatter occurs on an envelope, change the

 

 

 

printing layout to avoid printing over areas that have

 

 

 

overlapping seams on the reverse side. Printing on seams

 

 

 

can cause problems.

If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or the printer properties.

Misformed

• If characters are improperly formed and producing hollow

characters

images, the paper stock may be too slick. Try a different

 

 

 

paper. See “Paper Specifications” on page F.6.

 

 

 

• If characters are improperly formed and producing a wavy

 

 

 

effect, the scanner unit may need service. For service,

 

 

 

contact a service representative.

 

 

 

 

 

 

 

 

9

TROUBLESHOOTING 9.21

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Image 220
Samsung SCX-4720FS, SCX-4520S manual Toner smear, Defects, Misformed, Characters