Condition

 

Suggested solutions

 

 

 

 

 

Message appears on your

 

• There may be a copying or printing job in

 

computer screen:

 

progress. When that job is complete, try your

 

• “Device can't be set to the H/W

job again.

 

mode you want.”

 

• The Selected port is currently being used.

 

• “Port is being used by another

Restart your computer and try again.

 

program.”

 

• The printer cable may be improperly connected

 

• “Port is Disabled.

 

or the power may be off. You must use a parallel

 

• “Scanner is busy receiving or

cable that supports IEEE-1284 bi-directional

 

communications.

 

printing data. When the current

 

• The scanner driver is not installed or the

 

job is completed, try again.”

 

• “Invalid handle.”

 

operating environment is not set up properly.

 

 

• Ensure that the machine is properly connected

 

• “Scanning has failed.”

 

 

 

and the power is on, Then restart your

 

 

 

 

 

 

computer.

 

 

 

• The USB cable may be improperly connected or

 

 

 

the power may be off.

 

 

 

• Do not use parallel and USB cables at the same

 

 

 

time.

 

 

 

 

 

Fax Problems (SCX-4720F/4720FS Only)

 

 

 

 

 

Condition

 

Suggested solutions

 

 

 

 

The machine is not

• Unplug the power cord and plug it in again.

 

working, there is no

• Ensure that there is power to the electrical outlet.

 

display and the buttons

 

 

 

are not working.

 

 

 

 

 

 

No dial tone sounds.

• Check that the phone line is connected properly.

 

 

• Check that the phone socket in the wall is working by

 

 

plugging in another phone.

 

 

 

 

The numbers stored in

Make sure that the numbers are stored in memory

 

memory do not dial

correctly. Print a Phonebook list, referring to page 7.27.

 

correctly.

 

 

 

 

 

 

The document does not

• Make sure that the document is not wrinkled and you

 

feed into the machine.

are putting it in correctly. Check that the document is

 

 

the right size, not too thick or thin.

 

 

• Make sure that the ADF (Automatic Document Feeder)

 

 

cover is firmly closed.

 

 

 

 

Faxes are not received

• Fax mode should be selected.

 

automatically.

• Make sure that there is paper in the tray.

 

 

• Check to see if the display shows “Memory Full.”

 

 

 

 

 

9.26TROUBLESHOOTING

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Samsung SCX-4520 There may be a copying or printing job Computer screen, Restart your computer and try again Program, Time