Problem

Possible Cause and Solution

 

 

 

 

The machine does not

• Check if the MFP port is not busy. Since functional

 

appear on the scanners

components of MFP (printer and scanner) share the same

 

list (continued)

I/O interface (MFP port), the situation of simultaneous

 

 

access of different “consumer” application to the same MFP

 

 

port is possible. To avoid possible conflicts, only one of

 

 

them at a time is allowed to gain control over the device.

 

 

The other “consumer” will encounter “device busy”

 

 

response. This can usually happen while starting scan

 

 

procedure, and appropriate message box displays.

 

 

To identify the source of the problem, you should open MFP

 

 

ports configuration and select the port assigned to your

 

 

scanner. MFP port's symbol /dev/mfp0 corresponds to LP:0

 

 

designation displayed in the scanners’ options, /dev/mfp1

 

 

relates to LP:1 and so on. USB ports start at /dev/mfp4, so

 

 

scanner on USB:0 relates to /dev/mfp4 respectively and so

 

 

forth sequentially. In the Selected port pane you can see if

 

 

the port is occupied by some other application. If this is the

 

 

case, you should wait for completion of the current job or

 

 

should press Release port button, if you are sure that the

 

 

present port's owner is not functioning properly.

 

 

 

 

The machine doesn’t

• Check if a document is loaded into the machine.

 

scan

• Check if your machine is connected to the computer. Make

 

 

sure if it is connected properly if I/O error is reported while

 

 

scanning.

 

 

• Check if MFP port is not busy. Since functional components

 

 

of MFP (printer and scanner) share the same I/O interface

 

 

(MFP port), the situation of simultaneous access of

 

 

different “consumer” application to the same MFP port is

 

 

possible. To avoid possible conflicts, only one of them at a

 

 

time is allowed to gain control over the device. The other

 

 

“consumer” will encounter “device busy” response. This

 

 

can usually happen while starting scan procedure, and

 

 

appropriate message box will be displayed.

 

 

To identify the source of the problem, you should open MFP

 

 

ports configuration and select the port assigned to your

9

 

scanner. MFP port’s symbol /dev/mfp0 corresponds to LP:0

 

designation displayed in the scanners’ options, /dev/mfp1

 

relates to LP:1 and so on. USB ports start at /dev/mfp4, so

 

 

scanner on USB:0 relates to /dev/mfp4 respectively and so

 

 

forth sequentially. In the Selected port pane you can see if

 

 

the port is occupied by some other application. If this is the

 

 

case, you should wait for completion of the current job or

 

 

should press Release port button, if you are sure that the

 

 

present port’s owner is not functioning properly.

 

 

 

 

TROUBLESHOOTING 9.29

Page 228
Image 228
Samsung SCX-4720FS, SCX-4520S manual List Interface MFP port, the situation of simultaneous, Scanning