Troubleshooting | Samsung SCX-4720FS, SCX-4520S specification

2Remove the jammed paper by gently pulling it straight out.

3Replace the toner cartridge and close the front door. Printing automatically resumes.

9.8TROUBLESHOOTING

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Samsung SCX-4720FS, SCX-4520S manual Troubleshooting

Contents

Page About the User’s Guide Contact Samsung World Wide Iii Contents Printing Tasks Scanning Troubleshooting Using USB Flash Drive Appendix C Printing from a Macintosh Important Precautions and Safety Information Laser Safety Statement Recycling Ozone SafetyPower Saver Mercury Safety FCC Information to the User Radio Frequency EmissionsCanadian Radio Interference Regulations United States of America Fax Branding FCC Statement for Wireless LAN use You should also know that Ringer Equivalence Number Declaration of Conformity European Countries Approvals and CertificationsEC Certification Regulatory Compliance Statements Wireless Guidance Xviii Replacing the Fitted Plug for UK Only Page British English American English Differences Between British and American English Memo Introduction Special Features Understanding Component Locations Save time and money Special FeaturesPrint with excellent quality and speed Handle paper flexibly Use a USB flash drive Machine Features Features SCX-4520 SCX-4520S 4720F 4720FSWireless LAN 802.11b Wireless LAN Understanding Component LocationsFront View Connector Tray 2 Cable Rear ViewEXT Jack SCX-4720F/4720FS Control Panel Functions Introduction SCX-4520/4520S Introduction Setting Up Your Machine Setting Up the Machine SystemInstalling Software Unpacking Starter Toner Cartridge AC Power CordQuick Install Guide CD-ROM Power cord must be plugged into a grounded power socket Tape Clearance Space Selecting a Location Installing the Toner Cartridge Groove Tab Loading Paper Getting Started Changing the Size of the Paper in the Paper Tray Getting Started Making Connections TAM lead For UK users only To the parallel port on your computer Turning the Machine On Changing the Display Language Setting Up the Machine System SCX-4720F/4720FS Only Setting the Machine ID Entering Characters Using Number Keypad Key Assigned numbers, letters, or characters Keypad Letters and NumbersChanging Numbers or Names Inserting a Pause When the cursor is not under the AM or PM indicator Setting the Date and Time Changing the Clock Mode Setting the Paper Size and Type Want to use and press Enter Use the scroll button Speaker, Ringer, Key Sound, Alarm SoundUsing and press Enter to save it Use the scroll button Press On Hook Dial. a dial tone sounds from the speaker Speaker Volume Toner Save Mode Using the Save Modes Power Save Mode Scan Lamp Save Mode About Samsung Software Programs for WindowsLinux Driver PCL 6 Printer PostScript Driver Printer Driver FeaturesFeature Macintosh Printer Driver SCX-4520S/4720FS only Installing Samsung Software in Windows System RequirementsRequirements Recommended Boots up Installing Samsung Software Getting Started Getting Started Click Install SmarThru Installing Samsung SmarThru Components you want to install. Click Next Repairing Software Removing Software Uninstalling the MFP Driver Uninstalling Samsung SmarThru Printer Settings Utility window opens Using the Printer Settings Utility Phonebook Tab SCX-4720F/4720FSOnly Scan Settings Tab When you click Group dial, the following window opens Click the Printer tab to configure print system settingsPrinter Tab Firmware Update Tab Paper Handling Paper Type Tray Selecting Print MaterialsPaper Type, Input Sources, and Capacities Input Source/Capacity Guidelines for Paper and Special Materials Standard Tray Paper full Paper empty Multipurpose Tray Paper Handling Using the Manual Feed Mode Tips on Using the Multipurpose Tray Printing to the Front Output Tray Face down Selecting an Output Location Printing to the Rear Output Slot Face up To use the rear output slotOpen the rear door by pulling it upward Paper Handling Printing Tasks Open the document you want to print Printing a Document in Windows From the Document menu Canceling a Print JobTo stop a print job from the Printers folder Double-click the Samsung SCX-4x20 Series PCL 6 icon Select the Samsung SCX-4x20 Series PCL 6 machine icon Printer Settings Options Layout tabPropertyDescription Orientation Layout Paper loaded in the tray Paper TabProperty Description Copies Size Property Description Graphic Tab TrueType Options Toner SaveTrueType TrueType Options button Option When the Print All Text Black option isExtras Tab Print All Text Black Overlay About TabPrinter Tab Option Description Using Help Using a Favorite Setting Printing Multiple Pages on One Sheet of Paper From the Layout tab, choose Multiple Pages per SideFrom the Type drop-down list Printing Posters Inches Fitting Your Document to a Selected Paper Size Multiple Pages per Side from the Layout tab Printing a Reduced or Enlarged Document Using Watermarks Using an Existing WatermarkClick OK and start printing Creating a Watermark Deleting a Watermark Editing a Watermark Using Overlays What is an Overlay?Creating a New Page Overlay Edit Overlay window, click Create Overlay Using a Page Overlay Printing Tasks Click Delete Overlay Deleting a Page Overlay Memo Copying Selecting the Paper Tray Loading Paper for Copying Preparing a Document Making Copies on the Document Glass To clear the settings, use the Stop/Clear button Making Copies from the Automatic Document FeederImages, use the document glass Adjust the document guides to the document size If you have an original document containing faint markings Setting Copy OptionsDarkness Original Type Reduced/Enlarged Copy To select from the predefined copy sizesPress Reduce/Enlarge Using Special Copy Features Number of CopiesPress No. of Copies Clone Copying Collation CopyingPress Special Copy Sides on 1 Page Copying Auto Fit Copying Up or 4 Up Copying Poster Copying Changing the Default Settings Setting the Time Out Option Memo Scanning Scanning Basics Scanning From the Control Panel to an Application Scanning Using Samsung SmarThru SmarThru 4 window opensScan To Mail CopyPrint Application Using Onscreen Help File SettingsWeb Scanning Using the WIA Driver Settings, Control Panel, and then Scanners Cameras.6From the Start menu on your desktop window, select Scanning to USB Flash Drive Page Scanning Using Network Scan Setting the Network Scan Option Scanning Setting Network Scan Timeout Faxing SCX-4720F/4720FS only Changing the Fax Setup options Setting Up the Fax System Available Fax Setup Options You can set your machine to print a report Discarded. Settings range from 0 to 30 mmReceive Start Code is preset to *9* at Factory. Settings range from 0 to 9. See This menu, you can set the machine to Pattern Detection Drpd feature, whichDrpd Mode Details about this feature, see Loading a Document To fax a document using the Automatic Document Feeder ADF To fax a document from the document glass Page Adjusting the Document Resolution Mode Recommended for Page Press Redial/Pause Sending a Fax ManuallyRedialing the Last Number To redial the number you last called Automatic Redialing Confirming Transmission About Receiving Modes Receiving a Fax Loading Paper for Receiving Faxes Receiving Automatically in Fax ModeReceiving Manually in Tel Mode Your machine is preset to Fax mode at the factory Receiving Manually Using an Extension Telephone Receiving Automatically in Ans/ Fax Mode Receiving Faxes Using the Drpd Mode Receiving Faxes in the Memory Storing a Number for One-touch Dialing One-touch Dialing Sending a Fax using a One-touch Number Start over with another speed-dial number, press Upper Speed DialingStoring a Number for Speed Dialing Press Phone Book on the control panel Feed the documents face up into the ADF. Or Sending a Fax using a Speed Dial Number Setting a Group Dial Number Group DialingEnter Editing Group Dial Numbers Sending a Fax Using Group Dialing Multi-address Transmission Searching with a Particular First Letter Press Enter when Search&Dial appears on the displaySearching for a Number in Memory Searching Sequentially through the Memory Printing a Phonebook List Sending Broadcast Faxes Other Ways to Fax Will not be present Load the documents face up into the ADF Sending a Delayed Fax If you do not want to assign a name, skip this step Sending a Priority Fax Page Adding Documents To a Scheduled Fax Canceling a Scheduled Fax Using Secure Receiving Mode Additional Features Printing Reports Phonebook ListSent Fax Report Scheduled Job Information Power Failure ReportReceived Fax Report System Data List Using Advanced Fax Settings Scan JournalPrinting a Report Be sent Changing Setting OptionsAdvanced Fax Setting Options Is completed without any error Faxing SCX-4720F/4720FS only All Delete option Maintenance Clearing the Memory Cleaning Your Machine Cleaning the OutsideCleaning the Inside Maintenance Cleaning the Scan Unit Expected Cartridge Life Maintaining the Toner CartridgeToner cartridge storage Saving toner Redistributing Toner Replacing the Toner Cartridge Close the front door Notification cases are like this Setting Notify Toner Option SCX-4720F/4720FS Cleaning the Drum Ignoring the Toner Empty Message Consumables and Replacement Parts Items Yield AverageADF rubber pad Approx ,000 pages Transfer roller Fuser unit Replacing the ADF Rubber Pad Maintenance Setting E-mail Notification Setting the Machine Setup tabServer Information section Recipient list & Conditions section SysAdmin E-mail Address enter the system Select Notification section This section, you can select various settings Setting the Contact Information tab Memo Troubleshooting Input Misfeed Clearing Document Jams Exit Misfeed Roller Misfeed Clearing Paper Jams TrayMessage Location of Jam Go to Optional Tray Fuser Area or Around the Toner Cartridge Troubleshooting Paper Exit Area Multipurpose Tray Tips for Avoiding Paper Jams Display Meaning Suggested solutions Clearing LCD Error Messages Set up a copy or fax Try again Operation with no LSU Error Problem has occurredClear the jam. See Cartridge Fuser area Clear the jam. See page 9.5 Only for the SCX Use has no number4720F/4720FS Assigned to it Add Paper Tray has run out Operation You are doing the Add Stop/Clear button Solving Other Problems Paper Feeding ProblemsCondition Suggested solutions Printing Problems Condition Possible cause Suggested solutionsSelect Samsung SCX-4x20 Series SCX-4x20 Series PCL 6 machine icon Light or faded print Printing Quality ProblemsSelect Download as Bit Image TrueType Options window Gray background Toner specsDropouts Vertical lines Characters Toner smearDefects Misformed Skew Condition Curl Loose tonerCharacter Voids Horizontal stripes Copying Problems Scanning Problems There may be a copying or printing job Computer screen Port is DisabledScanning has failed Power is on, Then restart your Computer Power may be off Can receive your fax Noisy phone line can cause line errorsMachine does not Send On the document glass TX should show up on the display Problem Possible Cause and Solution Common Linux Problems Present port’s owner is not functioning properly MFP port, the situation of simultaneous accessList Interface MFP port, the situation of simultaneous Scanning Can’t print when If you don’t want to uninstall MFP driver and install itCommand Encounter error Troubleshooting PostScript Errors SCX-4720F/4720FS only Problem Possible Cause SolutionInstallable Options section to Installed Common Macintosh Problems SCX-4720F/4720FS only Problems in the ChooserPrinting Errors Using USB Flash Drive About USB Flash Drives Installing a USB Flash Drive Load the document face up into the ADF Scanning With Default Settings Scanning With Your Own Settings Using USB Flash Drive Managing the USB Flash Drive Changing the Default Settings Deleting an Image File Otherwise, select No by pressing the scroll button or Formatting the USB Flash Drive Viewing the USB Memory Status Printing From the USB Flash Drive Backing Up Data Using USB Flash Drive Using Your Machine in a Linux Getting Started Software Installing the MFP DriverSupported OS Recommended Hardware Requirements Click Install Installing the MFP Driver Using Your Machine in Linux A.5 Click Next Click Finish Click Uninstall Using the MFP Configurator Opening the MFP ConfiguratorDouble-click MFP Configurator on the desktop Printers Tab Printers Configuration Scanners Configuration Classes TabClasses tab shows a list of available printer classes Sharing Ports Between Printers and Scanners MFP Ports Configuration Configuring Printer Properties Printing a Document Printing from ApplicationsChange the printer and print job properties Printing Files Click Properties Scanning a Document Using Your Machine in Linux A.15 Scanned image appears in the new Image Editor window Adding Job Type Settings Saves the image Using the Image EditorYou can use the following tools to edit the image Tools Function Allows you to flip the image vertically or horizontally Using Windows Installing PostScript Drivers Installing PostScript DriversPage Click PrinterPostScript and then click Next Repairing PostScript DriversSelect Samsung SCX-4x20 Series, and then Maintenance Removing PostScript Drivers Using PostScript Printer Driver Features Accessing Printer PropertiesSelect Samsung SCX-4x20 Series PS Printer Settings Layout tabProperty Description Orientation Sheet Property Description OrderFor the pages to print Pages Per Tray Selection Paper/Quality tab Printing from a Operating system Mac OS 8.6 ~ 9.2/10.1~ Installing Software for MacintoshYour Machine Available Driver Connection Requirements Click Continue Click Install After the installation is finished, click Quit Mac OS 10.1 ~ Setting Up the MachineFor a Network-connected Macintosh Mac OS 8.6 ~ For a USB-connected Macintosh Select the AppleTalk tabSelect SCX-4x20 Series and click Add Printing a Document Printing Multiple Pages on One Sheet of Paper Using Advanced Printing Features Select Scheduler Scheduling a Print Job Using Your Machine on D a Network Locally-Shared Machine Wired Network-connected MachineWireless Network-connected Machine About Sharing the Machine on a Network From the Start menu, select Control Panel from Settings Setting Up a Locally-Shared MachineSetting Up the Host Computer Setting Up the Client Computer Select Local port and click New Port Windows NT 4.0/2000/XP Setting Up a Network-Connected Machine Configuring Network Parameters on the Control PanelSupported Operating Systems SCX-4520S/4720FS only Printing a Network ConfigurationNetwork Operating Novell Netware 4.x, 5.x System Various Linux OS Setting Network Protocols Static Addressing Configuring TCP/IP Dynamic Addressing BOOTP/DHCP Configuring IPX Frame Types Page Using Your Machine on a Network Bit WEP Digits Characters 26digits Hexadecimal Alphanumeric Memo Installing Machine E Options Installing Memory Dimm Installing Machine Options E.3 Select the Samsung SCX-4x20 Series PS printer Removing a Memory Dimm Guide Installing a Network Interface CardNetwork Card options Ethernet 10/100 Base TX Ethernet 10/100 Base TX + Internal Installing Machine Options E.7 Installing Machine Options Reconnect the power cord and turn the machine on Installing an Optional Tray Installing Machine Options E.11 Setting Tray 2 in the Printer Properties Properties Then PrintersSelect the Samsung SCX-4x20 Series PS machine icon Click the right mouse button on the machine icon and select Memo Specifications General Specifications Scanner and Copier Specifications Compatibility Twain standard Scanning methodModule Gray scale Levels Printer Specifications Facsimile Specifications For the SCX-4720F/4720FS ChartCompatibility ITU-T Group Applicable line Overview Paper Specifications Paper Dimensions Weight Capacity Supported Sizes of PaperLegal X 14 Bond 16 to M2 bond 216 x 356 mm Lb for Symptom Problem with Paper Solution Guidelines for Using Paper Paper Storage Environment Paper SpecificationsCategory Specifications Paper Output Capacity Minimum Maximum Envelopes Type of Address Minimum Maximum Envelopes with Double Side SeamsEnvelopes with Adhesive Strips or Flaps Envelope Margins Transparencies Labels Index Windows 2.28 PostScript B.2 Printer properties Linux A.12 Windows Linux A.6 Windows PostScript B.4 Visit us at