Appendix, Troubleshooting | Samsung SM-G611FZKDKSA, SM-G611FZDDKSA

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Samsung SM-G611FZKDKSA, SM-G611FZDDKSA manual Appendix, Troubleshooting

Contents

English /2018. Rev.1.2 Table of Contents Settings Appendix Read me first Basics Basics Instructional icons Do the following when the device heats up Device overheating situations and solutionsWhen the device heats up while charging the battery When the device heats up during use Keep the device updated with the latest software Precautions for operating environment Device limitations when the device overheats Device layout and functions Package contents Device layout Keys Charging the battery Battery Reducing the battery consumption Battery charging tips and precautions Use only a nano-SIM card Installing the SIM or Usim cardSIM or Usim card nano-SIM card Single SIM models Dual SIM models SIM card tray SIM card tray Gently press the SIM or Usim card into the tray to secure it Removing the SIM or Usim card Customising SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsSetting preferred SIM or Usim cards Activating SIM or Usim cards Memory card microSD card Installing a memory card Single SIM models Be damaged DisabledDual SIM models → SD card →UNMOUNT Removing the memory card → SD card →Format Formatting the memory card Turning the device on and off Emergency modeActivating emergency mode Deactivating emergency mode Initial setup Basics Registering a new Samsung account Samsung accountIntroduction Registering your Samsung account Tap Samsung account → →Remove account Enter your email address and password, and then tap SignTransferring data from your previous device Transferring data wirelessly via Wi-Fi Direct Smart Switch Viewing imported data Transferring backup data from a computerOn the computer, launch Smart Switch Restoring data Samsung CloudBacking up data Tapping and holding Understanding the screenControlling the touchscreen Tapping Spreading and pinching DraggingDouble-tapping Swiping Home screen and Apps screen Switching between Home and Apps screens Moving apps from a folder Moving itemsCreating folders Adding more apps Deleting a folder Editing the Home screen Icon Meaning Indicator iconsDisplaying all apps on the Home screen Lock screen Capturing a screenshot Capture a screenshot while using the deviceScreen capture Changing the screen lock method Notification panel Access the notification settings Launch Settings Using quick setting buttons Changing the keyboard layout Entering textKeyboard layout Changing the input language Copying and pasting Additional keyboard functions Tap and hold over a word that you want to look up Dictionary Play Store Installing or uninstalling appsInstalling apps Galaxy Apps Enabling apps Uninstalling apps and using app sleep modeSetting app permissions Managing apps Starting Bixby Bixby To close Bixby Home, swipe to the left on the screen Bixby HomeOpening Bixby Home Bixby Home screen will appear Using recommended content on Bixby Home →Unpin Viewing Bixby cardsEditing Bixby cards list Selecting apps to show as Bixby cards Reminder intro page will appear ReminderStarting Reminder Tap GET Started on the Upcoming Reminders card Tap Save to save the reminder Creating remindersCreating reminders via the Reminder app Tap Reminder Checking reminder notificationsCreating reminders from Bixby Home Creating reminders while browsing the Internet Viewing the reminders list Setting reminder details Restoring reminders Customising Bixby settingsCompleting reminders Deleting reminders Make or answer voice and video calls PhoneMaking calls Making an international call Using speed dialMaking calls from call logs or contacts list Making calls from the locked screen Rejecting a call Receiving callsBlocking phone numbers Answering a call During a video call Options during callsDuring a voice call Adding a phone number to Contacts from the calls list Adding a phone number to ContactAdding a phone number to Contacts from the keypad Create new contacts or manage contacts on the device ContactsAdding contacts Creating a new contact Synching contacts with your web accounts Searching for contactsImporting contacts Saving and sharing profile Sharing contacts Sending a group message Creating groupsMerging duplicate contacts Deleting contacts Tap To send the message MessagesSending messages Send and view messages by conversation Blocking unwanted messages Viewing messages Setting a message reminder Setting the message notification Browsing webpages Internet Deactivating secret mode Using secret modeActivating secret mode Changing security settings Setting up email accounts Using the quick menu Tap Send to send the mail CameraSending emails Reading emails Launching Camera Using swipe gestures Taking photos or recording videos Basic shooting Locking the focus AF and exposure AE This feature is available only in Auto and Pro modesSharing your photos more easily Zooming in and out Taking and sharing a photo Taking and uploading a photo Applying stickers randomly More fun with live stickers Available options Using shooting modesAuto mode Pro mode Take a series of photos of moving subjects Panorama modeContinuous shot mode Sports mode HDR Rich tone modeNight mode Applying beauty effects Sound & shot modeSelfie mode Using the Selfie focus feature Wide selfie mode Options for current shooting mode Customising camera settings Rear Camera Camera settings Gallery Launch the Gallery app and tap Pictures Select an image Viewing images and videosViewing images Viewing videos Searching for images Tap →Create story Viewing albumsViewing stories Creating stories Link will expire after a certain period Sharing storiesDeleting stories Deleting multiple images and videos Syncing images and videos with Samsung CloudDeleting images or videos Deleting an image or a video Multi window Tap the Recents key to open the list of recently used apps Split screen view Adjusting the window size Using additional options Sharing text or images between windows Minimising the split screen view Here for pop-up view Samsung Pay miniPop-up view Moving pop-up windows Samsung Members Deleting notes When you are finished composing the note, tap SaveSamsung Notes Creating notes Tap Save to save the event CalendarCreating events Starting Samsung Health Samsung HealthCreating tasks Syncing events and tasks with your accounts Monitor your health and fitness Using Samsung Health Steps Together Additional information Tap to finish recording Enter a file name and tap Save Voice Recorder Clock Setting alarmsLaunch the Clock app and tap Alarm My Files Deleting clocks Stopping alarmsDeleting alarms Creating clocks Calculator Timer Launch the Radio app RadioListening to the FM radio Playing through the speaker Scanning radio stations USB Backup Hiding apps SecureLocking apps Dual Messenger Protect your privacy while using a Wi-Fi connection Samsung Connect Uninstalling a second app Launch the Samsung Connect app Connecting to nearby devicesLaunch the Samsung Connect app. The dashboard will appear Follow the on-screen instructions to register devices Using home appliances, TVs, and IoT productsRegistering devices Launch the Samsung Connect app Tap Devices Viewing and controlling registered devicesAdding devices and scenes by locations Adding locations Adding scenes Adding automationsAdding devices to a location Using additional features Sharing content Google apps Duo YouTubePhotos Google Options IntroductionConnections Select a network from the Wi-Fi networks list Wi-FiConnecting to a Wi-Fi network Mobile networks Configure your mobile network settings Sending and receiving data Wi-Fi DirectTap Wi-Fi Direct On the Settings screen, tap Connections →Wi-Fi Pairing with other Bluetooth devices Bluetooth Tap Unpair Unpairing Bluetooth devicesSending and receiving data Tap next to the device name to unpair Mobile Hotspot and Tethering Data saver SIM card manager dual SIM models Using the mobile hotspot Adding printer plug-ins More connection settingsCustomise settings to control other features Printing Sounds and vibration Printing content Notifications Display Select an option Wallpapers and themesScreensaver Only downloaded apps can be hidden Advanced features Device maintenance Managing the battery Using the quick optimisation featureBattery Power saving mode Managing the memory StorageMemory Device security Ultra data saving Lock screen and security Apps 138 For better fingerprint recognition Fingerprint recognition Registering fingerprints Unlocking the screen with fingerprints Using Samsung PassUsing fingerprints with Samsung Pay mini Deleting fingerprints Read the on-screen instructions and tap Sign Smart LockSamsung Pass Registering Samsung Pass Unlock the screen using the preset screen lock method Verifying the Samsung account passwordUsing Samsung Pass to sign in to websites Tap Web sign-in information Using Samsung Pass with appsDeleting your Samsung Pass data Managing sign-in information Tap Delete data →DELETE Secure Folder Setting auto lock for Secure Folder Setting up Secure Folder Adding apps Moving content to Secure FolderMoving content from Secure Folder Removing apps from Secure Folder Adding accountsHiding Secure Folder Backing up and restoring Secure Folder Restoring data Uninstalling Secure FolderCloud and accounts Using a Google account Backup and restoreUsing a Samsung account Google Accessibility → Add language General managementAdding device languages You can add languages to use on your device Website supports only some languages Software updateSecurity updates information About phone Appendix Troubleshooting Forcing restart Resetting the device Calls are not connected Your battery is low. Charge the battery Charge the battery Battery depletes faster than when first purchased Error messages appear when opening multimedia files Your device cannot find your current location Ensure that you are connected to a network properly Samsung Cloud does not work About Hevc Advance CopyrightTrademarks