Calls are not connected | Samsung SM-G611FZKDKSA, SM-G611FZDDKSA

Appendix

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using an earphone, ensure that it is properly connected.

Sound echoes during a call

Adjust the volume by pressing the Volume key or move to another area.

A cellular network or the Internet is often disconnected or audio quality is poor

•Ensure that you are not blocking the device’s internal antenna.

•When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service provider’s base station. Move to another area and try again.

•When using the device while moving, wireless network services may be disabled due to issues with the service provider’s network.

The battery icon is empty

Your battery is low. Charge the battery.

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Samsung SM-G611FZKDKSA, SM-G611FZDDKSA manual Calls are not connected, Your battery is low. Charge the battery

Contents

English /2018. Rev.1.2 Table of Contents Settings Appendix Read me first Basics Basics Instructional icons When the device heats up while charging the battery Device overheating situations and solutionsWhen the device heats up during use Do the following when the device heats up Keep the device updated with the latest software Precautions for operating environment Device limitations when the device overheats Device layout and functions Package contents Device layout Keys Charging the battery Battery Reducing the battery consumption Battery charging tips and precautions SIM or Usim card nano-SIM card Installing the SIM or Usim cardUse only a nano-SIM card Single SIM models Dual SIM models SIM card tray SIM card tray Gently press the SIM or Usim card into the tray to secure it Removing the SIM or Usim card Setting preferred SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsActivating SIM or Usim cards Customising SIM or Usim cards Memory card microSD card Installing a memory card Single SIM models Dual SIM models DisabledBe damaged → SD card →UNMOUNT Removing the memory card → SD card →Format Formatting the memory card Activating emergency mode Emergency modeDeactivating emergency mode Turning the device on and off Initial setup Basics Introduction Samsung accountRegistering your Samsung account Registering a new Samsung account Transferring data from your previous device Enter your email address and password, and then tap SignTap Samsung account → →Remove account Transferring data wirelessly via Wi-Fi Direct Smart Switch On the computer, launch Smart Switch Transferring backup data from a computerViewing imported data Backing up data Samsung CloudRestoring data Controlling the touchscreen Understanding the screenTapping Tapping and holding Double-tapping DraggingSwiping Spreading and pinching Home screen and Apps screen Switching between Home and Apps screens Creating folders Moving itemsAdding more apps Moving apps from a folder Deleting a folder Editing the Home screen Displaying all apps on the Home screen Indicator iconsIcon Meaning Lock screen Screen capture Capture a screenshot while using the deviceChanging the screen lock method Capturing a screenshot Notification panel Access the notification settings Launch Settings Using quick setting buttons Keyboard layout Entering textChanging the input language Changing the keyboard layout Copying and pasting Additional keyboard functions Tap and hold over a word that you want to look up Dictionary Installing apps Installing or uninstalling appsGalaxy Apps Play Store Setting app permissions Uninstalling apps and using app sleep modeManaging apps Enabling apps Starting Bixby Bixby Opening Bixby Home Bixby HomeBixby Home screen will appear To close Bixby Home, swipe to the left on the screen Using recommended content on Bixby Home Editing Bixby cards list Viewing Bixby cardsSelecting apps to show as Bixby cards →Unpin Starting Reminder ReminderTap GET Started on the Upcoming Reminders card Reminder intro page will appear Creating reminders via the Reminder app Creating remindersTap Save to save the reminder Creating reminders from Bixby Home Checking reminder notificationsCreating reminders while browsing the Internet Tap Reminder Viewing the reminders list Setting reminder details Completing reminders Customising Bixby settingsDeleting reminders Restoring reminders Making calls PhoneMake or answer voice and video calls Making calls from call logs or contacts list Using speed dialMaking calls from the locked screen Making an international call Blocking phone numbers Receiving callsAnswering a call Rejecting a call During a voice call Options during callsDuring a video call Adding a phone number to Contacts from the keypad Adding a phone number to ContactAdding a phone number to Contacts from the calls list Adding contacts ContactsCreating a new contact Create new contacts or manage contacts on the device Importing contacts Searching for contactsSynching contacts with your web accounts Saving and sharing profile Sharing contacts Merging duplicate contacts Creating groupsDeleting contacts Sending a group message Sending messages MessagesSend and view messages by conversation Tap To send the message Blocking unwanted messages Viewing messages Setting a message reminder Setting the message notification Browsing webpages Internet Activating secret mode Using secret modeChanging security settings Deactivating secret mode Setting up email accounts Using the quick menu Sending emails CameraReading emails Tap Send to send the mail Launching Camera Using swipe gestures Taking photos or recording videos Basic shooting Sharing your photos more easily This feature is available only in Auto and Pro modesZooming in and out Locking the focus AF and exposure AE Taking and sharing a photo Taking and uploading a photo Applying stickers randomly More fun with live stickers Auto mode Using shooting modesPro mode Available options Continuous shot mode Panorama modeTake a series of photos of moving subjects Night mode HDR Rich tone modeSports mode Selfie mode Sound & shot modeApplying beauty effects Using the Selfie focus feature Wide selfie mode Options for current shooting mode Customising camera settings Rear Camera Camera settings Gallery Viewing images Viewing images and videosLaunch the Gallery app and tap Pictures Select an image Viewing videos Searching for images Viewing stories Viewing albumsCreating stories Tap →Create story Deleting stories Sharing storiesLink will expire after a certain period Deleting images or videos Syncing images and videos with Samsung CloudDeleting an image or a video Deleting multiple images and videos Multi window Tap the Recents key to open the list of recently used apps Split screen view Adjusting the window size Using additional options Sharing text or images between windows Minimising the split screen view Pop-up view Samsung Pay miniMoving pop-up windows Here for pop-up view Samsung Members Samsung Notes When you are finished composing the note, tap SaveCreating notes Deleting notes Creating events CalendarTap Save to save the event Creating tasks Samsung HealthSyncing events and tasks with your accounts Starting Samsung Health Monitor your health and fitness Using Samsung Health Steps Together Additional information Tap to finish recording Enter a file name and tap Save Voice Recorder Launch the Clock app and tap Alarm Setting alarmsMy Files Clock Deleting alarms Stopping alarmsCreating clocks Deleting clocks Calculator Timer Listening to the FM radio RadioPlaying through the speaker Launch the Radio app Scanning radio stations USB Backup Locking apps SecureHiding apps Dual Messenger Protect your privacy while using a Wi-Fi connection Samsung Connect Uninstalling a second app Launch the Samsung Connect app. The dashboard will appear Connecting to nearby devicesLaunch the Samsung Connect app Registering devices Using home appliances, TVs, and IoT productsFollow the on-screen instructions to register devices Adding devices and scenes by locations Viewing and controlling registered devicesAdding locations Launch the Samsung Connect app Tap Devices Adding devices to a location Adding automationsAdding scenes Using additional features Sharing content Google apps Photos YouTubeGoogle Duo Connections IntroductionOptions Connecting to a Wi-Fi network Wi-FiMobile networks Configure your mobile network settings Select a network from the Wi-Fi networks list Tap Wi-Fi Direct Wi-Fi DirectOn the Settings screen, tap Connections →Wi-Fi Sending and receiving data Pairing with other Bluetooth devices Bluetooth Sending and receiving data Unpairing Bluetooth devicesTap next to the device name to unpair Tap Unpair Mobile Hotspot and Tethering Data saver SIM card manager dual SIM models Using the mobile hotspot Customise settings to control other features More connection settingsPrinting Adding printer plug-ins Sounds and vibration Printing content Notifications Display Screensaver Wallpapers and themesSelect an option Only downloaded apps can be hidden Advanced features Device maintenance Battery Using the quick optimisation featurePower saving mode Managing the battery Memory StorageDevice security Managing the memory Ultra data saving Lock screen and security Apps 138 For better fingerprint recognition Fingerprint recognition Registering fingerprints Using fingerprints with Samsung Pay mini Using Samsung PassDeleting fingerprints Unlocking the screen with fingerprints Samsung Pass Smart LockRegistering Samsung Pass Read the on-screen instructions and tap Sign Using Samsung Pass to sign in to websites Verifying the Samsung account passwordUnlock the screen using the preset screen lock method Deleting your Samsung Pass data Using Samsung Pass with appsManaging sign-in information Tap Web sign-in information Tap Delete data →DELETE Secure Folder Setting auto lock for Secure Folder Setting up Secure Folder Moving content from Secure Folder Moving content to Secure FolderAdding apps Hiding Secure Folder Adding accountsBacking up and restoring Secure Folder Removing apps from Secure Folder Cloud and accounts Uninstalling Secure FolderRestoring data Using a Samsung account Backup and restoreUsing a Google account Google Accessibility Adding device languages General managementYou can add languages to use on your device → Add language Security updates information Software updateWebsite supports only some languages About phone Appendix Troubleshooting Forcing restart Resetting the device Calls are not connected Your battery is low. Charge the battery Charge the battery Battery depletes faster than when first purchased Error messages appear when opening multimedia files Your device cannot find your current location Ensure that you are connected to a network properly Samsung Cloud does not work Trademarks CopyrightAbout Hevc Advance