What is Remote Support?

Samsung's Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:





Diagnose your TV

Adjust your TV settings

Perform a factory reset for your TV

Install recommended firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is really pretty simple

1.Call the Samsung Contact Centre and ask for remote support.

2. Open the menu on

3. Select Remote

4. The agent will then

your TV and go to the

Management and

access your TV. That's

Support section.

Provide the Pin# to the





Storage and Maintenance

-- If a sticker was attached to the TV screen, some debris may remain after you remove the sticker. Please clean the debris off before watching TV.

-- The exterior and screen of the product can get scratched while cleaning it. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.

Do not spray water directly onto the product. Any liquid that enters the product may result in product failure, fire, or electric shock.

Clean the product with a soft damp cloth using a small amount of water. Do not use a flammable liquid (e.g. benzene, thinners) or a cleaning agent.

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