TROUBLESHOOTING

PRINTING AND SCANNING PROBLEMS

In addition to this section, troubleshooting information can also be found in the README files for each of the software programs. To view a README file, see "INSTALLING THE SOFTWARE" in the Start Guide.

Problem

 

Cause and solution

Page

 

 

 

 

The machine is set to off-line mode.

35

 

→ Press the [ON LINE] key (

) to turn on the ON LINE

 

indicator.

 

 

 

 

 

 

The machine is not correctly connected with your

 

 

computer.

 

Start

 

→ Check both ends of the printer cable and make sure you have a

 

Guide

 

solid connection. Try a known good cable. For information on

 

 

 

cables, see "SPECIFICATIONS".

 

 

 

 

 

 

 

Copy job is performed.

 

–

 

→ Wait until the copy job is complete.

 

 

 

 

 

 

Your machine is not selected correctly in the current

 

The machine does not print.

application for the print job.

 

 

→ When choosing "Print" from the "File" menu located in

–

(ON LINE indicator does not blink.)

applications, be sure you have selected "SHARP AR-XXXX"

 

 

(where XXXX is the model name of your machine) printer

 

 

displayed in the "Print" dialog box.

 

 

 

 

 

The printer driver has not been installed properly.

 

 

→ Follow these steps to check and see if the printer driver is installed.

 

 

1 Click the "Start" button, click "Control Panel", and then click

 

 

 

"Printer".

 

 

 

 

In Windows XP, click the "start" button, and then click "Printer

–

 

 

and Faxes".

 

 

 

In Windows 2000, click the "Start" button, select "Settings"

 

 

 

and then click "Printers".

 

 

 

2 If the "SHARP AR-XXXX" printer driver icon is shown but you

 

 

 

still cannot print, the printer driver may not have been installed

 

 

 

correctly. In this case, delete the software and then reinstall it.

 

 

 

 

 

The tray size settings are not the same on the machine

 

 

and in the printer driver.

 

12,

 

→ Make sure that the same tray paper size is set on the machine

 

and in the printer driver. To change the tray's paper size setting on

Start

 

the machine, see "CHANGING A TRAY'S PAPER SIZE

Guide

 

SETTING" or see "CONFIGURING THE PRINTER DRIVER " in

 

 

the Start Guide to change it in the printer driver.

 

 

 

 

The machine does not print.

The specified size of paper has not been loaded.

10

→ Load the specified size of paper in the paper tray.

(ON LINE indicator was blinking.)

 

 

 

 

 

 

The PAPER SIZE indicator is blinking.

 

 

→ When "Use close paper size (system setting)" is disabled, the

 

 

PAPER SIZE indicator on the operation panel will blink. You can

12, 18

 

press the [PAPER SELECT] key (

) to select a tray manually, or

 

 

 

load paper in the bypass tray and press the [ON LINE] key

 

 

(

) to begin printing.

 

 

 

→ When "Use close paper size" is enabled, printing will take place

–

 

using a size of paper that is close to the size of the print image.

 

 

 

 

 

 

 

6

81

Page 82 Page 84
Page 83
Image 83
Sharp AR-5520N, AR-5516N manual Printing and Scanning Problems, Problem Cause and solution Machine is set to off-line mode
Page 82 Page 84

AR-5520N, AR-5516N specifications

The Sharp AR-5516N and AR-5520N are versatile multifunction printers designed to meet the demands of both small and medium-sized businesses. These models offer a blend of robust features, high-quality output, and advanced technology, providing users with effective solutions for their document management needs.

One of the standout features of the AR-5516N and AR-5520N is their impressive print speeds. The AR-5516N can produce up to 16 pages per minute (ppm), while the AR-5520N pushes this to an efficient 20 ppm. This high-speed printing capability reduces waiting times, allowing users to complete their tasks more efficiently. Furthermore, both models support a maximum resolution of 600 x 600 dpi, ensuring crisp and clear outputs for text and graphics.

Both printers come equipped with a user-friendly control panel that simplifies the operation. The intuitive interface features a large LCD display that allows users to easily navigate through settings and perform various functions. Additionally, the AR-5520N includes an optional document finisher, which can enhance productivity by automating stapling and collating tasks.

In terms of paper handling, these printers are well-prepared to accommodate varying document sizes and types. The AR-5516N comes with a standard paper capacity of 250 sheets, which can be expanded with additional trays for higher volume printing. The AR-5520N likewise supports a similar enhancement, making it ideal for businesses that require flexibility in their printing tasks.

Both models utilize Sharp's advanced imaging technology, ensuring that print quality remains consistent over time. They feature the Sharp Original Developer System, which works in tandem with Sharp's imaging drum to produce high-quality prints and reduce maintenance frequency.

Connectivity is another crucial aspect for modern offices, and both models support multiple interfaces, including USB and network options, facilitating easy integration into existing systems. Moreover, they are compatible with various operating systems, which enhances their versatility.

The AR-5516N and AR-5520N are designed with energy efficiency in mind, incorporating features such as low power consumption and energy-saving modes. This not only helps reduce operational costs but also supports environmentally responsible practices.

Together, the Sharp AR-5516N and AR-5520N exemplify a commitment to innovation, quality, and efficiency in document handling. Their robust feature set, coupled with advanced technology, positions them as reliable solutions for businesses seeking to enhance their productivity and streamline their workflows.
Top Page Image Contents