TROUBLESHOOTING GUIDE
If the unit does not operate normally when you follow the instructions indicated in the manual, please refer to the table
below.
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION
No power The power cord is not connected Connect the power cord
No image displayed on
the TV monitor
The connections are not correct Check that all connections are correct
The power to the camera and/or TV
monitor is not turned on
Turn all connected devices power on
The buttons do not
respond
A cassette tape is not loaded Load a cassette and turn the power on
All functions are suspended due to
condensation
Wait for the “À” indicator to go off
Alarm recording Wait for the alarm recording to end
Unit in menu mode Press the MENU EXIT button.
The security lock is engaged Cancel the security lock
Recording is not
possible (the tape is
ejected)
The loaded cassette has no
erasure-prevention tab
Load a cassette tape with an
erasure-prevention tab or cover the tab
hole with adhesive tape
Recording is not
possible (Tape rewinds)
“Y” is selected for the tape management Normally. Refer to “TAPE MANAGEMENT”
on page 16.
Autorepeat recording is
not possible
“AL” appears on the digital display Display (ALARM LOG) menu, then press
the MENU RESET button to turn off the
“AL” indicator
Timer recording is not
possible
The date and time are not set correctly Set the date and time correctly
The unit is not set to timer recording
stand-by mode
Press the TIMER button to display “n” on
the digital display
“N” is selected for the timer recordings Be sure to select “Y” for the programmed
timer recordings
Alarm recording is not
possible
“OFF” appears on the digital display Press the EJECT, STOP or PLAY button
or turn the SHUTTLE ring to turn the
indicator off
Noise in the playback
picture
The video heads need cleaning Clean the video heads
The date and time are
not recorded
Display mode not set. Press the ON SCREEN button to display
and record the date and time.
“m” flashes. The heads are dirty (see page 21). Clean the heads.
The cassette tape
cannot be ejected
Problem with the system Unplug the power cord then plug it back in
The cassette is ejected
a few seconds after it
has been inserted
The tape is not threaded correctly Try inserting the cassette one more time or
using a new cassette. If it is ejected again,
please consult your dealer.

After a Power Failure

If the recording speed is reset to 8-hour mode after a
power failure, it is due to insufficient backup battery
charge. This is not a malfunction.

System Down

If the unit does not function at all, try the following.
1Unplug the power cord then plug it back in.
2Reset the memory. (Press the ALL RESET button.
Under normal conditions, do not touch the ALL
RESET button.)
The time and date will be reset, and the quick
method security lock will be canceled.
3If the problem is not corrected after performing steps
1 and 2 a few times, consult your dealer.
RF4QR/NA (SRT-8960 GB) Wed. May, 08/2002
English 51