Troubleshooting, Problems and Solutions, Line error | Sharp UX-460

Chapter11 Troubleshooting

Chapter11 Troubleshooting

Problems and Solutions

If you have any problems with your fax, first refer to the following troubleshooting guide. If you cannot solve the problem, call Sharp’s Customer Assistance Center at 1-800-BE SHARP.

Line error

Problem	Check and remedy

LINE ERROR appears in	∙ Try the transaction again. If the error persists,
the display and/or a	check the following:
transaction report is printed
out with COM. E- and a
number from 0 to 1, 2, 3, 4,
5, 6, or 7 in the NOTE
column.
	∙ Check the hookup. The cord from the TEL. LINE
	jack to the wall jack should be no longer than six
	feet.
	∙ Make sure there are no modem devices sharing
	the same telephone line.
	∙ Check with the other party to make sure their fax
	machine is functioning properly.
	∙ Have your telephone line checked for line noise.
	∙ Try connecting your fax to a different telephone
	line.
	∙ If the problem still occurs, your fax machine may
	need service.

11.Trouble-	shooting

129

Image 131

Sharp UX-460 operation manual Troubleshooting, Problems and Solutions, Line error, Check and remedy, 5, 6, or 7 in the NOTE

Contents

UX-460 1. Installation 2. Using the Answering Machine 3. Sending Documents7. Special Functions 8. Option Settings 9. Printing Reports and Lists 10. Maintenance 11. Troubleshooting ABOUT THE TELEPHONE CONSUMER PROTECTION ACT OF FOR YOUR RECORDS Vertical IntroductionReplacement roll Horizontal Manual feeding Automatic feeding Important safety information ∙ Use caution when installing or modifying telephone lines Sending Documents Table of ContentsInstallation Using the Answering Machine Special Functions Chapter Unpacking ChecklistInstallation 1. Installation 3 REPEAT key A Look at the Operation Panel1 SPEED DIAL key 2 REDIAL key 6 RECEPTION MODE key 19 COPY/HELP key 16 DELETE key17 STOP key 18 START/MEMORY key About condensation ConnectionsPoints to keep in mind when setting up Connect the handset as shown and place it on the handset rest Handset Plug the power cord into a 120 V, 60 Hz, grounded 3-prong AC outlet Power cord Comments Option SettingsTelephone line cord Trays 2 Connect the extension phone line to the TEL. SET jack Extension phone optional1 Remove the seal covering the TEL. SET jack Loading the Imaging Film DO NOT DISCARD THE FOUR GREEN GEARS If you are installing the imaging film for the first time, go to Step4 Remove the used film from the cartridge 5 Remove the four green gears from the used film 6 Remove the new roll of imaging film from its packaging 8 Insert the large gear into the large holder on the imaging film cartridge make sure it clicks into place, and then insert the small gear on the other end of the spool into its holder When to replace the imaging film Loading Printing Paper LETTER LEGAL 1 or 1 or # key Entering Your Name and Fax Number3 key FUNCTION key Example 7 Press the START/MEMORY key to save your name in memory Setting the Date and Time Setting the Date and Time START/MEMORY Daylight Saving Time 1 or TAD mode Selecting the Reception ModeSetting the reception mode DOWN key UP key Volume AdjustmentVolume Adjustment Speaker Ringer 1 Lift the handset 2 Press the UP or DOWN key Recording an Outgoing Message Using theAnswering Machine GENERAL TRANSFER and then replace the handsetRecording an Outgoing Message To listen to or erase an outgoing message Activating the answering machine Operating the Answering Machine Listening to received messages ∙ Erasing all messages To erase all Using the REC/MEMO keyErasing received messages Date and time of ICMs 1 Press these keys Optional Answering Machine SettingsSetting ICM time Fax reception on TAD failure Calling Party Control detection 1 or OGM only mode Programming the transfer number Transfer Function Recording the transfer message Turning the Transfer function on and off Programming the override code Override Ringing Overriding the answering machine Remote code number Remote Operations Toll Saver operations Retrieving your messages ∙ Erase all messages To erase all of ∙ Play new messages To listen toonly your new messages, first stop ∙ Erase a message To erase the messages again, press 7 and # ∙ Repeat playback To listen to your Recording a new outgoing message Other remote operationsChanging the fax reception mode Changing the transfer telephone number Turning the Transfer function on or off Recording a Memo Recording a new transfer message To turn off OGM only mode, press 1, 2, and # Minimum size Minimum weight Chapter 3 SendingDocumentsTransmittable Documents Size and weight Other restrictions 5 mm4 mm 4 mm 5 mm Loading the Document it clicks into place Removing a document from the feeder2 Remove the document 3 Close the operation panel, making sure Contrast settings Resolution and ContrastResolution settings 1 Load the documents Sending a Fax by Normal Dialing Beep Using the REDIAL key Rapid keys Sending a Fax by Automatic DialingSPEED DIAL key SPEED DIAL key Storing fax and telephone numbers for Automatic Dialing Step 3 or Storing area codes and access codes Making changes A lithium battery keeps automatic dialing numbers in memoryClearing numbers desired Rapid Key Dialing START/MEMORY Speed Dialing 2 Enter the number of the receiving of the digits to access a specialservice or an outside line, press the Direct Keypad Dialing HOLD SEARCH Using the HOLD/SEARCH key Automatic redialing made Receiving Documents Using FAX Mode Answering with the fax’s handset Using TEL Mode Answering with an extension phone 1 or 2 in 1 Print Reception Ratio STOP Substitute Reception to Memory COPY/HELP Making Copies 3 Press 1 MULTI COPY if you do not YES NO Copy Cut-off Making Telephone Calls Making Telephone Calls Chain DialingRedial Hold 1 or Special FunctionsCaller ID Example How Caller ID operatesCLEAR SEARCH Display messagesViewing the Caller ID list HOLD Priority Call To delete calls from the Caller ID list Blocking voice calls Distinctive Ring TEL FAX 1 RING PATTERN 1 Two short rings Broadcasting 5 Press the START/MEMORY key. Transmission will begin Cover Sheet Selecting a header message optional 2 IMPORTANT 3 Select a message by entering a numberfrom 1 to 1 URGENT Batch Page Numbering ∙ If you need to cancel a batch number entry, remove the document from the feeder or press the STOP key Blocking Reception of Unwanted Faxes 5 5 1 2 3 Sending Documents From Memory If the memory becomes full full number Requesting transmission Polling Requesting a Fax Transmission Polling security 1 orBeing polled polling standby Step 4 or Storing and clearing fax numbers for polling permission Setting a timer operation Timer Operations RESOLUTION To cancel an operation Setting 1 FINE RESOLUTION PRIORITY Chapter 8 OptionSettings Setting 4 RECALL TIMES Setting 2 NUMBER OF RINGS TO ANSWERSetting 3 RECALL INTERVAL FUNCTION Setting 5 TEL/FAX REMOTE NUMBERSetting 6 REMOTE RECEPTION SELECT Setting 8 DIAL MODE Setting 7 TRANSACTION REPORT PRINT SELECT Setting 11 JUNK NUMBER CHECK Setting 9 DISTINCTIVE RINGSetting 10 FAX SIGNAL RECEIVE Setting 13 CALLER ID Setting 12 POLLING AUTO PRINT OUT Setting 14 AUTO COVER SHEETSetting 15 ACTIVITY REPORT AUTO PRINT OUT Activity Report Printing Reports and ListsPrinting a list Explanation of headings Printing Reports and Lists Telephone Number List Timer ListThis list shows the timer operations that are currently set This list shows the current status of the option settings Passcode ListOption Setting List Caller ID List Anti Junk Number List Message List TAD Program List Transaction Report Print Setup List 10. Mainenance MaintenanceFax print head Chapter10 Roller Print head Maintenance5 Wipe the print head and roller with denatured alcohol 6 Place the imaging film cartridge back in the print compartment Scanning glass and rollers The housing Problem Chapter11 TroubleshootingProblems and Solutions Line error TEL. SET jack Dialing and transmission problemsProblems and Solutions SPEAKER key TEL. LINE jack, and not the TEL. SET jack Reception and copying problems The quality of copies is poor Transmittable Documents in Chapter General problemsImaging Film and Loading Printing Paper in section, Clearing Paper Jams Messages and SignalsDisplay Messages Printing Paper in Chapter see Substitue Reception to Memory in Chapter 3. IfSending Documents from Memory in Chapter Fax by Automatic Dialing in Chapter Audible signalsSee Using the HOLD/SEARCH key in Sending a Redialing in Sending a Fax by Automatic Dialing in Clearing a jammed document Clearing Paper Jams Clearing jammed printing paper 4 Close the print compartment cover press down on both sides to make sure it clicks into place, and then close the operation panel Part distribution centers Ordering parts FCC Regulatory Information Section 2. Supplier’s Name and Address SHARPMATERIAL SAFETY DATA SHEET Section 1. Product Identification Section 7. Fire and Explosion Data Section 6. Physical Chemical CharacteristicsSection 9. Precautions for Safe Handling and Use Date Issued Dec.22,1998 MSDS No. B-1006 Index Index TEL. LINE jack, 14 TEL. SET jack Timer List, 120 Timer operations, 109 Transaction ReportVolume keys, 9 Remote Operation Guide REMOTE OPERATION CARD ∙ TRANSFER FUNCTION REMOTE COMMANDS∙ PLAYBACK ∙ FAX RECEPTION MODES SHARP ELECTRONICS CORPORATION LIMITED WARRANTY SHARP ELECTRONICS CORPORATION SHARP CORPORATIONSharp Plaza, Mahwah, New Jersey