Sierra Wireless DART 300 13.6. Obtaining Service

References DART 300 Modem

Page 122 2110212 Rev 1.0

13.6. Obtaining Service

In the event of equipment malfunction, Sierra Wireless, Inc., or one of its authorized agents should

perform all repairs. It is the responsibility of users requiring service to report the need for service

to Sierra Wireless, Inc. or to one of its authorized agents.

For warranty service or out-of-warranty repair:

1. Contact Technical Support (see page iii) to determine the nature of the problem. If return of

the product is required they will help you with the rest of this process.

2. Obtain a Return Material Authorization (RMA) number from Sierra Wireless Technical

Support.

3. Print and fill out a Problem Report Sheet (PDF and Microsoft Word versions are available

from the web site). Remember: the more detailed your description of the problem, the faster

your modem can be diagnosed and repaired.

4. Return the equipment, with the Problem Report Sheet enclosed, shipping pre-paid, to the

address specified by the Customer Service Representative.

Contents

Main Important Notice Safety and Hazards WARNING Patents Copyright Regulatory Information CAUTION WARNING (EMI) - United States FCC Information WARNING FCC RF Exposure Guidelines WARNING (EMI) Canada www.sierrawireless.com Contact Information Page Page Page Page Page Page Page Introduction 1. About this Guide 1.1. Introduction 1.1.1. How to Proceed 1.1.2. Document Structure 1.1.3. DART 300 Checklist 1.2. References 1.3. Currency DART 300 / SB300 1.4. Conventions Used in this Reference WARNING CAUTION NOTE DART 200 Page 2. System Overview 2.1. Typical System View 2.1.1. In the Field 2.1.2. The Network Connection 2.1.3. The Central Monitor 2.1.4. Client / Server 2.2. Project Stages 2.2.1. Stage 1 Application Planning 2.2.2. Stage 2 Bench Integration and Testing 2.2.3. Stage 3 Field Installation and Testing 2.2.4. Stage 4 Rollout 3. Getting Started 3.1. Introduction 3.2. Service Activation 3.3. Set-up Considerations 3.3.1. Power Supply 3.3.2. Antenna 3.3.3. Serial Cable 3.3.4. Host Computer Terminal 3.4. Connections 3.5. CDPD Configuration 3.6. CDPD Network Registration 3.6.1. Verifying Network Registration 3.6.2. PING 3.6.2.1. Obtaining a PING from the Modem Feature Reference 4. Local DTE/DCE Interface 4.1. Modem Modes and States 4.1.1. Modes 4.1.2. States 4.1.3. Conditions 4.1.4. Sessions 4.1.5. Transition Between States 4.1.5.1. Command to Data State CAUTION 4.1.5.2. Data to Command State NOTE 4.2. Modem Buffers 4.2.1. Command Buffer 4.2.2. Data Buffers 4.2.2.1. Speed Buffering 4.2.2.2. Packet Buffers 4.3. AT Command Handling and Defaults 4.3.1. General Notes 4.3.2. Parameters CAUTION: 4.3.3. Responses and Results Returned by the Modem Framing 4.3.3.1. Framing Characters 4.3.3.2. Responses 4.3.3.3. Result Codes For Commands without a Response For Commands with a Response 4.3.3.4. Possible Result Codes 4.3.4. Registers CAUTION: 4.4. RS-232C Interface and Control Signals 4.4.1. Interface Settings 4.4.1.1. Fixed Rate Setting (+IPR) 4.4.2. Flow Control 4.4.2.1. RTS/CTS Flow Control 4.4.3. Control Signals 4.4.3.1. Data Terminal Ready (DTR) 4.4.3.2. Data Set Ready (DSR) DART 200 4.4.3.3. Request to Send (RTS) 4.4.3.4. Clear to Send (CTS) 4.4.3.5. Ring Indicator (RI) 4.4.3.6. Data Carrier Detect (DCD) DART 200 CAUTION 5. Product Features 5.1. Friends Only 5.2. Dial Directory 5.3. Auto-dial on Start-up 5.4. Sleep Mode CDPD Sleep NOTE Logic Sleep Logic Deep Sleep 5.5. Using Ring Indicator (RI) with Host Sleep UDP/TCP SLIP/PPP 5.6. CDPD Radio and Booster Support 5.7. Upgradability 6. Protocols and Packet Assembly Features 6.1. Communication Protocols and Stacks 6.1.1. DART 300 Internal Protocol Stacks 6.1.2. Packet Service Modes 6.2. User Datagram Protocol (UDP) 6.2.1. UDP Server Features 6.2.1.1. Answering UDP Server Sessions 6.2.1.2. UDP Server Receive Lock 6.2.1.3. Disabling the UDP Server 6.2.2. UDP Client Features 6.2.3. Closing UDP Sessions 6.2.4. UDP Broadcast and Multicast 6.2.4.1. Broadcast 6.2.4.2. Multicast 6.2.4.3. Configuration and Use 6.3. Transmission Control Protocol (TCP) 6.3.1. TCP Handshaking 6.3.2. TCP Server Features 6.3.2.1. Answering TCP Server Sessions 6.3.2.2. Disabling the TCP Server 6.3.3. TCP Client Features 6.3.4. Closing a TCP Session 6.3.5. TCP and Sleep Mode 6.4. Serial Line Interface Protocol (SLIP) 6.5. Point-to-Point Protocol (PPP) 6.6. Packet Assembly Management 6.6.1. Assembling a Packet 6.6.1.1. Local Echo 6.6.1.2. Real Time Data Entry and Editing 6.6.2. Forwarding a Packet 6.6.3. Escaping Data State 6.6.3.1. Time Dependent Escape Sequence (TDES) Important Relationships 6.6.3.2. Time Independent Escape Sequence (TIES) NOTE 6.6.3.3. DTR Transition 6.6.3.4. PAD Session Timeout 6.6.3.5. TCP Remote Disconnect 6.6.4. Data and Telemetry Considerations Page Page 7. Advanced Features 7.1. Multiple CDPD Accounts 7.2. Controlling Network Registration 7.2.1. Channel Acquisition 7.2.1.1. Channel Scanning 7.2.1.2. Side Preference NOTE 7.2.1.3. SPNI Matching NOTE SPNI Table Configuration 7.2.1.4. Determining Channel Acquisition Status 7.2.2. Registration 7.2.2.1. Active and Auto-register NEI Indices 7.2.2.2. Automatic Registration 7.2.2.3. Manual Registration 7.2.2.4. Determining Registration Status DART 200 7.2.2.5. De-registration 7.3. Monitoring the Network Connection 7.3.1. LED Indicator 7.3.2. Radio Signal Monitors 7.3.2.1. Signal Strength 7.3.2.2. Current Channel 7.3.3. Registration Status 7.3.3.1. Registration Mode NOTE Page Configuration and Use 8. UDP/TCP Service 8.1. Introduction 8.2. Configuration Checklist for UDP/TCP Service 8.2.1. NEI and Channel Restrictions 8.2.2. Registration and Sleep Mode 8.2.3. Service Options 8.2.4. Packet Assembly and Forwarding Options 8.2.5. Escape Options 8.2.6. Save Configuration 8.3. Using UDP/TCP Service 8.3.1. Server Sessions 8.3.1.1. Server Initialization 8.3.1.2. UDP Server Sessions NOTE 8.3.1.3. TCP Server Sessions Page 8.3.2. Client Sessions Page 8.3.2.1. Using a Client Session 8.3.2.2. Closing a Client Session 8.4. Sample UDP/TCP Configurations 8.4.1. Case 1 Semi-intelligent RTU Cabling Modem Configuration Protocol Considerations 8.4.2. Case 2 Dumb Meter Cabling Modem Configuration Using This Configuration Page 9. SLIP/PPP Service 9.1. Serial Line Interface Protocol (SLIP) 9.1.1. Configuring SLIP Service Page 9.1.2. Using SLIP Service 9.1.2.1. Transmitting 9.1.2.2. Receiving 9.1.2.3. Escaping Data State Escape Sequence (+++) 9.2. Point to Point Protocol (PPP) 9.2.1. Configuring PPP Service Page 9.2.2. Using PPP Service 9.2.2.1. Transmitting 9.2.2.2. Receiving 9.2.3. Closing a PPP Session Page Page Installation 10. Device Attachment 10.1. Antenna Connection 10.2. 3-Watt Class I Booster Operation 10.2.1. Connection 10.3. The Serial Connector 10.3.1. Null-Modem Connection 10.3.2. Cable Length 10.4. Power Connection Page 11. Installation Considerations 11.1. Environment 11.1.1. Temperature and Auto Shutdown 11.1.2. Temperature vs. Duty Cycle 11.2. Access 11.3. Power Supply 11.3.1. Grounding 11.3.2. Wire Splicing 11.3.3. Crimp Terminals 11.4. Mounting Page References 12. AT Commands and Status Registers 12.1. Introduction 12.2. AT Command Set Page Page Page Page Page Page Page Page Page 12.3. CDPD Status Registers 12.3.1. S-Registers in CDPD Mode Page 12.3.2. WS-Registers in CDPD Mode Page Page Page Page Page Page 12.4. Important Notes and Dependencies 12.5. Result Codes 12.6. Stored Profile Settings for CDPD Mode Page 13. Troubleshooting 13.1. Introduction 13.2. General Communication Problems 13.3. General Modem Problems 13.4. CDPD Network / Connectivity Problems 13.5. Warranty 13.5.1. Warranty Registration 13.6. Obtaining Service 14. Specifications 14.1. Power Specifications 14.1.1. Power Connector 14.2. Radio Specifications 14.2.1. Antenna Specifications WARNING FCC RF Exposure Guidelines CAUTION 14.2.2. Regulatory Approvals 14.2.2.1. FCC 14.3. Environmental Specifications 14.4. Application Interface Specifications