Obtaining Service | Sierra Wireless DART 300 specs

References

DART 300 Modem

13.6. Obtaining Service

In the event of equipment malfunction, Sierra Wireless, Inc., or one of its authorized agents should perform all repairs. It is the responsibility of users requiring service to report the need for service to Sierra Wireless, Inc. or to one of its authorized agents.

For warranty service or out-of-warranty repair:

1.Contact Technical Support (see page iii) to determine the nature of the problem. If return of the product is required they will help you with the rest of this process.

2.Obtain a Return Material Authorization (RMA) number from Sierra Wireless Technical Support.

3.Print and fill out a Problem Report Sheet (PDF and Microsoft Word versions are available from the web site). Remember: the more detailed your description of the problem, the faster your modem can be diagnosed and repaired.

4.Return the equipment, with the Problem Report Sheet enclosed, shipping pre-paid, to the address specified by the Customer Service Representative.

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2110212 Rev 1.0

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Sierra Wireless DART 300 manual Obtaining Service, References Dart 300 Modem

Contents

2110212 Rev November Sierra Wireless Dart 300 Cdpd Modem Important Notice Safety and HazardsPatents Copyright Regulatory Information Contact Information RSA Licensee Dart 300 Modem User’s Guide 2110212 Rev Contents Introduction Cdpd Network Registration Feature Reference Transmission Control Protocol TCP Protocols and Packet Assembly Features Intstallation Configuration and Use AT Commands and Status Registers Installation ConsiderationsReferences 119 Specifications 123 About this Guide How to ProceedIntroduction Focus List Book 3 Configuration and Use Book 2 Feature ReferenceDocument Structure Introduction Dart 300 Modem Book 4 Installation Dart 300 ChecklistUser’s Guide About This Guide Book 5 References Currency ReferencesConventions Used in this Reference Dart 300 / SB300 Dart Introduction Dart 300 Modem 2110212 Rev Typical System View System Overview Network Connection Field Central Monitor Project StagesClient / Server Stage 1 Application Planning Stage 3 Field Installation and Testing Stage 2 Bench Integration and TestingStage 4 Rollout Getting Started Service Activation Set-up Considerations Power SupplyAntenna Serial Cable Connections Cdpd ConfigurationUser’s Guide Getting Started Verifying Network Registration Cdpd Network Registration Ping Obtaining a Ping from the Modem Modem Modes and States Local DTE/DCE InterfaceModes States Command to Data StateConditions Sessions User’s Guide Local DTE/DCE Interface Data to Command StateDetails Modem Buffers Command BufferData Buffers Speed Buffering General Notes AT Command Handling and DefaultsParameters Responses and Results Returned by the Modem Framing Characters FramingResponses Result Codes For Commands without a ResponseResponse Framing Echo Verbose Quiet Result Framing No Response Echo Verbose Quiet Registers For Commands with a ResponsePossible Result Codes Result Framing After Response Echo Verbose Quiet Interface Settings RS-232C Interface and Control SignalsFixed Rate Setting +IPR Flow Control DTR Flow Control Control SignalsData Terminal Ready DTR Data Set Ready DSR Ring Indicator RIRequest to Send RTS Clear to Send CTS DCD Data Carrier Detect DCD Friends Only Product Features Implementation Dial Directory Auto-dial on Start-up User’s Guide Product Features Sleep Mode Logic Sleep Cdpd Sleep Logic Deep Sleep Using Ring Indicator RI with Host SleepTo force re-registration now UDP/TCP Upgradability Cdpd Radio and Booster Support Communication Protocols and Stacks Protocols and Packet Assembly FeaturesOSI Model User Datagram Protocol UDP Packet Service ModesDart 300 Internal Protocol Stacks User’s Guide Protocols and Packet Assembly Features UDP Server FeaturesAnswering UDP Server Sessions UDP Server Receive Lock Disabling the UDP Server Closing UDP Sessions UDP Client Features UDP Broadcast and Multicast Configuration and UseBroadcast Multicast Transmission Control Protocol TCP TCP Server FeaturesTCP Handshaking Answering TCP Server Sessions Closing a TCP Session TCP Client FeaturesDisabling the TCP Server Serial Line Interface Protocol Slip TCP and Sleep ModePoint-to-Point Protocol PPP Assembling a Packet Packet Assembly ManagementForwarding a Packet Local Echo Time Dependent Escape Sequence Tdes Escaping Data State Guard Time Important RelationshipsEscape Character Time Independent Escape Sequence Ties Data and Telemetry Considerations PAD Session TimeoutDTR Transition TCP Remote Disconnect User’s Guide Protocols and Packet Assembly Features Feature Reference Dart 300 Modem 2110212 Rev Multiple Cdpd Accounts Advanced Features Channel Acquisition Controlling Network RegistrationChannel Scanning Side Preference User’s Guide Advanced FeaturesSpni Matching Assign a Channel Disable Spni Matching Spni Table ConfigurationEnable Spni Matching Determining Channel Acquisition Status Active and Auto-register NEI Indices Registration Manual Registration Automatic RegistrationDetermining Registration Status +WPNEILIST De-registration Radio Signal Monitors LED IndicatorMonitoring the Network Connection Registration Status Registration Mode Feature Reference Dart 300 Modem 2110212 Rev Configuration Checklist for UDP/TCP Service UDP/TCP ServiceNEI and Channel Restrictions Service Options Registration and Sleep ModeConfiguration and Use Dart 300 Modem User’s Guide UDP/TCP Service Packet Assembly and Forwarding OptionsEscape Options Save Configuration Using UDP/TCP ServiceServer Sessions Server Initialization UDP Server Sessions Using an Open UDP SessionOpening a UDP Server Session Receiving Data Transmitting Data TCP Server SessionsClosing UDP Server Sessions Opening a TCP Server Session Using an Open TCP Session Closing TCP Server Sessions Client SessionsNo Carrier result UDP Client Connection TCP Client Connection By +WS198 Closing a Client Session Using a Client Session Case 1 Semi-intelligent RTU Sample UDP/TCP ConfigurationsCabling DCE male Modem Configuration Protocol Considerations Case 2 Dumb Meter+IPR=9600 +WS179=0 Sample Configuration Meter Command Remarks +WPNEI= ip+WS212=0 +WS213=1 Using This Configuration Configuration and Use Dart 300 Modem 2110212 Rev Configuring Slip Service SLIP/PPP Service Configuration and Use Dart 300 Modem Transmitting Using Slip ServiceReceiving Escaping Data State Using DTR to Escape Configuring PPP ServicePoint to Point Protocol PPP Closing a Slip Session User’s Guide SLIP/PPP Service Closing a PPP Session Using PPP Service User’s Guide SLIP/PPP Service Configuration and Use Dart 300 Modem 2110212 Rev Antenna Connection Device Attachment Watt Class I Booster Operation Installation Dart 300 ModemConnection Pin Signal Direction Serial ConnectorNull-Modem Connection User’s Guide Device Attachment DCE modem Cable LengthDCE host Power Connection Installation Dart 300 Modem 2110212 Rev Temperature and Auto Shutdown Installation ConsiderationsTemperature vs. Duty Cycle Minutes Time Ambient Temperature C Power Supply AccessWire Splicing Grounding Crimp Terminals MountingUser’s Guide Considerations Installation Dart 300 Modem 2110212 Rev AT Command Set AT Commands and Status Registers1AT Commands in Cdpd Mode Command Description AT+++ References Dart 300 Modem AT Commands in Cdpd Mode Command Description 0xC0Result Codes AT Commands in Cdpd Mode Description Options User’s Guide AT Command ReferenceOptions AT Commands in Cdpd Mode Framing of responses. See .3.3 for details Quiet Result Code Display OptionSn=x Sn? AT & Commands in Cdpd Mode Description AT Commands in Cdpd Mode Command Description Command Description +IPR=n AT + Commands in Cdpd Mode Change c.c.c.c to n.n.n.n? AT + Commands in Cdpd Mode Command Description +WPSPNI= n,n,...n Change c.c.c.c.q to n.n.n.n.p? +WSn? S-Registers in Cdpd Mode Description Range Default Units Registers in Cdpd ModeCdpd Status Registers Auto-answer Off DisabledWord WS-Registers in Cdpd Mode Description Range Default Units WS-Registers in Cdpd ModePAD Packet Service DTE side stack Logic Sleep References Dart 300 Modem PAD Inter-Character Timer 175 174 User’s Guide AT Command Reference 209 201210 217 216 Result Codes in Cdpd Mode Verbose Meaning +WS197, also setting +WS176=+WS197Important Notes and Dependencies Result Codes Stored Profile Settings for Cdpd Mode References Dart 300 Modem 2110212 Rev General Communication Problems TroubleshootingProblem Description Suggestions Error # General Modem ProblemsReferencesDART 300 Modem Warranty Cdpd Network / Connectivity ProblemsWarranty Registration User’s Guide Troubleshooting Obtaining Service Power Specifications SpecificationsRadio Specifications Power Connector Antenna Specifications Antenna SpecificationsRegulatory Approvals FCC Application Interface Specifications Environmental SpecificationsUser’s GuideSpecifications Environmental Specifications