Sony Personal Computer Troubleshooting Software, My software program stops responding or crashes

VAIO® Computer Quick Start

Troubleshooting Software

My software program stops responding or crashes.

Contact the software publisher or designated provider for technical support. See the “About the Software on Your Computer”section for more information.

When I click an application icon, the message “You must insert the application CD into your CD-ROM (DVD-ROM) drive” appears, and the software does not start.

❑Make sure that your optical drive is connected to your computer.

❑Some titles require specific files that are located on the application CD. Insert the disc and try starting the program again.

❑Make sure you place the CD in the tray with the label side facing up.

I cannot use the DVgate software.

If your computer is using the Ultimate Battery Life profile for its power saving mode, you cannot use DVgate or Smart Connect software. Please select another profile.

My computer’s start-up time seems longer after I have installed AOL. What can I do?

On some computers, installing America Online® (AOL) may increase boot time by up to a minute. If you experience this on your system and would like to speed up the time required to start your computer, you may want to disable the AOL WAN driver. Do the following:

1Click Start in the Windows® taskbar and select Control Panel.

2Click Network and Internet Connections, and select Network Connections.

3Right-click on the Local Area Connection with device name “WAN Network Driver,” and select Disable.

Verify that your AOL connection still functions satisfactorily with the WAN Network Driver disabled. If you need to reverse this setting, repeat the steps above and select Enable.

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