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Troubleshooting
What should I do if I start my computer and the message "System Disabled" appears and Windows does not start?
If you enter a wrong
What should I do if my game software does not work or it keeps crashing?
❑Check the web site of the game if there are any patches or updates to download.
❑Make sure you have installed the latest video driver.
❑On some VAIO models, the graphics memory is shared with the system. The optimal graphic performance in this case is not guaranteed.
What should I do if I cannot remember the password?
If you have forgotten the password, contact an authorized Sony Service Center to cancel it. A cancellation fee will be charged. To find the nearest center or agent, visit the Sony online support Web site.