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Support Options
5VAIO Update
When your computer is connected to the Internet, VAIO Update automatically notifies you when critical software and security information is posted on the support web site. Click the VAIO Update notice to open the VAIO Support web site and view the information. You can also
For users in Latin American countries or areas
Customer Information Center
If you do not find the information you are looking for at our site, you may call Sony directly. In order to receive the fastest and most efficient services, please have the following information readily available:
1Your VAIO® computer model
You can find it at the lower right corner of the display on the laptops, and in the same place on the front panel of the CPU on the desktops.
2Your computer's serial number
You can find it on the back of the laptops and on the back of the CPU on the desktops; the serial number is the last 7 digits of the number below the barcode.
3The operating system on your computer
4The hardware component or the software program that is causing you the problem
5A brief description of the problem