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Troubleshooting
Peripherals
What should I do if I cannot connect a USB device?
❑If applicable, check the USB device is switched on and using its own power supply. For example, if you are using a digital camera, check the battery is charged. If you are using a printer, check the power cable is connected properly to the AC outlet.
❑Try using a different USB port on your computer. The driver could be installed to the specific port you used the first time you connected the device.
❑Check the manual provided with the USB device. You may need to install software before you connect the device.
❑Try connecting a simple,
❑USB hubs may prevent a device from working because of the distribution of power. We recommend you connect the device directly to your computer without a hub.