23.1FACTORY SERVICE
In the unlikely event that the radio fails to perform or needs servicing, please contact the following:
Standard Horizon
Attention Marine Repair Department
10900 Walker Street, Cypress, CA 90630
Telephone (800)
An “RA” Return Authorization number is not necessary to send a product in for service. Include a brief note describing the problem along with your name, return address, phone number, and proof of purchase.
23.2TROUBLESHOOTING
The GPS chartplotter does not turn On. The voltage or the polarity may not be correct. Make sure that the correct voltage
The GPS chartplotter does not get a valid fix. The GPS WAAS Smart Antenna may not be in a open sky position or the antenna cable may not be properly connected. Make sure that no metal obstacle is placed around the antenna acting as a shield for the antenna and disconnect and connect again the antenna cable to the GPS chartplotter. If, after 15 minutes, the GPS chartplotter does not get the fix, turn it Off and On again.
The GPS chartplotter does not turn Off. The GPS chartplotter may be in an unpredictable status. If, after pressing [PWR] (for at least 3 seconds) the GPS chartplotter does not turn Off, turn Off the voltage.
The GPS chartplotter screen becomes very dark after a long exposure to direct sunlight. The internal temperature is very high. Control the contrast. Protect the GPS chartplotter from direct sunlight.
The GPS chartplotter does not respond to any command. The GPS chartplotter may be in an unpredictable status. Try to turn Off, and then turn On. If the problem persists, erase the memory) or remove power from the battery.
External devices are not receiving data from the GPS chartplotter. The connections or the Software settings may not be right. Check the connections or the settings.
The location of my fix is not shown correctly on the Chart page. This is usually caused when
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