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Chapter9 . ........’ :.

TROUBLESHOOTINGAND MAINTENANCE

The following section on troubleshooting and maintenance is intended only as a brief guide to these functions. Remember that your printer is a highly sophisticated electronic device, which also contains high voltage inside. For that reason, only carry out those operations described in this chapter.

CAUTION: Any attempt to carry out operations other than those described here may result in electric shock and/or damage to the printer. When carrying out any repairs or mainte- nance, always follow the instructions carefully.

TROUBLESHOOTING

Your printer is a reliable piece of precision machinery, which should not cause you any trouble, provided it is used and treated sensibly. However, the few elementary tips below should help you avoid having to make unnecessary service calls. The following table gives you ideas on where to look in this section if you experience faults:

Region of fault Power supply Printing

I

Paper feeding

I

Description

Power is not being supplied to the printer

The printer does not print, or stops printing

The print is faint or uneven

Dots are missing in characters or graphics

While using application software, fonts or characters cannot be printed

The printout is not what is expected when running a program J Single sheets do not feed properly with roller feed mode

Single sheets do not feed properly with flat feed mode The ASF is not operating or is not feeding paper properly Text is being printed all on one line, or with extra blank lines

Chapter9 TROUBLESHOOTING AND MAINTENANCE 87

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Star Micronics SJ-48 manual Ii’!’=~q’.’fii’~~ðL,,!,,‘‘.$‘~’~, Troubleshooting