SVAT Electronics CV501 - 16CH Remote Internet connection, Too purple, blue, etc, Any image

TROUBLESHOOTING GUIDE CONT...

Cannot view the DVR through a	•	Make sure the router is properly plugged in and setup
remote Internet connection	•	Make sure the DVR is properly plugged into the router
	•	Repeat the steps in the networking guide to make sure everything was properly set up
	•	If none of the above steps try contacting your ISP to make sure they are not blocking port 80
	•	View the Video Networking guides on www.svat.com
Cannot view DVR on the computer	•	Verify the following while referring to the included networking guide
	•	Make sure you are entering the proper IP address of the DVR. You will enter the Internal IP
		address into the Internet Explorer address bar when the computer is connected to the same
		router as the DVR
	•	You will enter the external IP address into the Internet Explorer address bar when the
		computer trying to access the DVR is not connected to the same router. This will require an
		Internet connection
	•	Port forwarding will need to have been setup according to the networking guide
	•	Follow the instructions found on www.portforward.com for detailed instructions or contact
		your router manufacturer for assistance with port forwarding on your particular model
		of router
	•	Make sure you are logged into the computer as an administrator to install the required
		application and ActiveX controls
The color on the camera picture is	•	Try adjusting the settings in the camera setup screen to improve/change the image quality.
too purple, blue, etc		Unusual coloring can also be caused by the type of lighting that is used. The cameras do not
		react well to halogen lighting. Try focusing the cameras away from these lights
	•	Make sure that the cameras are not pointing directly at a light source such as a lamp or a
		sunny window
My browser keeps freezing	•	Make sure you have an up to date browser and that the proper ActiveX options are selected. If
		they are, you may need to re-install your browser. (Internet Explorer version 6 or higher)

Camera Troubleshooting

I cannot see at night with my IR	•	The night vision turns on automatically when light levels drop. Try the camera in a pitch black
night vision cameras		setting. The areas that it is in may have too much light and may not activate the sensor
	•
		The LEDs need to reflect off an object to view it in the dark so make sure there is an object for
		it to reflect off within reasonable range
My camera is not displaying	•	Verify the connections are snug and tight fitting. Disconnect and reconnect each connection.
any image		4pin/4pin, power/power, RCA/RCA
	• Make sure the power adapter is plugged in to an active electrical outlet
	• If everything is connected, cup your hands around the camera lens and you should see the red
		LEDs illuminate. Make sure it is dark enough to activate the light sensor
	• If the LEDs do not illuminate, try switching the power adapter with a working camera’s power
	•	adapter. This will indicate if it is the power adapter which needs to be replaced
		If no power/video signal even with the new power adapter, connect the camera that is
		in question to a working cable. (Disconnect a working camera and connect the camera in
		question to that cable set) The camera should function correctly. If the camera functions
		correctly the test indicates that there is a bad cable
	• Verify the pins on the 4PIN DIN connection are not bent and are being properly inserted to the
		proper connector

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