Manuals / Swann / Home Audio / Home Theater System

Swann H.264 Helpdesk / Technical Support Details, USA toll free, AUSTRALIA toll free, 0800 479

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Helpdesk / Technical Support Details

Helpdesk / Technical Support Details

Swann Technical Support

All Countries E-mail: tech@swannsecurity.com

Telephone Helpdesk

USA toll free	AUSTRALIA toll free
1-800-627-2799	1300 138 324
(Su, 2pm-10pm US PT)	(M 9am-5pm AUS ET)
(M-Th, 6am-10pm US PT)	(Tu-F 1am-5pm AUS ET)
(F 6am-2pm US PT)	(Sa 1am-9am AUS ET)

USA Exchange & Repairs	NEW ZEALAND toll free
1-800-627-2799 (Option 1)	0800 479 266
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	UK
	0203 027 0979

© Swann Communications 2011

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Swann H.264 Helpdesk / Technical Support Details, USA toll free, AUSTRALIA toll free, NEW ZEALAND toll free, 0800 479

Contents

8 Channel H.264 DVR M82600 211111EAdvanced-Series Connecting the DVR to TV Easy Set Up ComponentsEasy Se etup Guide 8ch H.264 DVR Camera Connectionsh@swannsecurity.com Before you begin IMPORTANT SAFETY INSTRUCTIONSDEFAULT PASSWORD INFORMATION FCC VerificationTable of Contents Powerful H.264 Compression Powerful Networking and Remote Access FeaturesOverview 8 Channel Monitoring and RecordingPackage Contents Installation Tips & TricksIMPORTANT A note about operation Important Information Default Password InformationIMPORTANT GUIDELINES Layout of the Rear Panel 1 Power Indicator: This LED is to power and switched on2 Infrared Sensor: Monitors signals Layout of the DVR4-2600Layout of the DVR4-2550 1719Layout of the Remote Control 2ALL Activates or deactivates the entire area shown on screen to be armed for Motion Detection recording mode. Motion Detection will need to be correctly configured for this button to function as described Navigating the Menus Device PTZ Settings Mobile Date & Time SetUser Password Video Settings System Language System Information System MaintenanceRemote Control USB MouseIMPORTANT - Remembering to Apply Your Changes Using the On-ScreenKeyboardNavigating the Menus Getting Started Starting the DVR Mute On/Off: Turns the audio on or off Main Menu Record Menu“Network Menu” on page 30: Where you can configure the DVR to operate on your home network and over the Internet. If you want to connect to your DVR re- motely using a computer or a mobile device, these settings will need to be config- ured correctly Display Setup Menu Naming ChannelsLIVE Viewing - Enabling and Disabling Channels Color SetupDisplaying the Time Record Menu Record Setup Menu Manual Frame Rate Configuration The Recording Schedule Setting the Schedule Copying and Pasting Schedules from day to dayMotion Detection Setup How Motion Detection Works About Motion DetectionNotes Motion Detection Area Setup To set the MOTION DETECTION AREAThis is the NETWORK SETUP screen Network Menusee “Remote Access Ports and UPnP” on page For more information on UPnP and PortsNETMASK SUBNET MASK: If the IP address is like a street address, then a sub- network is like your neighborhood. This will be formatted in a similar way to the IP address ie. four numbers up to 255 separated by periods but contain very dif- ferent numbers. In the above example, the Subnet Mask might be something like: “255.255.255.0” Video Search Record Video SearchTo execute a Video Search The Detail Files Screen Detail Files and Log ListLog List Screen Preparing a USB Flash Drive USB BackupTo format your USB flash drive USB Backup Instructions NotesPlayback Playback Controls Installing the Playback Software Playing Backed Up Footage on a PCOpening Files The Playback InterfacePlayback Controls Playing Backed Up Footage on a Mac The File ListThe Playback Interface File List Controls Open File Open FolderThe Toolbar Managing the Playlist Opening FilesThe Open Files Dialog Managing the Playlist Removing FilesDevice Management Alarmfunction HDD Management If overwrite is set to DISABLE the DVR will stop recording once the DVR is full. Whilst you won’t lose old footage, you run the risk of missing new events as they happen. Be sure you want to do this before selecting it PTZ Menu Alarm Configuration Menu Email: See “Auto Email Setup Menu” on page Auto Email Setup Menu Tips and TricksEmail: Choose whether you want the email function enabled or disabled here System Setup Menu Setting the Date and Time Date and Time MenuConfiguring DST Daylight Savings Time Settings Remember to APPLY your changesUser Setup Menu To set a USERNAME and PASSWORDTo edit the level of access a USER account has Video / Audio Setup Menu Language Menu Language MenuA note on languages Output Device ShortcutsSystem Information Menu System Information MenuMaintain System Maintenance Menu Note: the features which will be usable depend PTZ ControlsSetting up Cruise Mode Your DVR & Local Network Correctly Configured Remote AccessA High-SpeedInternet Connection Remote Access: Ports and UPnP Port ConfigurationUPnP Enabling UPnPPublic and Private IP Addresses Remote Access: IP addressesWhat’s the difference? Static and Dynamic IP Addresses How do I deal with a dynamic IP address?Remote Access via Internet Explorer To access the DVR remotely via Internet ExplorerClick Tools -- Internet Options Open Internet Explorer7. Set Download signed ActiveX controls to Prompt Setting up the DVR for Mobile Access Remote Access from a Mobile DeviceRequirements Preparing your Mobile Device Check outSupported Mobile Platforms •iOS iPhone 3GS or later, iPadChanging or Installing the Hard Drive 3 4 5Troubleshooting Technical Specifications Input/OutputWarranty Information Limited Warranty Terms & ConditionsHelpdesk / Technical Support Details USA toll freeAUSTRALIA toll free NEW ZEALAND toll free