Troubleshooting
Problem: I’m not seeing a mouse cursor, and I can’t open any menus!
Solution: The Output Device probably needs to be changed. Press the “0” (zero) key on the remote control to swap primary output between the composite and VGA outputs. See “Video / Audio Setup Menu” on page 56 for more information.
Problem: I’m not getting a picture on my TV or monitor!
Solution: There are a couple of things that could be going on. Here are a couple of theories:
•If you’ve connected the DVR to a TV via the VIDEO OUT port, ensure that the composite video cable (BNC to RCA) connects the MAIN VIDEO OUT on the DVR to a VIDEO IN on your television. Check that the TV is set to the right channel (AV, Channel 0, Video, Composite). Try using a different video input on the television. Try using a different cable. If all else fails, it’s time for a different TV!
Problem: My DVR does not switch on.
Solution: Make sure you have plugged in the power supply (12V) to the DVR and into the wall socket. Carefully check the integrity of the connections. Try another power socket.
Problem: My display is showing “NO HARD DISK” when I press record.
Solution: If you have recently changed the hard drive in your DVR unit make sure it is plugged in properly; otherwise the hard drive may be faulty. Try connecting another (working) hard drive to the DVR; if this still doesn’t work then the DVR maybe faulty. We suggest calling Swann Technical Support. The contact information is on the rear cover of this booklet.
Problem: I am not getting pictures from my cameras on any of my displays.
Solution: Make sure the cameras are connected properly to the DVR and their power supplies (usually about 12V, but some cameras have different requirements - particularly when one power supply is used for multiple cameras). Check that the cables are not the bits at fault by connecting the cameras directly to the DVR or to a TV (if you have the proper adapters).
Problem: One of the displays is not showing on my screen.
Solution: Make sure all cameras are set to ON in CAMERA SETUP. Check the integrity of your cables and connections. Check the power supply to the camera. Try attaching another channel to the questionable input.
Problem: I cannot login to my DVR remotely using the Internet Explorer browser.
Solution: Make sure you have configured the IP, ActiveX and USER SETUP correctly. Remember the user password may be different to the admin password. The admin password is used to login to the DVR remotely.
Problem: I cannot copy files off the DVR.
Solution: Make sure the DVR is connected to a USB flash drive, and that the USB flash drive is formatted to have a FAT32 file system. Some flash drives are not compatible with the DVR (these are rare) because they use an uncommon USB device class - in these cases, try using a different USB flash drive.
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