Others
Troubleshooting
Before requesting service for this unit, check the table below for a possible cause of the problem you are experiencing. Some simple checks or a minor adjustment on your part may eliminate the problem and restore proper operation.
Symptom | Remedy | |
No power | • Make sure that the AC power cord is securely plugged into the power outlet. | |
• Make sure that STB is turned on. | ||
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| • Make sure to point the remote control unit at the remote control sensor. | |
| • You may be too far from STB. Try moving closer. | |
The STB is not | • Remove any obstacles between the remote control and the remote control | |
sensor. | ||
responding to the remote | ||
• Make sure that the batteries are installed in the correct direction (+ and | ||
control unit | ||
• The batteries may be depleted. Replace them with new ones. | ||
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| • Before using the remote control unit to operate, press buttons on the front | |
| panel of STB instead. | |
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| • Make sure that the video cable is correctly connected. | |
| • Make sure that video devices (TV or monitor) are turned on. | |
| • Make sure that video devices (TV or monitor) are correctly set to STB video | |
| output channel. Refer to your television’s manual for further information. | |
| • Check the video cable. Either an | |
| required. Do not connect them at the same time. | |
| • Check the antenna and the antenna cable. There may be damage or | |
| interfering sources. | |
No picture | • Make sure that the output selection switch (DVI, COMP.) is set to | |
"COMP." if the STB is connected to a video device (TV or monitor) via | ||
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| the COMP. jacks. | |
| • Make sure that the output selection switch (DVI, COMP.) is set to "DVI" if | |
| the STB is connected to a video device (TV or monitor) via the DVI jack. | |
| • Make sure that the RESOLUTION SELECT switch (1080i/720p/480p) is set | |
| to resolution suited the video device (TV or monitor) if the STB is connected | |
| to a video device via the COMP. or the DVI jacks. Refer to your television’s | |
| manual for further information. | |
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Blocked noise on picture | • There may be interfering sources. | |
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No EPG or the provided | • Make sure that the clock had been correctly set. | |
In CLOCK of SETUP menu, you need to set correctly DST, TIME ZONE | ||
information is wrong | ||
and MANUAL. | ||
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| • Make sure that the audio cable is correctly connected. | |
| • Make sure that audio devices (stereo, TV or decoder) are turned on. | |
| • Make sure that audio devices (stereo or decoder) are correctly set to STB | |
| audio output channel. | |
No sound | • Check the audio cable. Either a standard audio cable, coaxial digital audio | |
cable or optical digital audio cable is required. Do not connect them at the | ||
| same time. | |
| • When TV has only one audio input jack, use a standard audio cable (white) | |
| to connect the audio output jack (white) on STB to the audio input jack on | |
| the TV. The standard audio cable (red) and the audio output jack (red) are | |
| not required. | |
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EN
1A23
