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Talkswitch 24-CA manual

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USER GUIDE

TALKSWITCH 24-CA

v3.21

Contents

Main Copyright Information Table of Contents Page Page Page 1.1 Whats included with TalkSwitch Installing 1.2 Front Panel Descriptions LED light State Description 1.3 Back Panel Descriptions 1.3.1 The TalkSwitch24 Jacks/Ports What to plug in 1.4 Plugging into the Back Panel 1.4.1 Attaching telephone lines to TalkSwitch line jacks 1.4.2 Attaching phones to TalkSwitch extension jacks 1.4.3 Connecting Devices to the Music and PA Jacks 1.4.4 Connecting TalkSwitch to a PC Configuring 2.1 Installing the TalkSwitch Configuration Software 2.2 Running the TalkSwitch software Page Page Page 2.3.1 System Information Page Page Page Page Page Page Page Page Page Page 2.3.2 Voicemail Page Page Page Page Page Page Page Page Page 2.3.3 Call Handling Page Page Page Page Page Page Page Page Page Page Page Page Page 2.3.4 Call Back/Call Bridge Page Page Page Page Page Page Page Page Page 2.3.5 Options Page Page Page Page Page Page Page Page Page 3 3.1.2 Receiving calls without the Auto Attendant 3.2 In the Office Making and Receiving Calls 3.2.1 Making calls from a Local Extension 3.2.2 Receiving calls at a Local Extension 3.2.3 Placing calls on Hold at a Local Extension 3.2.4 Transferring calls 3.2.5 Call Park Parking and retrieving callers 3.2.6 Call Queue/ACD Queuing and retrieving callers 3.2.7 Using the TalkSwitch Call Waiting feature 3.2.8 Conference calling with TalkSwitch 3.2.9 Using Phones connected in parallel to TalkSwitch 3.2.10 Modems and telephone line access 3.3.2 Transferring calls from a Remote Extension 3.3.3 Screening options for forwarded calls 3.4 Using the TalkSwitch Voicemail System 3.4.1 Activating Voice mailboxes 3.4.2 Retrieving Messages/Accessing a Voice mailbox Page 3.4.3 Pager and Cell Phone notification 3.5 Music-on-Hold 3.6 Mode Switching Options 3.7 Out of the Office Making Calls with Call Back and Call Bridge 3.7.1 Using Call Bridge 3.7.2 Using Call Back 3.8 Upgrading the TalkSwitch Software and Firmware Page Page Appendices Page Appendix A Help & Troubleshooting Page Page Page Page Page Page Page Appendix B Using TalkSwitch with Telephone Company Calling Services Page Page Page 101Appendices Appendix C Quick Commands and DTMF Functions 102 TalkSwitch User Guide DTMF descriptions dialed from a Local Extension. 103Appendices 104 TalkSwitch User Guide DTMF descriptions dialed at the Auto Attendant message Appendix D Safety Precautions and Regulatory Information Page Page Page Appendix E TalkSwitch One-Year Warranty Page Page Page Appendix F Return Policy Page Appendix G Specifications Page Appendix H TalkSwitch and Power Interruptions Page Glossary 119Glossary 120 TalkSwitch User Guide 121Glossary 122 TalkSwitch User Guide 123Glossary