76 TalkSwitch User Guide
3.
Conditional call forwarding
— If the Auto Attendant answers a call and the
caller selects an extension or Ring Group number that is already busy or is
not answered, the Auto Attendant can forward the call to a Remote (out of
office) extension number. Conditional call forwarding is configured using the
Call Cascade’s ‘No answer’ or ‘Busy at extension’ settings configurable for
each Local Extension, Remote Extension and Ring Group.
3.3.2 Transferring calls from a Remote Extension
Remote Extension Call Transfer is a new feature introduced in version 2.39 of the
TalkSwitch firmware. Calls forwarded to a Remote Extension (not using Centrex or
3-Way Calling services) can be transferred to any local or remote extension, ring
group or voice mailbox. This feature also applies to VoIP Extensions 250-299.
Transferring calls:
Calls can be placed on hold at a Remote Extension by dialing anytime
during a conversation. You will then hear dialtone as you would hear at a Local
Extension. At that time, you can perform any of the following actions:
1) Press again to retrieve the call placed on hold.
2) Dial any Local Extension, Remote Extension or Ring Group.
3) Dial + mailbox to transfer a caller to a voice mailbox.
If the system is configured in the Troubleshooting2 tab to perform blind transfers
only, then the system will then play the prompt “Call Transferred. Goodbye.” and
hangup after the extension or mailbox is dialed.
If the system is configured in the Troubleshooting2 tab to allow screening of calls,
then you need to dial **4 to complete a transfer or **5 to cancel the transfer and
return to the caller.
3.3.3 Screening options for forwarded calls
The screening options for Call Forwarding are configured using the Call Cascade’s
‘Answer at ext.’ options available in the ‘Remote Extension’ tab, see section 2.3.3.5
Forwarding calls with screening:
When ‘play accept/reject prompt’ is configured in the ‘Answer at ext.’ Call Cascade
option, TalkSwitch plays a pre-recorded prompt to the caller asking them to hold,
and then dials your call forwarding telephone number. When you answer the
forwarded call, TalkSwitch plays a pre-recorded prompt to you that identifies the
call as having been forwarded from your home/office (“This is Call Forward”). You
then have the choice of accepting the forwarded call by pressing on your
telephone keypad or, re-routing the call to it’s call screening Call Cascade options
by pressing or hanging up.