713.0 Using TalkSwitch
3.2.5.2 Parking a caller using Auto Park
To place a caller in the next available Park Orbit, press ‘flash’ then 510. You will
hear a confirmation that indicates the caller has been parked successfully and into
which Park Orbit.
3.2.5.3 Retrieving a parked call
Once the caller is parked, you can retrieve the caller at another Local Extension by
pressing and the appropriate Park Orbit. If Direct Line Access is enabled at
the extension, then you must press ‘flash’ first.
3.2.5.4 Using Call Park with the External Paging option
If you have the External Paging option enabled on TalkSwitch, you may choose to
announce over the P.A. system (by pressing 0) that there is a call parked in a
specific Park Orbit for a co-worker. For example: “Bob, please pick up 501.” —
which tells Bob that he can retrieve the parked call from any extension by getting dial
tone and pressing 501. The caller will now be connected to Bob at that
extension. If you have Direct Line Access enabled at your extension, you will need
to press ‘flash’ first before retrieving the parked call.
3.2.6 Call Queue/ACD — Queuing and retrieving callers
3.2.6.1 Queuing calls to a single extension
Call Queue is a useful feature for placing multiple callers on hold at your extension
while you are on an existing call. Call Queue is enabled in the Call Cascade section
in the Call Handling folder for Local Extensions and Extension Ring Groups. Callers
will get queued at your extension if you set the first level in the ‘Busy at extension’
Call Cascade to ‘queue caller’.
If an extension is chosen at the Auto Attendant or the caller is transferred from
another extension and the extension is currently busy and has ‘queue caller’ set for
the ‘Busy at extension’ Call Cascade, the caller will hear one of the following prompts
then music (if enabled) while they are on hold:
If the call came from the Auto Attendant and the extension has a voice mailbox:
“The extension you have reached is currently busy. If you wish to continue
holding, please remain on the line. To leave a voicemail message, press 1,
and to return to the main menu, press ”