95Appendices
Problem: My PC attached (Internal or External) Modem cannot dial out.
• If the extension to which your Modem is attached has not been given ‘Direct
Access’ to telephone lines, you will have to include a Line Hunt Group prefix
(81-88 or 9) before the number you are dialing. For more information about
Dial Out Access and changing your Modem's dial properties, see section 3.2.9,
“External modem telephone line access”.
• You may have to change your Modem's properties so that it waits for a ‘dial-
tone’ before it begins dialing your Dial Up Networking number. For more
information about changing your Modem's properties, see section 3.2.9,
“External modem telephone line access”.
Problem: One of the Local Extensions (telephones) does not ring.
• Some telephones require more ‘voltage’ in order to ring. These phones are
usually the older 'Bell' phones that have mechanical ringers. These phones
are simply too much of a load for TalkSwitch and should not be used as an
extension.
• Make sure the telephone cord you are using between the phone and
TalkSwitch is working properly. Also, check to make sure the ringer is turned
on for your phone.
Problem: Extension(s) ring, but there is no caller.
• This can occur when a caller hangs up after the Auto Attendant has begun to
play. In some areas, the Telephone Company's ‘disconnect/clear’ signal is
weak. This is the reason the Auto Attendant may not pick up the disconnect
signal right away when a caller hangs up. Because the Auto Attendant will
receive no response after playing its message, the call will fall through to your
settings for the 'User does not make a selection' option associated with that
Auto Attendant.
Problem: When I try to access voicemail, I hear a busy tone.
• Check your ‘Direct Line Access’ settings on the Local Extensions page under
'System Information’ of the Software Configuration. If a Local Extension has
been given ‘Direct Access’ to your telephone lines, you must first dial ‘Flash’
before dialing the mailbox. The same applies for dialing other extensions to
initiate intercom calls.