833.0 Using TalkSwitch
If you changed the ‘Special Prefix’ to instead of , you will need to dial to
make another call, and dial to return to the Auto Attendant. To enter command
mode, you will still need to enter .
The Call Bridge telephone number dialed can be any telephone number: local,
long distance, toll free (800 and 888) or international. Simply enter the telephone
number as you would if you were sitting in your office. For long distance calls, do not
forget to include the ‘1’, country code, and area code if applicable.
3.7.2 Using Call Back
The Call Back feature allows you to initiate TalkSwitch to call you at a specified
telephone number. This gives you access to any of the following:
• Call Bridge
• Local Extensions, Remote Extensions and Extension Ring Groups
• Voicemail
• Configuration settings
Using Call Back involves ‘3’ easy steps:
1. You call your TalkSwitch telephone number to activate Call Back.
2. You answer and accept the Call Back. (TalkSwitch calls you back within
30 seconds.)
3. At the Auto Attendant you can: choose to perform Call Bridge, dial any
extension, access and retrieve voicemail or configure TalkSwitch.
Activating Call Back:
There are two ways to activate Call Back, Prompted and Auto activation:
1.
Using ‘Prompted Call Back’ Activation:
From your out-of-office location,
dial a TalkSwitch telephone number (
‘
Main
’
or
‘
Distinctive Ring
’
). Let the
line ring until the Auto Attendant answers your call and then dial
‘
6
’
on the
telephone keypad. If you have enabled password protection you will be asked
to supply your password and TalkSwitch will then offer a series of prompts.
Now you can either enter 1 and hang up to initiate the Call Back or, if you
need to enter a new Prompted Call Back number, enter 2 to access the
Prompted Call Back settings then follow the prompts.
For Prompted Call Back, TalkSwitch always dials the last Prompted Call Back number
entered. If you do not have the Auto Attendant set to answer a line, a generic TalkSwitch
Auto Attendant will answer after 15 rings and you can then dial 6 to access the Call
Back settings.