78 TalkSwitch User Guide
3.4.1 Activating Voice mailboxes
A Voice mailbox is activated from the TalkSwitch configuration software. There are 3 series
of Voice mailboxes that can be activated in the Voicemail section of the configuration:
Local Extension mailboxes:
These mailboxes are generally associated to the Local Extensions. By default,
all Local Extensions are activated with their respective mailbox.
Remote Extension mailboxes:
The Remote mailboxes are associated with the Remote Extensions. If you
activate a Remote Extension and want a voice mailbox associated with that
extension, you can activate that mailbox in the Voicemail tab.
General mailboxes:
These mailboxes are activated in the Voicemail tab. They are not associated
to any particular extension.
If you want inbound calls to go straight to a voice mailbox after x number of rings, then
you need to program an Auto Attendant to answer first, then provide a fall through to
voicemail. See section 2.3.3.3 for an example of this configuration.
Callers can reach voicemail or announcements via the Auto Attendant, Call Cascade,
or transferred from a Local Extension. If an employee wants to leave a message in a
particular mailbox, they can pick up a Local Extension and dial + <mailbox
number>. To transfer a caller to voicemail, press ‘flash’ then + <mailbox
number>.
When a caller presses after leaving a message or 2 minutes has elapsed (timeout
period), TalkSwitch will play a prompt asking the caller if they wish to keep the
message, listen to the message or record a new message.
3.4.2 Retrieving Messages/Accessing a Voice mailbox
When a new message is left at a Local Extension mailbox, TalkSwitch will play
stutter dial tone to that extension when the handset is picked up. It can also light up
the message waiting light on a phone if it supports FSK Message Waiting Indicator.
To access a mailbox to retrieve messages or change mailbox options, dial
from a Local Extension or +<mailbox number> from a Local Extension or at
the Auto Attendant if dialing from an outside location. Employees can also transfer
other employees to access voicemail by pressing ‘flash’ then dialing +
<mailbox number>. If you have Direct Line Access enabled, be sure to press
‘flash’ before accessing your mailbox.