Caller in queue reminder
When a caller is in queue at an extension already in use, a reminder tone is
played at the extension to let them know they have a caller in their queue. This
option allows you to turn off this function.
Call Back ring return
You can adjust the number of rings during a Call Back session before TalkSwitch
disengages the Call Back (i.e. hangs up). Depending upon the situation you may
want to give yourself more time to pick up and accept the Call Back by increasing
the number of rings.
If being used with another PBX
This feature can only work with PBXs that use “flash-hook” as a transfer method. Please
contact your PBX manufacturer for transfer details.
PBX extension length:
If TalkSwitch is being used as an Auto Attendant with another PBX, you
can set the number of digits the PBX uses for its extensions. This allows
TalkSwitch to know what digits to pass on to the PBX to complete the
transfer.
Setting up TalkSwitch behind an existing PBX:
1. Connect the PBX extension to one of TalkSwitch’s Line jacks. You may do this
with all your TalkSwitch lines (1 PBX extension per line) depending upon
how many Auto Attendant ports you would like on the PBX.
2. Configure your PBX on incoming calls to ring the extensions you have
allocated to the TalkSwitch Lines.
3. Configure TalkSwitch’s Auto Attendants to answer at which ring (answer
immediately is used most commonly).
4. Record your Auto Attendants. The Auto Attendants should indicate that the
digit ‘7’ with the PBX extension should be dialed.
Example:If you have chosen the PBX extension length to be 3 digits (and let's
say John Doe's extension is 111 on the PBX), the Auto Attendant should say “To
speak with John Doe, press 7111…”. Now when 7111 is dialed, TalkSwitch puts
the caller on hold and transfers the caller to extension 111.
Internal clock setting:
TalkSwitch can obtain time information from Caller ID for it’s internal clock. If
you have indicated that you do have Caller ID on any of the lines, this option
defaults to the active position. If it is de-activated, TalkSwitch can obtain it’s time
information from the time and date set in the ‘Mode’ tab under Automatic Mode
Switching. TalkSwitch’s clock information is used for Automatic Mode
Scheduling and for internal Caller ID information when intercom calls are
placed in the office.
60 TalkSwitch User Guide