Talkswitch 24-CA manual - page 4

2.3.4 Call Back/Call Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
2.3.4.1 Auto Call Back . . . . . . . . . . . . . . . . . . . . . . . . . .50
2.3.4.2 Prompted Call Back . . . . . . . . . . . . . . . . . . . . . . .53
2.3.4.3 Call Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
2.3.5 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
2.3.5.1 Audio Controls . . . . . . . . . . . . . . . . . . . . . . . . . .57
2.3.5.2 Manual Transfer . . . . . . . . . . . . . . . . . . . . . . . . . .58
2.3.5.3 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . .59
2.3.5.4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . .62
3.0 Using TalkSwitch
3.1 In the Office — Receiving calls with or without the Auto Attendant . . . . . . . .67
3.1.1 Receiving calls using the Auto Attendant . . . . . . . . . . . . . . . . . .67
3.1.2 Receiving calls without the Auto Attendant . . . . . . . . . . . . . . . .68
3.2 In the Office — Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . .68
3.2.1 Making calls from a Local Extension . . . . . . . . . . . . . . . . . . . . .68
3.2.2 Receiving calls at a Local Extension . . . . . . . . . . . . . . . . . . . . .68
3.2.3 Placing calls on Hold at a Local Extension . . . . . . . . . . . . . . . .69
3.2.4 Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
3.2.5 Call Park — Parking and retrieving callers . . . . . . . . . . . . . . . .70
3.2.5.1 Parking a caller . . . . . . . . . . . . . . . . . . . . . . . . . .70
3.2.5.2 Parking a caller using Auto Park . . . . . . . . . . . . . .71
3.2.5.3 Retrieving a parked call . . . . . . . . . . . . . . . . . . . .71
3.2.5.4 Using Call Park with the External Paging option . . .71
3.2.6 Call Queue — Queuing and retrieving callers . . . . . . . . . . . . .71
3.2.6.1 Queuing calls to a single extension . . . . . . . . . . . .71
3.2.6.2 Queuing callers to an Extension Ring Group . . . . .72
3.2.7 Using the TalkSwitch Call Waiting feature . . . . . . . . . . . . . . . . .72
3.2.8 Conference calling with TalkSwitch . . . . . . . . . . . . . . . . . . . . . .73
3.2.9 Using Phones connected in parallel to TalkSwitch . . . . . . . . . . .74
3.2.10 External modem telephone line access . . . . . . . . . . . . . . . . . . .75
3.3 Out of the Office — Receiving Calls through Call Forwarding . . . . . . . . . . .75
3.3.1 The three ways to forward calls . . . . . . . . . . . . . . . . . . . . . . . .75
3.3.2 Transferring calls from a Remote Extension . . . . . . . . . . . . . . . .76
3.3.3 Screening options for forwarded calls . . . . . . . . . . . . . . . . . . . .76
3.4 Using the TalkSwitch Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
3.4.1 Activating Voice mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
3.4.2 Retrieving Messages/Accessing a Voice mailbox . . . . . . . . . . . .78
3.4.3 Pager and Cell Phone notification . . . . . . . . . . . . . . . . . . . . . .80
3.5 Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
3.6 Mode Switching Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
3.7 Out of the Office — Making Calls with Call Back and Call Bridge . . . . . . . .82
3.7.1 Using Call Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
3.7.2 Using Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
3.8 Upgrading the TalkSwitch Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84