40 TalkSwitch User Guide
Ring extensions only (no Auto Attendant is played)
If you don’t want the Auto Attendant to answer calls on this line, then select this
option. By default all the Local Extensions are set to ring immediately during an
inbound call. If you select this option, no Call Cascade actions (such as
voicemail) can be performed. If you require a ‘fall through’ sequence such as
going to a voice mailbox, you can configure this line to have an Auto Attendant
answer after x rings then perform an action configured for that Auto Attendant.
If you call in on any line, TalkSwitch will answer after 15 rings with a generic
Auto Attendant so that you can still access the system to make configuration
changes, change modes, access voicemail, or dial extensions.
Play auto attendant...
If you wish to have the Auto Attendant answer calls to give callers options, select
the appropriate Auto Attendant and number of rings before the Auto Attendant
answers . The caller will always hear one more ring than the number of rings you
select since TalkSwitch uses the first ring to determine the ring type and support
Caller ID information.
Go to voice mailbox...
If you don’t need to provide dialable options for callers and simply need to record
messages (for example after hours), then you can configure TalkSwitch to send
callers straight to a voice mailbox. Select the appropriate mailbox and number
of rings before voicemail is engaged. Select the extension(s) you want to ring
before voicemail is engaged.
The next section controls how the extensions will ring before the Auto Attendant
answers the call.
• If you have chosen the Auto Attendant to answer calls immediately, this
section does not require configuration and will be greyed out.
• If the Auto Attendant is set to answer after 1 or more rings, then you can con-
figure when specific extensions will ring before the Auto Attendant answers.
• If no Auto Attendant is chosen to answer on the specified line, then you can
configure when specific extensions will ring (up to 9 rings).
Extensions to ring on an incoming call...
Select the Local Extensions you would like to ring — including before the Auto
Attendant answers or voicemail is engaged. By default, all activated Local
Extensions will ring. If you require certain extensions to ring in a sequence, i.e.
one extension rings first, then another on the 2nd ring, click the “Adjust
Sequence” button to configure.