4

TROUBLESHOOTING

RESOLVING PROBLEMS

This chapter describes problems that you might encounter while operating the VXA-320 tape drive and provides suggestions for resolving the problems.

Note: The Support section of the Tandberg Data web site, www.tandberg.com, also provides helpful troubleshooting tips.

RESOLVING PROBLEMS

TAPE DRIVE WILL NOT ACCEPT A CARTRIDGE

If the tape drive does not accept a cartridge when you insert it into the tape drive door, do the following:

1.Determine if there’s already a cartridge loaded.

Press the eject button; there may be a cartridge already loaded in the tape drive.

2.Make sure you are using VXATape cartridges with either VXA-2 or VXA-320 (VXA-3) format.

If the cartridge you are attempting to load is not a VXATape cartridge, the tape drive automatically ejects it.

If the cartridge contains data written in VXA-1 format, the tape drive automatically ejects it. The front panel LEDs indicate an unrecoverable error (LEDs 1 and 3 are amber, LEDs 2 and 4 are off).

3.Check that the tape drive is powered on and that it is not indicating an error state on its LEDs. Refer to Table 3-1 on page 20 for a complete list of LED states.

4.Check to see if LED 4 is flashing orange, indicating that the tape drive is over-temperature (see “LED 4 is Flashing Orange” on page 26).

5.Power cycle the tape drive.

Power down the tape drive. Wait 10 seconds, then turn the tape drive back on.

OCTOBER 2006

VXA-320 TAPE DRIVE

 

 

 

 

 

 

 

 

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Tandberg Data VXA-320 (VXA-3) manual Troubleshooting, Resolving Problems, Tape Drive will not Accept a Cartridge

VXA-320 (VXA-3) specifications

Tandberg Data VXA-320 (VXA-3) is a sophisticated backup solution designed for businesses seeking reliable data storage and backup capabilities. It is part of the renowned VXA series, heralded for its innovative approach to data archiving and its robust performance in diverse operating environments.

One of the standout features of the VXA-320 is its impressive data transfer rate, which reaches up to 36 GB per hour. This capability significantly enhances backup speed, making it a suitable choice for organizations with extensive data storage needs. The device supports a native capacity of 160 GB per cartridge, which can be expanded to 320 GB when data is compressed. This dual-layer cartridge system ensures that users can efficiently manage large volumes of data without constantly needing to interchange tapes.

The VXA-320 employs the unique VXA tape format, characterized by its advanced error correction and data integrity features. This format minimizes data loss risks and ensures reliable restoration of information. Additionally, the VXA-3 incorporates a one-inch data path, allowing it to handle higher track counts and thereby achieve better storage density. This design improves the efficiency of data retrieval and archiving processes.

Another significant aspect of the VXA-320 is its compatibility with a myriad of operating systems and backup applications, making it a versatile addition to various IT infrastructures. Businesses can integrate the VXA-3 into existing systems without the need for extensive reconfiguration. This flexibility enhances its appeal to organizations looking for a straightforward backup solution.

The device also includes an intelligent tape management system that tracks the status of backup jobs and the usage of tapes. This feature facilitates easier management of the backup process and ensures users remain informed about the condition of their storage media.

Tandberg Data offers extensive support documentation and tools that facilitate straightforward operation of the VXA-320. Combined with reliable performance and innovative storage technologies, the VXA-320 (VXA-3) stands out as a robust solution for data protection needs. Overall, it represents an effective investment for businesses seeking dependable data backup and archiving solutions.