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Tandberg Data VXA-320 (VXA-3) manual Notes, Troubleshooting, Product Manual

Models: VXA-320 (VXA-3)

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CHAPTER 4 TROUBLESHOOTING

NOTES

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	PRODUCT MANUAL	433689-01
	PRODUCT MANUAL	433689-01

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Tandberg Data VXA-320 (VXA-3) manual Notes, Troubleshooting, Product Manual

Contents

VXA-320 VXA-3TAPE DRIVE PRODUCT MANUAL433689-01 PRODUCT WARRANTY To order supplies and accessories To return equipment for service RMA RequestTo obtain general information To obtain technical supportHOW TO USE THIS MANUAL First-timeinstallationSpecifications, standards, and terms ORGANIZATIONVXA-320Publications Standards PublicationsRELATED PUBLICATIONS CONVENTIONS USED IN THIS MANUALContents 2 Installation3 Operation viii 7 Specifications NOTES PRODUCT MANUAL1VXA-320Features 2Installation7Specifications FiguresNOTES PRODUCT MANUAL4Troubleshooting 6Communication Interface and Command ProtocolTables xiiiNOTES PRODUCT MANUALFEATURES TAPE DRIVE MODELS AND INTERFACESCOMPONENTS FRONT PANEL COMPONENTSBACK PANEL COMPONENTS – INTERNAL TAPE DRIVE COMPONENTSVXA-320TAPE DRIVE BACK PANEL COMPONENTS – EXTERNAL TAPE DRIVE TAPE DRIVE LABELS CHAPTER 1 FEATURES NOTESPRODUCT MANUAL INSTALLATION INSTALLING THE TAPE DRIVEUNPACKING THE TAPE DRIVE Before You Begin INSTALLING THE INTERNAL SCSI TAPE DRIVESet the SCSI ID and connect the SCSI cable 2.Prepare the drive bay Figure 1.Connect the power cable Side mounting INSTALLING THE EXTERNAL SCSI TAPE DRIVE Before You BeginInstall the Tape Drive 5.Connect the power cable and turn on the power Checking the Installation INTEGRATING THE TAPE DRIVE application instructs you to do soOPERATION MONITORING THE LEDS Service NotificationTable 3-1 LED states OperationService Notification continued OperationLED Pattern LED #1USING VXATAPE CARTRIDGES SETTING THE WRITE-PROTECT SWITCHLOADING A CARTRIDGE UNLOADING A CARTRIDGECLEANING THE TAPE DRIVE DETERMINING WHEN TO CLEAN THE TAPE DRIVESTORING THE CARTRIDGES RESETTING THE TAPE DRIVE USING A CLEANING CARTRIDGETROUBLESHOOTING RESOLVING PROBLEMSTAPE DRIVE WILL NOT ACCEPT A CARTRIDGE LED 4 IS FLASHING ORANGE TAPE DRIVE WILL NOT EJECT A CARTRIDGE ASERVICE NOTIFICATION LED CODE APPEARS Suggested Recovery ProcedureCleaning Required VXAtape Cleaning CartridgeFailure to communicate with the tape drive Suggested Recovery ProcedureBACKUP APPLICATION IS REPORTING AN ERROR Backup Application configuration issues Failure by the tape drive to write or read dataTROUBLESHOOTING WITH VXATOOL CAPTURING A DIAGNOSTIC LOGGETTING STARTED IMPORTANT FIRST STEP PERFORMING A WRITE/READ TESTVXA-320TAPE DRIVE INFORMATION SCSI BUS INFORMATIONBACKUP APPLICATION INFORMATION TAPE DRIVE DIAGNOSTIC INFORMATIONOPERATING SYSTEM INFORMATION VXA-320TAPE DRIVECHAPTER 4 TROUBLESHOOTING NOTESPRODUCT MANUAL SERVICE AND MAINTENANCE RETURNING THE TAPE DRIVE FOR SERVICEOBTAINING A DIAGNOSTIC LISTING UPGRADING FIRMWARECHAPTER 5 SERVICE AND MAINTENANCE COMMUNICATION INTERFACE AND COMMAND PROTOCOL COMMUNICATION INTERFACE VERSUS COMMAND PROTOCOLSCSI COMMUNICATION INTERFACE SCSI BUS PHASESBus Phase DescriptionBus Phase DescriptionTransfer SCSI MESSAGE SYSTEMSCSI INTERFACE REQUIREMENTS MessageDescription SCSI Cable Requirements SpecificationINTERNAL TAPE DRIVE RequirementSCSI Connector Requirements SignalSignal Pin #SCSI Terminator Requirements SpecificationSCSI Cable Requirements SCSI Terminator RequirementsSCSI COMMAND PROTOCOL COMMAND SETCommand DescriptionTable 6-6 SCSI command set continued CommandDescription STATUS BYTES Status byteDescription SENSE KEYSTable DescriptionNOTES PRODUCT MANUALSPECIFICATIONS DATA CAPACITIESPERFORMANCE SPECIFICATIONS READ AND WRITE SPECIFICATIONSBit error rate DATA TRANSFER RATESRELIABILITY SPECIFICATIONS TAPE SPEED AND ACCESS TIMEService life Search speedSIZE AND WEIGHT SpecificationInternal Tape Drive External Tape DrivePOWER SPECIFICATIONS Power Connector Pin AssignmentsINTERNAL TAPE DRIVE AssignmentPower Consumption DC VoltagesPower Power ConsumptionPower Supply ACOUSTIC NOISEPower Consumption Powered on, idleENVIRONMENTAL SPECIFICATIONS SpecificationENVIRONMENTAL CONDITIONS FOR THE TAPE DRIVE Temperatures PointHumidity Temperatures PointHumidity 32 CShock Specifications Air Flow/Cooling RequirementsParticulate Contamination Limits Particle SizeVibration Specifications SpecificationPACKAGING AND SHIPPING SPECIFICATIONS SpecificationWeight DimensionsSAFETY AND REGULATORY COMPLIANCE TUV PRODUCT SERVICEPACKAGING MATERIALS UNDERWRITERS LABORATORYUNITED STATES: FCC DECLARATION OF CONFORMITY CANADIAN VERIFICATIONROHS EUROPEAN COMMUNITYJAPAN AUSTRALIA AND NEW ZEALANDGLOSSARY Page Page Page Variable Speed Operation VSO The VXA technique for adjusting tape motion to match the host transfer rate, eliminating “backhitching.” This technique optimizes backup and restore times, while enhancing media and tape drive reliability NOTES GLOSSARYPRODUCT MANUAL INDEX Page 56 to 19 toPage Page Notes INDEXPRODUCT MANUAL