CHAPTER 4 TROUBLESHOOTING

Check that the SCSI controller and the most recent drivers available for it are installed according to the manufacturer’s instructions.

Check that the SCSI controller is fully seated in its slot. You can also try

2.Make sure the tape drive is installed properly on the bus, described in Chapter 2. In particular, check the following:

Is the tape drive set to a unique SCSI ID?

Is a terminator installed at the physical end of the SCSI bus? Try another terminator.

Is there a broken cable or defective connector? Try another, known-good cable.

Is the cable correctly oriented and firmly seated on the tape drive connector?

3.Check that the tape drive is powered-on and that its LEDs are not indicating an error state. See Table 3-1 on page 20 for a complete list of LED states.

4.Reboot your system.

5.Try using VXATool to communicate with the tape drive. Before running VXATool, stop all services for your backup application. If VXATool can detect and communicate with the tape drive, but your backup application cannot, contact the application provider for software support.

6.Verify that the tape drive is supported by your operating system and backup application. Refer to “Integrating the Tape Drive” on page 18 for details on how to confirm this information.

ASERVICE NOTIFICATION LED CODE APPEARS

If one of the Service Notification LED codes appears (see Table 3-1 on page 20), refer to Table 4-1for error recovery procedures.

Table 4-1Service Notification error recovery procedures

Service Notification

Suggested Recovery Procedure

 

 

Cleaning Required

Clean the tape drive. See page 23 for cleaning instructions; LED 2 flashes amber

 

when the tape drive needs to be cleaned. Use only an Tandberg Data approved

 

VXAtape Cleaning Cartridge.

 

 

Cleaning Tape used

Discard the cartridge and use a new cleaning cartridge. Do not rewind and reuse

up

the material in a cleaning cartridge. Reuse may redistribute contaminants

 

previously removed from the tape path.

 

 

28

 

PRODUCT MANUAL

433689-01

 

 

 

 

 

 

 

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Tandberg Data VXA-320 (VXA-3) manual Service Notification LED Code Appears, Suggested Recovery Procedure

VXA-320 (VXA-3) specifications

Tandberg Data VXA-320 (VXA-3) is a sophisticated backup solution designed for businesses seeking reliable data storage and backup capabilities. It is part of the renowned VXA series, heralded for its innovative approach to data archiving and its robust performance in diverse operating environments.

One of the standout features of the VXA-320 is its impressive data transfer rate, which reaches up to 36 GB per hour. This capability significantly enhances backup speed, making it a suitable choice for organizations with extensive data storage needs. The device supports a native capacity of 160 GB per cartridge, which can be expanded to 320 GB when data is compressed. This dual-layer cartridge system ensures that users can efficiently manage large volumes of data without constantly needing to interchange tapes.

The VXA-320 employs the unique VXA tape format, characterized by its advanced error correction and data integrity features. This format minimizes data loss risks and ensures reliable restoration of information. Additionally, the VXA-3 incorporates a one-inch data path, allowing it to handle higher track counts and thereby achieve better storage density. This design improves the efficiency of data retrieval and archiving processes.

Another significant aspect of the VXA-320 is its compatibility with a myriad of operating systems and backup applications, making it a versatile addition to various IT infrastructures. Businesses can integrate the VXA-3 into existing systems without the need for extensive reconfiguration. This flexibility enhances its appeal to organizations looking for a straightforward backup solution.

The device also includes an intelligent tape management system that tracks the status of backup jobs and the usage of tapes. This feature facilitates easier management of the backup process and ensures users remain informed about the condition of their storage media.

Tandberg Data offers extensive support documentation and tools that facilitate straightforward operation of the VXA-320. Combined with reliable performance and innovative storage technologies, the VXA-320 (VXA-3) stands out as a robust solution for data protection needs. Overall, it represents an effective investment for businesses seeking dependable data backup and archiving solutions.