Tandberg Data VXA-320 (VXA-3) manual Upgrading Firmware, Obtaining A Diagnostic Listing

CHAPTER 5 SERVICE AND MAINTENANCE

UPGRADING FIRMWARE

You can obtain firmware for the VXA-320 tape drive from the Tandberg Data web site or from Tandberg Data Technical Support. To upgrade the software, you need to use VXATool, a diagnostic program used on the host computer for configuring, troubleshooting, and upgrading firmware in the VXA-320 tape drive over the tape drive’s SCSI interface. VXATool is available for a variety of operating environments.

Download VXATool free of charge from the Support section of Tandberg Data’s web site at www.tandberg.com. The readme file that accompanies the program (or the online help for the Windows version) provides instructions for using VXATool.

!Important Always check Tandberg Data’s web site to make sure that you have the most current version of VXATool.

OBTAINING A DIAGNOSTIC LISTING

You can obtain a diagnostic listing (dump) from the tape drive using VXATool (described in the previous section). You can download the VXATool program from Tandberg Data’s web site at www.tandberg.com. The readme file that accompanies the program (or the online help for the Windows version) provides instructions for creating a diagnostic listing.

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PRODUCT MANUAL 433689-01