RETURNING THE TAPE DRIVE FOR SERVICE
5
SERVICE AND MAINTENANCE
This chapter provides information about service and maintenance for the tape drive, including:
Returning the tape drive for service
Upgrading firmware
Obtaining a diagnostic listing
RETURNING THE TAPE DRIVE FOR SERVICE
If you need to return the tape drive to the factory for service, follow these steps:
1.Before returning a tape drive for service, contact Tandberg Data Service (see page iv) or your Tandberg Data authorized service provider for return authorization and shipping instructions. If your service provider instructs you to return the tape drive directly to Tandberg Data, contact Tandberg Data Service to obtain a Return Materials Authorization (RMA) number and the shipping address.
2.Remove and keep all cartridges, cables, and terminators.
Caution | If a cartridge is stuck in the tape drive, do not attempt to manually extract it.You |
| could damage the cartridge or tape drive. An FAQ (#282) at Tandberg Data’s web |
| site atvprovides more information. |
| If necessary, contact Tandberg Data Technical Support for assistance. |
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3.When repacking and shipping a tape drive, use the original shipping carton and packing materials (or replacement packaging obtained from Tandberg Data) to avoid damaging the tape drive. The shipping and packaging materials are not intended for shipping items other than
Caution Tandberg Data is not responsible for shipping damage caused by an improperly packaged tape drive.
To avoid damaging the tape drive and voiding your warranty, use the original shipping materials (or replacement materials from your vendor).
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