RETURNING THE TAPE DRIVE FOR SERVICE

5

SERVICE AND MAINTENANCE

This chapter provides information about service and maintenance for the tape drive, including:

Returning the tape drive for service

Upgrading firmware

Obtaining a diagnostic listing

RETURNING THE TAPE DRIVE FOR SERVICE

If you need to return the tape drive to the factory for service, follow these steps:

1.Before returning a tape drive for service, contact Tandberg Data Service (see page iv) or your Tandberg Data authorized service provider for return authorization and shipping instructions. If your service provider instructs you to return the tape drive directly to Tandberg Data, contact Tandberg Data Service to obtain a Return Materials Authorization (RMA) number and the shipping address.

2.Remove and keep all cartridges, cables, and terminators.

Caution

If a cartridge is stuck in the tape drive, do not attempt to manually extract it.You

 

could damage the cartridge or tape drive. An FAQ (#282) at Tandberg Data’s web

 

site atvprovides more information.

 

If necessary, contact Tandberg Data Technical Support for assistance.

 

 

 

 

3.When repacking and shipping a tape drive, use the original shipping carton and packing materials (or replacement packaging obtained from Tandberg Data) to avoid damaging the tape drive. The shipping and packaging materials are not intended for shipping items other than VXA-320 tape drives.

Caution Tandberg Data is not responsible for shipping damage caused by an improperly packaged tape drive.

To avoid damaging the tape drive and voiding your warranty, use the original shipping materials (or replacement materials from your vendor).

OCTOBER 2006

VXA-320 TAPE DRIVE

 

 

 

 

 

 

 

 

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Tandberg Data VXA-320 (VXA-3) manual Service and Maintenance, Returning the Tape Drive for Service

VXA-320 (VXA-3) specifications

Tandberg Data VXA-320 (VXA-3) is a sophisticated backup solution designed for businesses seeking reliable data storage and backup capabilities. It is part of the renowned VXA series, heralded for its innovative approach to data archiving and its robust performance in diverse operating environments.

One of the standout features of the VXA-320 is its impressive data transfer rate, which reaches up to 36 GB per hour. This capability significantly enhances backup speed, making it a suitable choice for organizations with extensive data storage needs. The device supports a native capacity of 160 GB per cartridge, which can be expanded to 320 GB when data is compressed. This dual-layer cartridge system ensures that users can efficiently manage large volumes of data without constantly needing to interchange tapes.

The VXA-320 employs the unique VXA tape format, characterized by its advanced error correction and data integrity features. This format minimizes data loss risks and ensures reliable restoration of information. Additionally, the VXA-3 incorporates a one-inch data path, allowing it to handle higher track counts and thereby achieve better storage density. This design improves the efficiency of data retrieval and archiving processes.

Another significant aspect of the VXA-320 is its compatibility with a myriad of operating systems and backup applications, making it a versatile addition to various IT infrastructures. Businesses can integrate the VXA-3 into existing systems without the need for extensive reconfiguration. This flexibility enhances its appeal to organizations looking for a straightforward backup solution.

The device also includes an intelligent tape management system that tracks the status of backup jobs and the usage of tapes. This feature facilitates easier management of the backup process and ensures users remain informed about the condition of their storage media.

Tandberg Data offers extensive support documentation and tools that facilitate straightforward operation of the VXA-320. Combined with reliable performance and innovative storage technologies, the VXA-320 (VXA-3) stands out as a robust solution for data protection needs. Overall, it represents an effective investment for businesses seeking dependable data backup and archiving solutions.