CHAPTER 4 TROUBLESHOOTING

GATHERING TROUBLESHOOTING INFORMATION FOR TECHNICAL SUPPORT

Before contacting Tandberg Data Technical Support, complete the following steps to gather all of the required information. Having this information available before you call Technical Support will allow your representative to help you as efficiently as possible. When you have all of the required information see “Contacting Tandberg Data” on page iv to contact Technical Support.

VXA-320 TAPE DRIVE INFORMATION

Serial number. What is the tape drive’s serial number? The serial number is located on the label attached to the tape drive (see Figure 1-6 on page 5). Alternatively, you can use VXATool to display the tape drive serial number.

Firmware level. What version of firmware is currently loaded in the tape drive? Use VXATool to display the current version of firmware in your tape drive. Check www.tandberg.com for the latest release of VXA-320 tape drive firmware. If your tape drive is not at the latest firmware level, use VXATool to update the firmware.

Tape drive configuration. Is the tape drive an internal model (installed in a server); external model; or integrated within a library?

LED status. Do the tape drive LEDs indicate an error state? Refer to Table 3-1 on page 20 for a description of the LED states.

SCSI BUS INFORMATION

SCSI host bus adapter make and model. What is the make and model of SCSI host bus adapter connected to the tape drive? Make certain that the LVD SCSI host bus adapter and any necessary drivers installed in the host computer are compatible with the High-density, LVD tape drive. Tandberg Data does not support using the tape drive on a RAID controller.

SCSI bus configuration. What is the configuration of the SCSI bus used by the tape drive?

Are other SCSI devices attached to the SCSI bus?

What are the SCSI IDs of all devices attached to the same bus (both internal and external devices)?

Is the SCSI bus terminated at the physical end of the bus?

What is the total SCSI cable length for all devices (both internal and external devices) on the SCSI bus? See page 9 for information about determining the total SCSI bus length for the internal tape drive and page 15 for information about determining the total SCSI bus length for the external tape drive.

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PRODUCT MANUAL

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Tandberg Data VXA-320 (VXA-3) Gathering Troubleshooting Information for Technical Support, VXA-320 Tape Drive Information

VXA-320 (VXA-3) specifications

Tandberg Data VXA-320 (VXA-3) is a sophisticated backup solution designed for businesses seeking reliable data storage and backup capabilities. It is part of the renowned VXA series, heralded for its innovative approach to data archiving and its robust performance in diverse operating environments.

One of the standout features of the VXA-320 is its impressive data transfer rate, which reaches up to 36 GB per hour. This capability significantly enhances backup speed, making it a suitable choice for organizations with extensive data storage needs. The device supports a native capacity of 160 GB per cartridge, which can be expanded to 320 GB when data is compressed. This dual-layer cartridge system ensures that users can efficiently manage large volumes of data without constantly needing to interchange tapes.

The VXA-320 employs the unique VXA tape format, characterized by its advanced error correction and data integrity features. This format minimizes data loss risks and ensures reliable restoration of information. Additionally, the VXA-3 incorporates a one-inch data path, allowing it to handle higher track counts and thereby achieve better storage density. This design improves the efficiency of data retrieval and archiving processes.

Another significant aspect of the VXA-320 is its compatibility with a myriad of operating systems and backup applications, making it a versatile addition to various IT infrastructures. Businesses can integrate the VXA-3 into existing systems without the need for extensive reconfiguration. This flexibility enhances its appeal to organizations looking for a straightforward backup solution.

The device also includes an intelligent tape management system that tracks the status of backup jobs and the usage of tapes. This feature facilitates easier management of the backup process and ensures users remain informed about the condition of their storage media.

Tandberg Data offers extensive support documentation and tools that facilitate straightforward operation of the VXA-320. Combined with reliable performance and innovative storage technologies, the VXA-320 (VXA-3) stands out as a robust solution for data protection needs. Overall, it represents an effective investment for businesses seeking dependable data backup and archiving solutions.