Tandberg Data VXA-320 (VXA-3) manual Operating System Information, Backup Application Information

GATHERING TROUBLESHOOTING INFORMATION FOR TECHNICAL SUPPORT

Check all SCSI cables connectors for bent pins and confirm that all connectors are firmly seated.

OPERATING SYSTEM INFORMATION

Operating system. What operating system is being used? Are all current patches installed?

Device drivers. Are the appropriate drivers installed for the SCSI host bus adapter? Refer to the installation instructions for your SCSI host bus adapter card.

BACKUP APPLICATION INFORMATION

Backup application name and version. What backup application is being used?

Compatibility. Does your application support the VXA-320 (VXA-3) tape drive? Refer to the supported hardware devices list from the application provider.

Device driver. Is the appropriate driver installed for the tape drive? Refer to the installation instructions for your backup application.

Backup application log files. Have the log files from your backup application ready to send to Technical Support.

TAPE DRIVE DIAGNOSTIC INFORMATION

Write/Read test results. Use VXATool and run a Write/Read test and then capture the diagnostic log from the tape drive and save it to a file. Have the diagnostic log file ready to send to Technical Support. Refer to the readme file or on-line help available with the VXATool for detailed instructions.

If the VXATool Write/Read test reports an error, clean the tape drive and run the test again on a new tape.

Diagnostic log taken after an error. Use VXATool to capture the diagnostic log from the tape drive immediately after your backup application reports an error.

OCTOBER 2006 VXA-320 TAPE DRIVE

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