GATHERING TROUBLESHOOTING INFORMATION FOR TECHNICAL SUPPORT

Check all SCSI cables connectors for bent pins and confirm that all connectors are firmly seated.

OPERATING SYSTEM INFORMATION

Operating system. What operating system is being used? Are all current patches installed?

Device drivers. Are the appropriate drivers installed for the SCSI host bus adapter? Refer to the installation instructions for your SCSI host bus adapter card.

BACKUP APPLICATION INFORMATION

Backup application name and version. What backup application is being used?

Compatibility. Does your application support the VXA-320 (VXA-3) tape drive? Refer to the supported hardware devices list from the application provider.

Device driver. Is the appropriate driver installed for the tape drive? Refer to the installation instructions for your backup application.

Backup application log files. Have the log files from your backup application ready to send to Technical Support.

TAPE DRIVE DIAGNOSTIC INFORMATION

Write/Read test results. Use VXATool and run a Write/Read test and then capture the diagnostic log from the tape drive and save it to a file. Have the diagnostic log file ready to send to Technical Support. Refer to the readme file or on-line help available with the VXATool for detailed instructions.

If the VXATool Write/Read test reports an error, clean the tape drive and run the test again on a new tape.

Diagnostic log taken after an error. Use VXATool to capture the diagnostic log from the tape drive immediately after your backup application reports an error.

OCTOBER 2006

VXA-320 TAPE DRIVE

 

 

 

 

 

 

 

 

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Tandberg Data VXA-320 (VXA-3) manual Operating System Information, Backup Application Information

VXA-320 (VXA-3) specifications

Tandberg Data VXA-320 (VXA-3) is a sophisticated backup solution designed for businesses seeking reliable data storage and backup capabilities. It is part of the renowned VXA series, heralded for its innovative approach to data archiving and its robust performance in diverse operating environments.

One of the standout features of the VXA-320 is its impressive data transfer rate, which reaches up to 36 GB per hour. This capability significantly enhances backup speed, making it a suitable choice for organizations with extensive data storage needs. The device supports a native capacity of 160 GB per cartridge, which can be expanded to 320 GB when data is compressed. This dual-layer cartridge system ensures that users can efficiently manage large volumes of data without constantly needing to interchange tapes.

The VXA-320 employs the unique VXA tape format, characterized by its advanced error correction and data integrity features. This format minimizes data loss risks and ensures reliable restoration of information. Additionally, the VXA-3 incorporates a one-inch data path, allowing it to handle higher track counts and thereby achieve better storage density. This design improves the efficiency of data retrieval and archiving processes.

Another significant aspect of the VXA-320 is its compatibility with a myriad of operating systems and backup applications, making it a versatile addition to various IT infrastructures. Businesses can integrate the VXA-3 into existing systems without the need for extensive reconfiguration. This flexibility enhances its appeal to organizations looking for a straightforward backup solution.

The device also includes an intelligent tape management system that tracks the status of backup jobs and the usage of tapes. This feature facilitates easier management of the backup process and ensures users remain informed about the condition of their storage media.

Tandberg Data offers extensive support documentation and tools that facilitate straightforward operation of the VXA-320. Combined with reliable performance and innovative storage technologies, the VXA-320 (VXA-3) stands out as a robust solution for data protection needs. Overall, it represents an effective investment for businesses seeking dependable data backup and archiving solutions.