RESOLVING PROBLEMS

Table 4-1Service Notification error recovery procedures (continued)

 

 

Service Notification

Suggested Recovery Procedure

 

 

Recoverable Error\

Retry the operation with another tape, making sure that the inserted tape was not

Unrecoverable Error

written in VXA-1 format. If the problem persists, try power cycling the tape drive

 

to clear the error. If you cannot resolve the problem yourself, contact Tandberg

 

Data Technical Support (see “Contacting Tandberg Data” on page iv). To capture

 

a log of a problem, use VXATool, which is available as a free download from

 

www.tandberg.com.

 

 

Factory service

Power cycle the tape drive. If the problem persists, you may need to return the

required

tape drive for service; contact Tandberg Data Technical Support (see “Contacting

 

Tandberg Data” on page iv). To get a log of the problem, use VXATool, which is

 

available as a free download from www.tandberg.com.

 

 

Broken tape

Make sure there is not a source of bright light shining into the tape drive. Check if

 

the medium in the ejected cartridge is broken. If it is, discard the cartridge and

 

use a new cartridge.

 

 

Format recovery

The tape was written without a valid end-of-data mark, which often occurs if you

 

power-down the tape drive while the tape drive was writing. The tape drive will

 

perform a format recovery, which involves reading the data to determine where

 

the end of data is located. This may take as long as 2 to 3 hours. Allow the format

 

recovery operation to complete, and then press the eject button to unload the

 

cartridge. Avoid power-cycling the tape drive while a tape is loaded.

 

 

Temperature too high

Refer to “LED 4 is Flashing Orange” on page 26 for troubleshooting information.

in tape path

 

 

 

Boot block mode

Reload the firmware as described in “Upgrading Firmware” on page 36.

 

 

BACKUP APPLICATION IS REPORTING AN ERROR

Your backup application may report an error as a result of a failure to communicate with the tape drive, a failure by the tape drive to write or read data, or because of a software configuration issue.

Failure to communicate with the tape drive

Communication problems on the SCSI bus may be reported by the backup application as resets, a loss of communication with the tape drive, failure to detect the tape drive, I/O device errors, or parity errors. These types of errors may occur intermittently. Most often, these issues are due to SCSI cabling and termination problems.

Check tape drive installation on the SCSI bus, described in “Installing the

Internal SCSI Tape Drive” on page 8 or “Installing the External SCSI Tape

Drive” on page 14.

Use VXATool to capture the diagnostic log from the tape drive immediately after an error is reported by your backup application. Technical Support can examine the log to determine the nature of the reported error. Refer to “Capturing a Diagnostic Log” on page 31 for instructions.

OCTOBER 2006

VXA-320 TAPE DRIVE

 

 

 

 

 

 

 

 

29

Page 42 Page 44
Page 43
Image 43
Tandberg Data VXA-320 (VXA-3) manual Failure to communicate with the tape drive, Backup Application is Reporting AN Error
Page 42 Page 44

VXA-320 (VXA-3) specifications

Tandberg Data VXA-320 (VXA-3) is a sophisticated backup solution designed for businesses seeking reliable data storage and backup capabilities. It is part of the renowned VXA series, heralded for its innovative approach to data archiving and its robust performance in diverse operating environments.

One of the standout features of the VXA-320 is its impressive data transfer rate, which reaches up to 36 GB per hour. This capability significantly enhances backup speed, making it a suitable choice for organizations with extensive data storage needs. The device supports a native capacity of 160 GB per cartridge, which can be expanded to 320 GB when data is compressed. This dual-layer cartridge system ensures that users can efficiently manage large volumes of data without constantly needing to interchange tapes.

The VXA-320 employs the unique VXA tape format, characterized by its advanced error correction and data integrity features. This format minimizes data loss risks and ensures reliable restoration of information. Additionally, the VXA-3 incorporates a one-inch data path, allowing it to handle higher track counts and thereby achieve better storage density. This design improves the efficiency of data retrieval and archiving processes.

Another significant aspect of the VXA-320 is its compatibility with a myriad of operating systems and backup applications, making it a versatile addition to various IT infrastructures. Businesses can integrate the VXA-3 into existing systems without the need for extensive reconfiguration. This flexibility enhances its appeal to organizations looking for a straightforward backup solution.

The device also includes an intelligent tape management system that tracks the status of backup jobs and the usage of tapes. This feature facilitates easier management of the backup process and ensures users remain informed about the condition of their storage media.

Tandberg Data offers extensive support documentation and tools that facilitate straightforward operation of the VXA-320. Combined with reliable performance and innovative storage technologies, the VXA-320 (VXA-3) stands out as a robust solution for data protection needs. Overall, it represents an effective investment for businesses seeking dependable data backup and archiving solutions.
Top Page Image Contents