RESOLVING PROBLEMS

TAPE DRIVE WILL NOT EJECT A CARTRIDGE

If the tape drive does not eject a cartridge when you press the eject button, do the following:

1.Use your backup application to eject the cartridge.

To protect against accidental tape ejection during a backup or restore operation, many applications prevent using the tape drive’s eject button for media removal.

2.If you cannot eject the cartridge through the application, use VXATool to unload the cartridge. Refer to the readme file or on-line help available with VXATool for instructions.

3.Reset the tape drive. Press and hold the unload button for at least 10 seconds, then release the button. This clears any error, ejects any cartridge that is in the tape drive (unless a hardware error occurred), and resets the tape drive.

Note: If the tape drive contains a cartridge, the tape drive rewinds the tape to the beginning before ejecting the cartridge. The time required to complete the rewind depends on what size cartridge you are using and if the tape was positioned near the end.

4.Power cycle the tape drive.

Power down the tape drive. Wait 10 seconds, then turn the tape drive back on. Depending on what function the tape drive was performing before the reset, the tape drive may automatically start a lengthy format recovery process, which involves reading the data to determine where the end of data is located. This may take as long as 2 to 3 hours. Wait for the format recovery to complete.

5.If the cartridge appears to be stuck in the tape drive, return the tape drive for service.

If you still cannot eject the cartridge, you may need to return the tape drive for repair with the cartridge in place.

TAPE DRIVE IS NOT DETECTED BY THE OPERATING SYSTEM OR BACKUP APPLICATION

If the tape drive powers up, loads and unloads cartridges, but is not recognized by the operating system or backup application, do the following:

1.Check the SCSI host bus adapter installation.

Confirm that the tape drive is connected to an LVD SCSI controller. Do not connect the tape drive to a RADI or RAID-enabled controller or to an HVD controller.

OCTOBER 2006

VXA-320 TAPE DRIVE

 

 

 

 

 

 

 

 

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Tandberg Data VXA-320 (VXA-3) manual Tape Drive will not Eject a Cartridge

VXA-320 (VXA-3) specifications

Tandberg Data VXA-320 (VXA-3) is a sophisticated backup solution designed for businesses seeking reliable data storage and backup capabilities. It is part of the renowned VXA series, heralded for its innovative approach to data archiving and its robust performance in diverse operating environments.

One of the standout features of the VXA-320 is its impressive data transfer rate, which reaches up to 36 GB per hour. This capability significantly enhances backup speed, making it a suitable choice for organizations with extensive data storage needs. The device supports a native capacity of 160 GB per cartridge, which can be expanded to 320 GB when data is compressed. This dual-layer cartridge system ensures that users can efficiently manage large volumes of data without constantly needing to interchange tapes.

The VXA-320 employs the unique VXA tape format, characterized by its advanced error correction and data integrity features. This format minimizes data loss risks and ensures reliable restoration of information. Additionally, the VXA-3 incorporates a one-inch data path, allowing it to handle higher track counts and thereby achieve better storage density. This design improves the efficiency of data retrieval and archiving processes.

Another significant aspect of the VXA-320 is its compatibility with a myriad of operating systems and backup applications, making it a versatile addition to various IT infrastructures. Businesses can integrate the VXA-3 into existing systems without the need for extensive reconfiguration. This flexibility enhances its appeal to organizations looking for a straightforward backup solution.

The device also includes an intelligent tape management system that tracks the status of backup jobs and the usage of tapes. This feature facilitates easier management of the backup process and ensures users remain informed about the condition of their storage media.

Tandberg Data offers extensive support documentation and tools that facilitate straightforward operation of the VXA-320. Combined with reliable performance and innovative storage technologies, the VXA-320 (VXA-3) stands out as a robust solution for data protection needs. Overall, it represents an effective investment for businesses seeking dependable data backup and archiving solutions.