6 Troubleshooting

6.1 General

Configuration problems If you encounter DSL connectivity problems due to misconfiguration, you might consider a hardware reset to factory defaults (as described further in this chapter).

However, please note that resetting the SpeedTouch™ to its factory settings will revoke all the changes you made to the configuration.

Dr SpeedTouch™ Dr SpeedTouch™ enables you to test your computer and SpeedTouch™ connectivity via its Diagnostics wizard. The SpeedTouch™ Troubleshoot will report what is wrong with your connection.

For more information on Dr SpeedTouch™ see “1.4 Dr SpeedTouch™ Installation” on page 17.

Troubleshooting table Following table may help you determine the nature of the problem, and provides some plausible solutions:

Problem

Solution

 

 

SpeedTouch™ does not work.

Make sure that the SpeedTouch™ is plugged

(none of the LEDs light up)

into an electrical outlet.

 

 

 

Make sure that you are using the correct

 

power supply for your SpeedTouch™ device.

 

 

LAN LED does not light up.

Make sure that the cables are securely

Link integrity/Activity LED of

connected to the 10/100Base-T port.

Ethernet port does not light up.

 

Make sure that you are using the correct

 

 

cable type for your Ethernet equipment.

 

 

 

Make sure the computer's Ethernet port is

 

configured for auto-negotiation.

 

 

No UPnP.

Make sure UPnP is installed on your PC if

 

you are running Microsoft Windows XP.

 

 

 

Your computer doesn’t support UPnP if you

 

run an operating system other than

 

Microsoft Windows XP.

 

 

 

Make sure that UPnP is not turned off in the

 

SpeedTouch™.

 

 

No Line synchronization achieved.

Make sure that SHDSL service is enabled on

Line sync LED off or flashing.

the telephone line the SpeedTouch™ is

 

connected to.

 

 

 

Make sure that the correct SpeedTouch™

 

variant is used for your DSL service.

 

 

66

E-SIT-CTC-20030605-0003 v1.0

 

Page 70
Image 70
Technicolor - Thomson 605S manual General, Problem Solution