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Technicolor - Thomson 605S manual Troubleshooting

Models: 605S

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6 Troubleshooting

6 Troubleshooting

6 Troubleshooting

Introduction This chapter provides information on how to identify and correct some common problems you may encounter when using and configuring the SpeedTouch™.

If the following troubleshooting tips do not resolve the problem contact the company from which you purchased the SpeedTouch™ for assistance.

E-SIT-CTC-20030605-0003 v1.0	65

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Technicolor - Thomson 605S manual Troubleshooting

Contents

600 SERIES Business SHDSL Router Setup and User’s Guide Release R4.2SpeedTouch605s Page SpeedTouch605s Setup and User’s Guide Release R4.2Status Change Note PeckelbeenS Short Title Setup and Users Guide ST605s R4.2 enSpeedTouch Installation ContentsSpeedTouch Internet Connectivity SpeedTouch Web Interface5 SpeedTouch System Software Upgrade Troubleshooting4 SpeedTouch NAPT Manager SpeedTouch Installation Indicator 1.1 Getting Acquainted with the SpeedTouchDescription NameLink Integrity/Activity LED 10/100Base -T Integrity/ActivityWiring procedure Setting up the SpeedTouchEthernet wiring PC wiring1.3 SpeedTouch Configuration Setup Setup wizard 1.3.1 Configuration Setup for Microsoft Windows Operating SystemsMicrosoft Windows The SpeedTouchThe detection procedure Click Initial SetupIf you have already accepted this License Agreement in a previous Whether your PC is correctly connected to the SpeedTouch If the Setup wizard does not find any SpeedTouch on the network anIf the SpeedTouch has been configured before, it may be protected The configuration procedureby a system password. You must provide user name and system pass If the Service Provider has included a separate disk with a dedicatedIn some cases, the SpeedTouch Setup wizard may ask you to restart 1.3.2 Configuration Setup for other Operating Systems The following procedure may equally be used on MS Windows OSsIf the SpeedTouch is in factory defaults, the Easy Setup wizard will See “ Templates” on page 48 for more information on uploading You can add services to the Services list by uploading templatesThe required settings for your computer should be provided by your 1.4 Dr SpeedTouch Installation Dr SpeedTouch featuresDr SpeedTouch allows you to View SpeedTouch605s device information and statusPage E-SIT-CTC-20030605-0003 1 SpeedTouch InstallationSpeedTouch Internet Connectivity ponentsSelect Universal Plug and Play and click OK 2.1 Surfing the Internet 2.2 Connect to the Internet via SpeedTouch’s embedded PPP client 2.2.1 Internet Sessions via Windows XP’s UPnP Starting an Internet session via Windows XP’s UPnPTerminating an Internet Session session via Windows XP’s UPnP Terminating an opened PPP session 2.2.2 Internet Sessions via the SpeedTouch Web Pages all OSs2.3 Connect to the Internet via a Broadband Dial-in Client 2.3.1 Using the Windows XP Dial-in Client Select Set up my connection manually and click Next to continueConfiguring a dial-in connection on a Windows XP platform Page Starting a dial-in Internet session from Windows XP 2.3.2 Using the Mac OS X Dial-in Client OS X platformStarting a dial-in connection on a Mac OS X platform Access to the SpeedTouch web interface 3 SpeedTouch Web InterfaceAccess to the SpeedTouch web interface via UPnP Introduction Requirements Use of the SpeedTouch web interfaceClick BASIC topic menuSystem Information ConnectionsADVANCED topic menu 3.1 Basic Topics Menu Links Page 3 SpeedTouch Web Interface System Log Click this link to view the System Log pageE-SIT-CTC-20030605-0003 3.2 Advanced Topics Menu Links 4 Subsequent screens guide you through the configuration setup of both your SpeedTouch and/or your PC. Follow the instructions and enter the required information where needed. This information should be provided by your Service Provider. See “1.3 SpeedTouch Configuration Setup” on page 3 SpeedTouch Web Interface 3 SpeedTouch Web Interface Page If the NAPT entry is applied to a connections dynamically assigned NAPT Manager” on page3 SpeedTouch Web Interface Define a default server Page Page 3 SpeedTouch Web Interface The use of DNS subdomains is supported, e.g. dsl.office.lan Page At the start of the setup procedure, select the desired language. When the setup proce- dure is finished, this language will have been enabled on your SpeedTouch and the language will be available on the SpeedTouch web pages next to english E-SIT-CTC-20030605-0003 3 SpeedTouch Web InterfaceClick Configuration 4 SpeedTouch NAPT ManagerUsing SpeedTouch NAPT Manager The detection procedure If you have already accepted this Software License Agreement in a Click Configure NAT Settingsprevious session of NAPT Manager, this window will not be shown E-SIT-CTC-20030605-0003your PC is correctly connected to the SpeedTouch and has a user name and system password before you can view the device It may be protected by a system password. You must provide4 SpeedTouch NAPT Manager 6 At the end of the procedure the following window appears4 NAPT Manager adds the NAPT entry to the list Click Next to save the new entriesE-SIT-CTC-20030605-0003 4 SpeedTouch NAPT Manager4 Click Check for new System Software 5 SpeedTouch System Software UpgradeSystem software updates all OSs System software updates on a Windows platform Upgrade mechanismswizard is identical. Proceed as follows 5.1 The SpeedTouch Upgrade Wizard5 SpeedTouch System Software Upgrade If the Service Provider has included a separate disk with dedicated If the Setup wizard does not find any SpeedTouch on the network an9 You can follow the configuration progress in following window 5 SpeedTouch System Software Upgrade8 The following window allows you to overview your selection Click Next to continueSpeedTouch system 5.2 Manual System Software Management via BOOTP Serversoftware management Important note6 The BOOTP server will reply to the BOOTP requests and will perform the required operations to send the system software to the SpeedTouch E-SIT-CTC-20030605-0003 5 SpeedTouch System Software Upgrade6 Troubleshooting 6 Troubleshooting6.1 General ProblemSolution Reset to default configuration 6.2 SpeedTouch Default ConfigurationE-SIT-CTC-20030605-0003 6 TroubleshootingPage Built for excellence 600 SERIES