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Technicolor - Thomson 605S manual Troubleshooting, E-SIT-CTC-20030605-0003

Models: 605S

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6 Troubleshooting

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Technicolor - Thomson 605S manual Troubleshooting, E-SIT-CTC-20030605-0003

Contents

600 SERIES Business SHDSL Router Setup and User’s Guide Release R4.2SpeedTouch605s Page Setup and User’s Guide Release R4.2 SpeedTouch605sShort Title Setup and Users Guide ST605s R4.2 en Status Change Note PeckelbeenSContents SpeedTouch InstallationSpeedTouch Internet Connectivity SpeedTouch Web Interface5 SpeedTouch System Software Upgrade Troubleshooting4 SpeedTouch NAPT Manager SpeedTouch Installation 1.1 Getting Acquainted with the SpeedTouch IndicatorDescription NameIntegrity/Activity Link Integrity/Activity LED 10/100Base -TSetting up the SpeedTouch Wiring procedureEthernet wiring PC wiring1.3 SpeedTouch Configuration Setup 1.3.1 Configuration Setup for Microsoft Windows Operating Systems Setup wizardMicrosoft Windows The SpeedTouchClick Initial Setup The detection procedureIf you have already accepted this License Agreement in a previous If the Setup wizard does not find any SpeedTouch on the network an Whether your PC is correctly connected to the SpeedTouchThe configuration procedure If the SpeedTouch has been configured before, it may be protectedby a system password. You must provide user name and system pass If the Service Provider has included a separate disk with a dedicatedIn some cases, the SpeedTouch Setup wizard may ask you to restart 1.3.2 Configuration Setup for other Operating Systems The following procedure may equally be used on MS Windows OSsIf the SpeedTouch is in factory defaults, the Easy Setup wizard will You can add services to the Services list by uploading templates See “ Templates” on page 48 for more information on uploadingThe required settings for your computer should be provided by your 1.4 Dr SpeedTouch Installation features Dr SpeedTouchDr SpeedTouch allows you to View SpeedTouch605s device information and statusPage 1 SpeedTouch Installation E-SIT-CTC-20030605-0003SpeedTouch Internet Connectivity ponentsSelect Universal Plug and Play and click OK 2.1 Surfing the Internet 2.2 Connect to the Internet via SpeedTouch’s embedded PPP client 2.2.1 Internet Sessions via Windows XP’s UPnP Starting an Internet session via Windows XP’s UPnPTerminating an Internet Session session via Windows XP’s UPnP 2.2.2 Internet Sessions via the SpeedTouch Web Pages all OSs Terminating an opened PPP session2.3 Connect to the Internet via a Broadband Dial-in Client 2.3.1 Using the Windows XP Dial-in Client Select Set up my connection manually and click Next to continueConfiguring a dial-in connection on a Windows XP platform Page Starting a dial-in Internet session from Windows XP 2.3.2 Using the Mac OS X Dial-in Client OS X platformStarting a dial-in connection on a Mac OS X platform 3 SpeedTouch Web Interface Access to the SpeedTouch web interfaceAccess to the SpeedTouch web interface via UPnP Introduction Requirements Use of the SpeedTouch web interfaceBASIC topic menu ClickSystem Information ConnectionsADVANCED topic menu 3.1 Basic Topics Menu Links Page 3 SpeedTouch Web Interface System Log Click this link to view the System Log pageE-SIT-CTC-20030605-0003 3.2 Advanced Topics Menu Links 4 Subsequent screens guide you through the configuration setup of both your SpeedTouch and/or your PC. Follow the instructions and enter the required information where needed. This information should be provided by your Service Provider. See “1.3 SpeedTouch Configuration Setup” on page 3 SpeedTouch Web Interface 3 SpeedTouch Web Interface Page NAPT Manager” on page If the NAPT entry is applied to a connections dynamically assigned3 SpeedTouch Web Interface Define a default server Page Page 3 SpeedTouch Web Interface The use of DNS subdomains is supported, e.g. dsl.office.lan Page At the start of the setup procedure, select the desired language. When the setup proce- dure is finished, this language will have been enabled on your SpeedTouch and the language will be available on the SpeedTouch web pages next to english 3 SpeedTouch Web Interface E-SIT-CTC-20030605-0003Click Configuration 4 SpeedTouch NAPT ManagerUsing SpeedTouch NAPT Manager The detection procedure Click Configure NAT Settings If you have already accepted this Software License Agreement in aprevious session of NAPT Manager, this window will not be shown E-SIT-CTC-20030605-0003your PC is correctly connected to the SpeedTouch and has a It may be protected by a system password. You must provide user name and system password before you can view the device6 At the end of the procedure the following window appears 4 SpeedTouch NAPT Manager4 NAPT Manager adds the NAPT entry to the list Click Next to save the new entries4 SpeedTouch NAPT Manager E-SIT-CTC-20030605-00035 SpeedTouch System Software Upgrade 4 Click Check for new System SoftwareSystem software updates all OSs System software updates on a Windows platform Upgrade mechanisms5.1 The SpeedTouch Upgrade Wizard wizard is identical. Proceed as follows5 SpeedTouch System Software Upgrade If the Setup wizard does not find any SpeedTouch on the network an If the Service Provider has included a separate disk with dedicated5 SpeedTouch System Software Upgrade 9 You can follow the configuration progress in following window8 The following window allows you to overview your selection Click Next to continue5.2 Manual System Software Management via BOOTP Server SpeedTouch systemsoftware management Important note6 The BOOTP server will reply to the BOOTP requests and will perform the required operations to send the system software to the SpeedTouch 5 SpeedTouch System Software Upgrade E-SIT-CTC-20030605-00036 Troubleshooting 6 Troubleshooting6.1 General ProblemSolution 6.2 SpeedTouch Default Configuration Reset to default configuration6 Troubleshooting E-SIT-CTC-20030605-0003Page 600 SERIES Built for excellence