PERCEPTION 4000

FEATURE OPERATION

To Place a Call on Hard Hold:

1.Inform the connected party that he/she is being placed on hold.

2.Press the HOLD key.

To Place a Call on Exclusive Hold:

1.Inform the connected party that he/she is being placed on hold.

will be immediately forwarded to the Call Forward—Busy/No Answer destination. Calls to “no answer” lines will be treated as noted under “Call Forward—No Answer.”

CALL HOLD

You can place a current call on hold in order to place a call on another line, or while waiting for a specific answering party. By using your telephone’s Hold key, you can perform either a “hard hold” or an “exclusive hold.” Hard Hold allows a held call to be retrieved by any station containing an appearance of the line on which the call is held. Exclusive Hold restricts call retrieval to the station initiating the hold. Parties on hold will hear either Music-on-Hold or quiet tone, depending on your system’s configuration.

The LED associated with the line appearance on which the call is held, will flash red. Other stations with this same line appearance will also indicate the held call through a flashing red LED.

If a held call is not retrieved within a predetermined time period, the call will recall your station on the line on which it was held.

2. Press the HOLD key twice.

To Retrieve a Call on

Hard/Exclusive Hold:

1.Press the line appearance key on which the call is being held.

The LED associated with the line appearance on which the call is held, will flash red. Other stations with this same line appearance will indicate that the line is in use, through a solid red LED.

If a held call is not retrieved within a predetermined time period, the call will recall your station on the line on which it was held.

The key’s LED will light solid red.

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Toshiba 4000 To Place a Call on Hard Hold, To Place a Call on Exclusive Hold, To Retrieve a Call on Hard/Exclusive Hold