Toshiba 4000 manual Call Transfer, To Transfer a Call

Models: 4000

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PERCEPTION 4000

FEATURE OPERATION

NOTES:

1.You do not have to belong to a Call Pickup group to use Call Pickup—Directed Group or Call Pickup—Directed. Access to these features is determined by your station’s Class of Service assignment.

2.If you dial an incorrect directory number after pressing a Call Pickup key or entering a Call Pickup access code, you will hear reorder tone.

3.You will hear reorder tone if the ringing telephone stops ringing before the Call Pickup feature is applied. This will occur if the ringing call is answered, if the caller hangs up, if the call is forwarded, etc.

4.Camp-on callbacks, recalls, and calls to a station’s private line cannot be picked up by any type of Call Pickup.

To Transfer a Call:

1.Establish a two-way connection.

2.Press the CONF/TRNS key.

3.Dial the number of the destination that is to receive the transferred call.

4.To announce the transferred call, wait until the destination party answers the call.

. . . or . . .

CALL TRANSFER

You can transfer a call to another station or trunk, or to an attendant by using the Conference/Transfer (CONF/TRNS) key. Transferred calls can be announced to the destination party, or can be routed without an announcement.

Listen for recall dial tone. The connected party will be placed on “soft hold.”

To transfer the call to a station, dial the receiving station’s number. To transfer the call to a trunk, enter the appropriate trunk access code and dial the destination number.

Display telephones will denote the dialed number and transferring information.

You will hear ringback tone if the destination party is idle. If the destination party is busy or does not answer, you can return to the held party by pressing the Release (RLS) key.

If an internal destination party is busy, you can camp the transferred call onto the dialed line by hanging up.

An internally transferred station call that is not answered within a certain time period at the destination end will continue to ring until the transferred party hangs up. An internally transferred trunk call that is not answered within a certain time period will recall to the transferring

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Toshiba 4000 manual Call Transfer, To Transfer a Call