Call Transfer | Toshiba Strata DKT, Strata IPT instruction

Contents
Chapter 2 – The Basics
Spkr Button	13
Handset	13
Dial Directory	14
Answering a Call	15
Handset	15
Speaker	15
Handsfree Answerback	15
Switching Between Handset and Speakerphone	15
Message Waiting	16
Responding to a Lit Msg LED	16
Turning On/Off MW LED on Another Extension	17
Microphone	17
Call Transfer	18
Conference Calls	20
Adding Voice Mail to a Conference	21
Connecting Two Outside Lines	21
Conference Add/Split/Join/Drop	22
Hold	24
Exclusive Hold	24
Automatic Hold	24
Consultation Hold	24
Volume Control	25
LCD Contrast Adjustments	25
Basic SoftIPT Functions	26
Start the SoftIPT	26
Making a Call	26
Switching a Call to Your Headset	27
Creating a Directory	27
Using the Directory to Call	27
Labeling Feature Buttons	28

Strata CIX and CTX IPT/DKT Telephone 11/05

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Toshiba Strata DKT, Strata IPT manual Call Transfer

Contents

Digital Solutions Division Strata CIX and CTX IPT/DKT Telephone User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents Call Transfer Advanced Operation Iii Answering a All Call Emergency IPT2008-SDL LCD Features Appendix B Button Labels Appendix C FeatureFlex Interactions Introduction OrganizationVii Viii How to Use This Guide Conventions Related Documents/Media Grand Tour IPT2000-series Telephones IPT2020-SD Telephone Fixed Buttons Flexible Buttons Liquid Crystal Display IPT2010/2020-SD Telephone LCD DKT & IPT1020-SD Telephone LCD SoftIPT SoftIPT Icons SoftIPT for Pocket PC DKT3000/3200-series Telephones DKT3210-SD Telephone DKT3220-SD Telephone Line Buttons Basics Important Read FirstWhat’s My Line? Which Outgoing/Incoming Call Features Do I Have? Spkr Button Making a CallHot Dialing Handset Dial Directory Speaker Switching Between Handset and SpeakerphoneAnswering a Call Handsfree Answerback Message Waiting Responding to a Lit Msg LED Microphone Turning On/Off MW LED on Another Extension Call Transfer To transfer a call directly to Voice Mail VMTo transfer a call directly to VM with a DSS button To perform Call Transfer Immediate To transfer conference control Conference CallsTo conference calls To hold a conference call Connecting Two Outside Lines Adding Voice Mail to a Conference Conference Add/Split/Join/Drop To add an Incoming call to the Conference To Split from a conference To Drop the Split party from a conference Automatic Hold HoldExclusive Hold Consultation Hold To adjust the handset volume Volume ControlLCD Contrast Adjustments To adjust handset Beep Tone Making a Call Basic SoftIPT FunctionsStart the SoftIPT To make a call Switching a Call to Your Headset Using the Directory to CallCreating a Directory Labeling Feature Buttons Can enter labels to rename Lines 1~9 Feature Buttons To change Feature Button Labels on the SoftIPT Basics Using Your LCD Advanced Operation Soft Keys Soft Key PromptsSoft Key Definition Soft Key Example Talk with Trns Join Rtrn To clear the registered message Advisory MessagesTo set an advisory message Msg No Characters Displayed Additional Digits Verified/Non-Verified Account Codes To dial using Forced Account CodesAccount Code Calls Forced Account Codes To dial using the Account Code button To enter an Account Code using access codesVoluntary Account Codes Verified/Non-Verified Alarm Clock To set an alarm clock notification To cancel Automatic Busy Redial Alarm Notification ButtonWhen the Alarm Notification button displays Automatic Busy Redial To cancel ACB Automatic CallbackTo set Automatic Callback Background Music To enable background music on your telephone speakerTo cancel background music on your telephone speaker To change the BGM source 1~15 assigned to the BGM button Call Forward SystemStation Call Forward Settings Station Call Forward Categories Station Call Forward Procedures To use the Call Forward button sequence Call Forward Procedure Feature Button Sequence Call Forward Examples Call Forward Procedure Advanced Operation Call Forward Incoming Line Call Set for Another Station Call History Call Park OrbitsTo view Call History To park a call To retrieve a parked call Ringing, Page or Held Call Pickup Call PickupGroup Pickup To perform Call Pickup Press Ext. Button, then dial Screen Call For an incoming call Call Waiting To answer a waiting call by placing the current call on hold Direct Inward System Access Disa Direct Station Selection Buttons HotlineTo connect directly to another station’s extension Internal and External Call Ringing Tones Distinctive RingingTo set distinctive ringing Tone No Frequency and Cadence To activate DND on a non-Primary extension Do Not DisturbTo activate DND on your Primary extension To deactivate DND Setting DND for Another Extension Door Locks Door Phones To answer a door phone call Emergency Monitoring Station Echo CancellationEmergency Call To call/monitor a door phone Microphone Cut-Off Emergency RingdownLanguage Codes To change the Language Display To answer a Handset OCA call Off-hook Call AnnounceTo make an OCA call To answer a Speaker OCA call Do Not Disturb Override Override CallsBusy Override To use Busy Override To perform Executive Override Executive OverrideDestination Restriction/Traveling Class Override To use Destination Restriction or Traveling Class Override Paging Class of Service OverrideTo perform Class of Service Override Privacy Override Emergency Answering aAll Call To make an All Call Redial To set/cancel PrivacyPrivacy To use Privacy Release Speed Dial Nnn = 100~199 Station SD bin numbersNnn = 200~999 System SD bin numbers Accessing System SD and Personal SD Directories To access the SD directories Advanced Speed Dial Operation Phone Number Dial String Characters Entry Meaning Tone/Pulse Dialing To change Tone Dialing Login/Logout Uniform Call Distribution Where DN = the Directory number of the agent station To enable and disable Call Monitor on your telephone To monitor a call using Call MonitorVoice Mail Call Monitor Voice Mail Direct Transfer Voice Mail Return CallTo use Return Call Voice Mail Soft Keys Stratagy ES Main Menu Soft Keys for Strata CIX TelephonesSoft Keys for Strata CIX Telephones Soft Keys for Strata CIX Telephones ENABLE/DISABLE Previous SND ALL FAX Faxn Call Recording To record a call Other Voice Mail Features Pause/Resume Recording IPT2008-SDL LCD Features IPT2008-SDL Telephone Buttons Navigation Buttons Idle Display Left and Right Tab Soft Keys Going Off-hook/pressing Speaker Making an Out-going call Directory and Speed Dial Listings Direct Station Selection System Speed Dial and Personal Speed Dial Internal Directory and External Directory Storing Personal Speed Dial Names To assign Station Speed Dial names Example Press For a Web Access To access the web 1st To Login Info ManagerOptions Screen Stocks Weather News Calendar To Cancel/Update/change the time of a meeting For the Telephone to notify you of a Meeting Configure Cycle 100 Adding and Removing Stock Quotes Company News and Weather 101 To Change or enter a new date on the Add Company News screen 102 To enter the Headline/Story 103 To add a Weather destination 104 To remove a Weather destination DKT3014/3214-SDL LCD Features 105DKT3214-SDL Telephone 106 107 108 109 Dial Pad Number of times to press Dial pad button Buttons 110 Programming Feature Buttons User Programming111 User Programming Mode Flexible Button Codes112 113 Setting/Changing a Flexible Button’s FunctionFeature Code Flexible Button Codes One Touch Buttons Changing a One Touch Button114 115 Setting/Changing a Personal Speed Dial CodeTo Use a One Touch Button Special Characters Entry Meaning Feature Codes Feature Access Codes Feature Access Code Sequences116 117 User Programming Feature Feature Access Code Sequences 118 Feature Access Codes Feature Access Code Sequences 119 LED Indicator Details 120 ADM/DSS Console 121 Buttons and LEDs 122 DSS Console DSS Buttons123 124 Calling a StationTransferring to an Idle Station To transfer a call to an idle station Speed Dial Call Transfer with Camp-onCall Answering Outside Line 125 Night Transfer Button PagingCall Forward Override DSS Override 126 Flexible Directory Numbering Centrex Feature ButtonsCentrex Application Ringing Repeat Delayed Ringing 128 129 Feature Button DefinitionsButton Labels Button Definitions 130 Under one buttonDoes not block Busy Override or Executive Override 131 Button Definitions 132 FeatureFlex Interactions Alarm Call One Screen Call Call Return Number Clock Monitor133 FeatureFlex Interactions 134 Index 135 136 Disa 137 LCR 138 139