Toshiba Strata IPT, Strata DKT specification

Advanced Operation

Uniform Call Distribution

agent is in Logout state. Also, Login/Logout can be activated by an access code. The default numbering plan is shown below.

Access Code	Feature

#6061	Login - from Agent Station

#6062	Logout - from Agent Station

#6161 + DN + #	Login - Agent Station (DN) from another station

#6162 + DN + #	Logout — Agent Station (DN) from another station

where DN = the Directory number of the agent station.

Strata CIX and CTX IPT/DKT Telephone 11/05

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Toshiba Strata IPT, Strata DKT manual Where DN = the Directory number of the agent station

Contents

Strata CIX and CTX IPT/DKT Telephone User Guide Digital Solutions Division Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents Call Transfer Iii Advanced Operation Answering a All Call Emergency IPT2008-SDL LCD Features Appendix B Button Labels Appendix C FeatureFlex Interactions Introduction OrganizationVii Viii Conventions How to Use This Guide Related Documents/Media IPT2000-series Telephones Grand Tour IPT2020-SD Telephone Flexible Buttons Fixed Buttons IPT2010/2020-SD Telephone LCD DKT & IPT1020-SD Telephone LCD Liquid Crystal Display SoftIPT SoftIPT for Pocket PC SoftIPT Icons DKT3000/3200-series Telephones DKT3210-SD Telephone DKT3220-SD Telephone Line Buttons Basics Important Read FirstWhat’s My Line? Which Outgoing/Incoming Call Features Do I Have? Handset Making a CallHot Dialing Spkr Button Dial Directory Handsfree Answerback Switching Between Handset and SpeakerphoneAnswering a Call Speaker Responding to a Lit Msg LED Message Waiting Turning On/Off MW LED on Another Extension Microphone Call Transfer To transfer a call directly to Voice Mail VMTo transfer a call directly to VM with a DSS button To perform Call Transfer Immediate To hold a conference call Conference CallsTo conference calls To transfer conference control Adding Voice Mail to a Conference Connecting Two Outside Lines To add an Incoming call to the Conference Conference Add/Split/Join/Drop To Drop the Split party from a conference To Split from a conference Consultation Hold HoldExclusive Hold Automatic Hold To adjust handset Beep Tone Volume ControlLCD Contrast Adjustments To adjust the handset volume To make a call Basic SoftIPT FunctionsStart the SoftIPT Making a Call Switching a Call to Your Headset Using the Directory to CallCreating a Directory Labeling Feature Buttons To change Feature Button Labels on the SoftIPT Can enter labels to rename Lines 1~9 Feature Buttons Basics Advanced Operation Using Your LCD Soft Keys Soft Key PromptsSoft Key Definition Soft Key Example Talk with Trns Join Rtrn Msg No Characters Displayed Additional Digits Advisory MessagesTo set an advisory message To clear the registered message Forced Account Codes To dial using Forced Account CodesAccount Code Calls Verified/Non-Verified Account Codes To dial using the Account Code button To enter an Account Code using access codesVoluntary Account Codes Verified/Non-Verified To set an alarm clock notification Alarm Clock Automatic Busy Redial Alarm Notification ButtonWhen the Alarm Notification button displays To cancel Automatic Busy Redial To cancel ACB Automatic CallbackTo set Automatic Callback To change the BGM source 1~15 assigned to the BGM button To enable background music on your telephone speakerTo cancel background music on your telephone speaker Background Music Call Forward SystemStation Station Call Forward Categories Call Forward Settings To use the Call Forward button sequence Station Call Forward Procedures Call Forward Examples Call Forward Procedure Feature Button Sequence Call Forward Procedure Advanced Operation Call Forward Incoming Line Call Set for Another Station Call History Call Park OrbitsTo view Call History To retrieve a parked call To park a call To perform Call Pickup Call PickupGroup Pickup Ringing, Page or Held Call Pickup Press Ext. Button, then dial For an incoming call Screen Call To answer a waiting call by placing the current call on hold Call Waiting Direct Inward System Access Disa Direct Station Selection Buttons HotlineTo connect directly to another station’s extension Tone No Frequency and Cadence Distinctive RingingTo set distinctive ringing Internal and External Call Ringing Tones To deactivate DND Do Not DisturbTo activate DND on your Primary extension To activate DND on a non-Primary extension Door Locks Setting DND for Another Extension To answer a door phone call Door Phones To call/monitor a door phone Echo CancellationEmergency Call Emergency Monitoring Station To change the Language Display Emergency RingdownLanguage Codes Microphone Cut-Off To answer a Speaker OCA call Off-hook Call AnnounceTo make an OCA call To answer a Handset OCA call To use Busy Override Override CallsBusy Override Do Not Disturb Override To use Destination Restriction or Traveling Class Override Executive OverrideDestination Restriction/Traveling Class Override To perform Executive Override Privacy Override Class of Service OverrideTo perform Class of Service Override Paging To make an All Call Answering aAll Call Emergency To use Privacy Release To set/cancel PrivacyPrivacy Redial Speed Dial Nnn = 100~199 Station SD bin numbersNnn = 200~999 System SD bin numbers To access the SD directories Accessing System SD and Personal SD Directories Phone Number Dial String Characters Entry Meaning Advanced Speed Dial Operation To change Tone Dialing Tone/Pulse Dialing Uniform Call Distribution Login/Logout Where DN = the Directory number of the agent station To enable and disable Call Monitor on your telephone To monitor a call using Call MonitorVoice Mail Call Monitor Voice Mail Direct Transfer Voice Mail Return CallTo use Return Call Voice Mail Soft Keys Stratagy ES Main Menu Soft Keys for Strata CIX TelephonesSoft Keys for Strata CIX Telephones Soft Keys for Strata CIX Telephones ENABLE/DISABLE Previous SND ALL FAX Faxn To record a call Call Recording Pause/Resume Recording Other Voice Mail Features IPT2008-SDL Telephone IPT2008-SDL LCD Features Navigation Buttons Buttons Idle Display Going Off-hook/pressing Speaker Making an Out-going call Left and Right Tab Soft Keys Direct Station Selection Directory and Speed Dial Listings Internal Directory and External Directory System Speed Dial and Personal Speed Dial To assign Station Speed Dial names Storing Personal Speed Dial Names Example Press For a To access the web Web Access 1st To Login Info ManagerOptions Screen Stocks Weather News Calendar For the Telephone to notify you of a Meeting To Cancel/Update/change the time of a meeting Cycle Configure Adding and Removing Stock Quotes Company News and Weather 100 To Change or enter a new date on the Add Company News screen 101 To enter the Headline/Story 102 To add a Weather destination 103 To remove a Weather destination 104 DKT3014/3214-SDL LCD Features 105DKT3214-SDL Telephone 106 107 108 Dial Pad Number of times to press Dial pad button Buttons 109 110 Programming Feature Buttons User Programming111 User Programming Mode Flexible Button Codes112 Flexible Button Codes Setting/Changing a Flexible Button’s FunctionFeature Code 113 One Touch Buttons Changing a One Touch Button114 Special Characters Entry Meaning Setting/Changing a Personal Speed Dial CodeTo Use a One Touch Button 115 Feature Codes Feature Access Codes Feature Access Code Sequences116 User Programming 117 118 Feature Feature Access Code Sequences 119 Feature Access Codes Feature Access Code Sequences 120 LED Indicator Details 121 ADM/DSS Console 122 Buttons and LEDs DSS Console DSS Buttons123 To transfer a call to an idle station Calling a StationTransferring to an Idle Station 124 125 Call Transfer with Camp-onCall Answering Outside Line Speed Dial 126 PagingCall Forward Override DSS Override Night Transfer Button Ringing Repeat Centrex Feature ButtonsCentrex Application Flexible Directory Numbering 128 Delayed Ringing Button Definitions Feature Button DefinitionsButton Labels 129 130 Under one buttonDoes not block Busy Override or Executive Override Button Definitions 131 132 FeatureFlex Interactions Alarm Call One Screen Call Call Return Number Clock Monitor133 134 FeatureFlex Interactions 135 Index Disa 136 LCR 137 138 139